My 2017 13" Air Running Mojave and now updated to Monterey. The Keyboard and Trackpad only work to click on a account to login and type a password, they also sometimes work in recovery mode. So far I've Updated the Mac, Wiped, done the p+r command and power button, R command power button. etc etc. Not sure what else to try here
Thanks
MacBook Air 13″, macOS 12.7
So it does only work BEFORE login and not after?
Try and boot the mac in the safe mode to see if the issues persist. If the issues don;t persist in the safe mode it is caused by an external piece of software, you might want to evaluate the software installed to your mac
Start up your Intel-based Mac in safe mode
Only works on the login screen after a certain reboot process can’t remember which. There is currently nothing installed on the Mac just the current OS (as I completed deleting the hard drive and reinstalled the OS). After login both keypad and trackpad stop working
Keyboard and Trackpad do not work in safe mode. But I can confirm it is software related as I have a video of them working on the login screen but stop working once logged in. I guess the only other info I can give is it started having trackpad and keyboard issues after my mother tried to reset her login password after she forgot it but canceled the forgot password process half way thru
Keyboard and Trackpad not working after login
