Apple Wallet will not allow me to add ANY cards

Question

Level 1

4 points

Apple Wallet will not allow me to add ANY cards

I am unable to add any cards to Apple Pay. I am simply met with the message ‘card not added. Contact your card issuer for more information. Set Up Later’. I called Apple Support who were useless and just advised I call my bank. My bank tells me there is no issue with the card, and this is not happening with 1 bank but 4. This seems highly improbable there is a technical issue with all 4 banks, and more likely the buck stops with Apple. Any ideas what the cause is? I’ve tried signing out of iCloud, deleting and reinstalling the Wallet App from the cloud, resetting my phone, resetting network settings - NOTHING WORKS 😫

iPhone 15 Pro Max, iOS 17

Posted on May 13, 2024 4:52 AM

Reply

Answer 1

vonthedon40 Author

Level 1

4 points

May 13, 2024 5:17 AM in response to Jeff Donald

Yes. I accept the terms and conditions and then I am immediately met with that screen. I have now spoken with a manager who insist I contact my bank, but I have done this, so am stuck in limbo. It’s not the end of the world, but when you pay £1399 for a phone you expect it to function properly! 😬

Reply

Answer 2

Jeff Donald

Level 6

15,212 points

May 13, 2024 5:26 AM in response to vonthedon40

It’s not the phone. One of the issuing banks or the Payment Network Operator (PNO) is blocking a card. When you attempt to add other cards those banks are notified of the block from the other bank. It is a bank issue.

Probably the bank that issued the first card block it (could be multiple issues) then that block stopped the other three. The more times you attempted to add cards, the more your attempts looked fraudulent to the banks.

Reply

Answer 3

vonthedon40 Author

Level 1

4 points

May 17, 2024 7:30 AM in response to vonthedon40

Just as an update: I tried everything with my iPhone. I contacted my bank, Apple. Nothing would work. So Tesco Mobile sent me a new phone and instantly worked. Turns out it was the mobile device and malfunctioned hardware within it.

Reply

Answer 4

Jeff Donald

Level 6

15,212 points

May 13, 2024 5:10 AM in response to vonthedon40

Are you getting to the step where you agree to the terms & conditions?

Reply

Answer 5

vonthedon40 Author

Level 1

4 points

May 13, 2024 5:33 AM in response to Jeff Donald

Ah right. So I better track down each bank and find out where the fault started? Thank you!

Reply

Answer 6

Jeff Donald

Level 6

15,212 points

May 13, 2024 5:36 AM in response to vonthedon40

Unfortunately, yes. Also, stop attempting to add the cards. Each time an attempt is made, it looks more like fraud from the banks and PNO perspective.

Reply

Answer 7

Jeff Donald

Level 6

15,212 points

May 17, 2024 8:24 AM in response to vonthedon40

So, happy to hear you were able to resolve your issue. I hope you have a great weekend!

Reply