I am getting my child’s app requests but instead of the notification saying “review request” and giving me the options to approve or decline, it just says “view in store” and takes me to the App Store with no options to approve. It has previously worked as expected and just changed. Any help for how I can get to to work again?
So Apple. It’s October 12,2023 and this is still an ongoing issue with parents/ guardians wanting to approve apps for our kids. I have viewed all of the comments and Apple has YET to reply or let us know you’re looking into this definite bug issue.
Please update.
So Apple. It’s October 12,2023 and this is still an ongoing issue with parents/ guardians wanting to approve apps for our kids. I have viewed all of the comments and Apple has YET to reply or let us know you’re looking into this definite bug issue.
Please update.
I’m on iOS 17.3 and macOS 14.3 and neither can review app requests. I tap or click on the message and nothing happens. I do have an iMac from 2009 running Mac OSX 10.13.6 and it work fine. The notification pops up I can review the app and approve or deny the app from there. Though this is not ideal.
Apple is a mess and things just get more and more buggy all the time. This functionality works at times and then stops for no apparent reason. Now, instead of getting the requests via text message, they’ve starting coming through the old way - as notifications. I previously opened a problem ticket with Apple regarding this issue but what did they do? After promising to stick with it until a resolution was reached, the tech simply waited a couple weeks and closed the ticket with no communication or resolution. And here we are months later and they fail to recognize the issue here too. SO frustrating.
So so frustrated with this... I have tried everything I can think of and am still experiencing this. Even when I try to "approve in person" from the child's ipad, sometimes it will let me and sometimes it will not. Often I'll put in my password there and it will tell me I need to do something in settings, but it is never clear what I need to do, it just opens up to the general tabs in settings. Sometimes it won't even let me click on "approve in person"... can't wait until there is a fix for this!!!!!
I’ve discovered that the option to approve or decline popped back up for me after turning Wi-Fi off of both of our devices. Weird, I know. You also need to send a new request after turning the Wi-Fi off.
It’s now May, 2024. 7 months after the last user complained about this issue. And I am still experiencing the issue - for months and months now. Why do SOME of my son’s requests to approve work, and others don’t? It’s incredibly frustrating for me to have to explain to my 7 year old that, “sorry buddy - I can’t approve your request because nobody is fixing this issue. Play bother game, I guess.”
I click, “review the request”, and nothing at all happens. NOTHING. Love that Apple has this feature for us parents to review everything that our kids are trying to buy. But I’d love it even more if it actually worked - 100% of the time.
[Edited by Moderator]
same here. It has been doing it off and on for months, but you can always tell when it says view in store. This means I have to ‘buy it’ even if free, then immediately cancel the download and have my kids go into my purchased items so they can download. Other times it offers the review request option.
I thought I might have been linked to in app purchases, but it’s not that either.
Apple, please fix this. Control over kids’ devices is super important and this is not a recent bug.
There was another thread about the same thing. I tried their recommendation and it worked for me. Go into both iPads Settings > General > Name and change both names. Review Request started working again immediately.
I hope this works for you too!
This was happening for me too. Perhaps random timing, but how I finally got it to work was have my phone locked, such that I was tapping the notification from the lock screen notification. Then when it opened it showed Review Request and not just view in app store.
HTH
I chatted with Apple support and they had me change the name of both devices under 'Settings > General > About > Name'. It began working again after that. Hope this helps!
Update: I tried this again after updating both my iPad and my daughter's to 16.5, and the next Ask to Buy request had the "Review the request" option as expected. I don't know if it's temporary, but it seems to be working again for now!
I found something that works for us every time. It goes like this:
DONE! It's that simple. /s
So we do this little dance EVERY. SINGLE. TIME.
Does it take over 20 minutes just to approve and install ONE SINGLE APPLE? Sure. Is it worth it? Maybe.
(Also, I chose to write out the steps rather then just "log out and back in" because of just how long it takes each time. Its not a single click and done, its a long drawn out process with different pop ups and approvals and whatnot.)
Crazy - changing the name of the kids' iPad worked for me too. Did not need to change the name of any other device.
If you have two devices for your child make the name of the devices the same. I did this and have not had a problem since.
struggy wrote:
The kid should not press "get" from the list of all apps, instead it should go to the app detail screen and press that "get" button. 🤞
FWIW this didn't work for me, but changing the names of both devices did.
Ask to buy not allowing review
