icloud.com advanced data protection not alerting trusted devices for access?

broken again as of Dec 2023

Me too - same message. : (

Can’t Display Your Photos

Your device hasn’t given access to display your photos. Check that it is on and connected to the internet.

Looks like the issue that Apple resolved in June is back again. Same thing. ADP does not allow access to iCloud components that require your iPhone to allow access. It's déjà vu' all over again (pardon me, Yogi Berra!).

Looks like it will take another week for them to get this resolved...

iOS 17.1.2 may have done the break. The last time in June, it was after I upgraded to iOS 16.x.

Oh well. Keeping my fingers crossed.

The had me remove all VPN profiles, hard start my iPhone. They wanted to have me reset the network settings but I said NOOOOOOO.... the issue isn't with my phone but with iCloud even if the services say they are up and running:

Apple - Support - System Status

Like I mentioned previously, spent now about 4 hours with 3 different 'senior level advisors', went to the Apple Store to use one of their 'plain vanilla' Mac books. Even the rep at the genius bat said it is not my device.

I refuse to turn ADP off so I am living with it for now.

Apple support had me turn OFF Advanced Data Protection. That solved this problem (at least for now).

Yes, i'm getting same error just today...... cant access my photos on browser.

I turned off ADP but like someone said already, that's not a solution.

This started happening to me also on May 24, 2023. For about 6 months, I've been using ADP on my iPhone and Chrome browser. I've spent three hours in two sessions with Apple Senior Advisers and they keep telling me that there are no issues on the Apple servers. Well, yes, I can login to iCloud fine but any of the encrypted apps (like NOTES, PHOTOS, REMINDERS, DRIVE says the same thing. "Your device hasn’t given access to display your XXXX. Check that it is on and connected to the internet." after I specifically gave access. We tried turning off WiFi, using Safari on my iPhone. Tried all browsers: Edge, Firefox, Chrome, Canary and even in Incognito/Private mode. No luck. Tried using a different PC. Same issue. I've toggled the "Access iCloud Data on the Web" (OFF then back ON). No luck. Apple had me remove the VPN profiles, no luck. If I turn ADP off, I can get into NOTES, PHOTOS, ETC but then what's the use of ADP?

I am 100% sure that it is an iCloud server issue with encrypted apps and hope Apple will find it and fix it soon.

If any of you find the fix, do let me know.

Thanks and good luck.

I have the same problem since about 2 weeks ago. Spoke to Apple earlier this week, they escalated to the highest level of support and took detailed data which was sent to iCloud engineering. I have a callback scheduled with them tomorrow 6/2. Hopefully they provide a solution. I'm seeing the exact same problem on my Windows PC and my Mac, doesn't matter if I use Chrome, Firefox, Edge, or Safari. So it has to be a backend problem on the iCloud servers. I'm surprised that so few people seem to be experiencing it -- I only found one other thread on the Macrumors forum that mentions the same issue. Nobody reporting it on Reddit or anywhere else that I can find.

https://forums.macrumors.com/threads/access-icloud-data-on-the-web-issue-advanced-data-protection-enable.2390923/

Still happening, just experienced it today

Just bought a new M3 MacBook Air and I am having this same issue, currently 23 March 2024.

Thanks. Misery loves company. Try using the other encrypted apps like Keynote, etc and you will get cryptic errors like PAGES, NUMBERS):

APP NAME

keynote

HOSTING APP NAME

cloudos2

CLIENT TIME

Thu May 25 2023 12:27:34 GMT-0700 (Pacific Daylight Time) (1685042854190)

USER AGENT

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36

HOSTNAME

www.icloud.com

BUILD INFO

13A143__M13A143__en-us

SESSION ID

cccccccccccccccccccccccccccccc

ENVIRONMENT INFO

PROD

REPORTED ERROR TITLE

UNKNOWN

REPORTED ERROR TYPE

UNCAUGHT_EXCEPTION

LINE NUMBER

Unknown

USER APPLE ID

<hidden>

USER DSID

<hidden>

ERROR CONTEXT

undefined

Inspecting, I get:

Default levels

3 Issues:

2

1

2 hidden

setup.icloud.com/set…b429-f8d7281514c6:1

Failed to load resource: the server responded with a status of 421 (Misdirected Request)

app.js:517

Blocked autofocusing on a <input> element in a cross-origin subframe.

www.icloud.com/:1

The resource https://www.icloud.com/system/icloud.com/current/static/wallpaper.webp was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.

www.icloud.com/:1

The resource https://www.icloud.com/system/icloud.com/current/static/wallpaper.webp was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.

main.js:11

Failed parsing 'srcset' attribute value since it has an unknown descriptor.

main.js:11

Dropped srcset candidate "2x"

DevTools failed to load source map: Could not load content for https://cdn.apple-cloudkit.com/ck/2/resources/cloudkit.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

DevTools failed to load source map: Could not load content for https://www.icloud.com/system/icloud.com/2316Hotfix20/en-us/main.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Accessing my ADP enabled iCloud worked from a desktop browser worked briefly and stopped working like for you guys around mid May. I sometimes get the “device didn’t respond” error but more often I see a 421 HTTP error in the browser logs with a mismatched redirect and end up back on the iCloud landing page. The URL that couldn’t be redirected to even holds “hot fix” parameters so my guess is they know there’s a server-side issue and are already trying to fix whatever it is.