Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

I am unable to add a New Payment Method to my Apple ID

On payments and shipping, unable to add a new payment method, current card has been deactivated. When I a new visa credit card, the system tell me this card cannot be used with ITUNES STORE


[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.12

Posted on Apr 28, 2024 2:47 PM

Reply
1 reply

Apr 28, 2024 2:56 PM in response to valdj02

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.


Not all cards can be used with the App Store, that’s a choice of the card issuer. So start by checking with the issuer to see if they accept cards for use in the App Store. Are you getting a “declined” message? A “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation, or the confirmation never got to the issuer. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


I am unable to add a New Payment Method to my Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.