I can't add a boarding pass to Wallet

I am also having this issue. And I am a frequent flyer with United Airlines. I usually don’t have this problem but I am right now. The issue seems to be the Apple wallet sync to the United app. When I click the button nothing happens it just spins.

Can’t get my united boarding pass to load in apple wallet

Trying to add boarding pass from Alaska Airlines to my Apple wallet. I keep getting this message:

what is wrong? This is the way I always do it.

I have the same problem. My husband and I are on the same flight, same reservation, same united app, and when he clicks the “boarding pass” icon it comes up with a different screen that includes a button to add the pass to Apple Wallet. Mine just doesn’t and there’s no way I can find to make it show the screen he has. United has been useless in helping on this subject.

I live in Italy so there may be some differences in the way we add our tickets to the wallet, but I often have to add ones that are not "supported" by the wallet himself.

Do do that I use this app:

https://apps.apple.com/it/app/pass2u-wallet-cards-coupons/id1142473931

Basically, you select your kind of ticket/card in it and when you have inserted your datas a "add to wallet" button appears.

In this way you can add multiple cards and tickets that are not yet supported.

FWIW, I’ve also noticed - on a recent United flight - that UAL HAS indeed changed their app’s behavior; something which I believe might be contributing to at least some of the difficulties.

Whereas previously the “add to wallet” button was immediately and prominently displayed on the iPhone app’s boarding pass screen …

… now the user must “pull-up the lower bar” on the screen to see the button.

IMO it’s not the greatest of designs, but I’m not UAL’s app designer who must juggle competing priorities.

The general method used by many airlines is as follows:

When using your mobile device on the airline’s app or website to “Print Your Boarding Passes” …

Look for an option similar to Mobile Boarding Pass. (usually alongside options to “print” and “email”)

Once selected, there is usually an option to “Save to Mobile Wallet” … and often the AppleWallet icon.

After clicking it in the website/app, you’ll see a facsimile of your mobile pass displayed; you then need to click “Add” to actually place the pass into your wallet.

This thread is all over the place. It does seem very specific to the app/airline. For example I don’t ever see an issue with American or Delta.

Yesterday a community member shared that deleting the app from their iPhone and redownloading resolved the issue. That would be my next step.

Idk why I can do this with every other airline than United. It’s so frustrating.

What iPhone model do you have and which does your husband have?

Not sure why you can’t either …

… as I routinely board UAL flights with my boarding passes in MY wallet — along w/ fellow passengers boarding with their on-device passes — also in their iPhones.

How “current” is your phone and iOS?

(UAL app requires iOS 15 or later - meaning an iPhone 6s or newer)

Yes, have live chatted with United rep. She said to add my United mileage card to apple wallet (done), then access the boarding pass from the United mileage card(??). Didn’t work. I just want the “Add to Apple Wallet” button to show up on my United app like it does on my husband’s app.

After you tried a different internet connection? Is the Alaska Airlines app updated to the latest version? Is your iPhone updated to the latest version? Have you talked to the support team at Alaska Airlines?

To be clear, you can only add a boarding pass to your wallet during the relatively brief period (abt 24+ a few hrs) between “Check-In” and “Fight Departure.”

This makes for a fairly narrow troubleshooting window.