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Replies
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9
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1
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Last Post
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Apr 26, 2008 6:19 PM
by: drleycegui
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Posts:
5
From:
England
Registered:
Mar 21, 2008
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iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 11:33 AM
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Hi,
THE PROBLEM:
My query is regarding the synchronization of the iPhone with a PC.
WHAT HAPPENS:
When I connect my iphone to my PC the message appears on a pop up "Digital Camera" then a few seconds later the BSOD blue screen appears and my PC crashes.
WHAT IT IS:
I have done some research into this and found out that it is when you have pictures in the 'camera roll' folder. So I took advice and deleted all my pictures in the 'camera roll' folder and sure enough the pop up didn't appear and my PC didn't crash and it synced with itunes perfectly.
WHAT IV TRIED:
I have tried as on the apple website they recommended, I looked for all other imaging software and drivers installed on my PC and uninstalled them. This didn't resolve my problem it still popped up saying "digital camera" and then my PC crashed.
HOW I HAVE STOPPED IT AT THE MOMENT:
At the moment i have managed to stop my PC crashing when pictures are in the 'camera roll' folder and stopped my PC recognizing it as a digital camera. I did this by:
1. Open up the manage section of 'My Computer'
2. Clicking on device manager
3. Plugging the iphone into the dock
4. Waiting for it to appear under 'cameras and scanners' section in the device manager.
5. Wen it appears right clicking the iPhone and choosing disable
The icon that appears and i disable in this section is the 'windows scanner and camera wizard' which makes me think it could be this which is causing it.
MY FINAL PROBLEM NOW:
I don't know how to get my photo's off the iPhone since i have disabled the thing i would use to get them.
Please try and tell me what i can do to either fix this problem or another method to get the pictures off my iPhone.
P.S. I HAVE DONE AS APPLE SUGGEST AND UNINSTALL ALL OTHER IMAGING SOFTWARE.
Thanks,
Gaz
_________________
iPhone & Windows XP Pro
Acer TravelMate 3273WXMi
Windows XP Pro
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Posts:
6,879
From:
Northern California
Registered:
Jul 1, 2005
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 12:05 PM
in response to: Gazerdood@yahoo...
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Did you ever have a logitech web camera or built-in webcamera on this computer?
If so, download the latest driver from logitech and install it.
Essentially the driver, which may have been left behind when you uninstalled the applications in Add/remove programs, is attempted to tell your computer to treat the iPhone like a device it isn't.
Hope this helps,
Nathan C.
iMac G5 17" (work)
Mac OS X (10.5.2)
iMac 20" Aluminum and Home built Win XP machine
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Posts:
5
From:
England
Registered:
Mar 21, 2008
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 12:22 PM
in response to: Nathan C
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No I have checked all that, Iv never had a logitech Camera or built in webcam.
Acer TravelMate 3273WXMi
Windows XP Pro
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Posts:
6,879
From:
Northern California
Registered:
Jul 1, 2005
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 12:39 PM
in response to: Gazerdood@yahoo...
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The only difference between the iPhone with pictures taken on it, and one that doesn't have any pictures in the camera roll, is that it reports itself to the OS as a digital camera.
The OS then loads the standard digital camera driver, unless that was replaced by other software.
Do you get the Blue Screen on any other computers?
Thank you,
Nathan C.
iMac G5 17" (work)
Mac OS X (10.5.2)
iMac 20" Aluminum and Home built Win XP machine
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Posts:
6,879
From:
Northern California
Registered:
Jul 1, 2005
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 12:41 PM
in response to: Gazerdood@yahoo...
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Sorry to reply again, but is the computer the same one listed in your signature?
If so, have you looked at the drivers for the built-in card reader?
Thank you,
Nathan C.
iMac G5 17" (work)
Mac OS X (10.5.2)
iMac 20" Aluminum and Home built Win XP machine
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Posts:
5
From:
England
Registered:
Mar 21, 2008
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 12:57 PM
in response to: Nathan C
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No problem nathen, no iv not tried on any other computers and no i haven't checked the drivers for it, could you direct me to the correct place please?
Acer TravelMate 3273WXMi
Windows XP Pro
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Posts:
6,879
From:
Northern California
Registered:
Jul 1, 2005
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 1:01 PM
in response to: Gazerdood@yahoo...
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Acer should be able to assist you with locating the drivers for the hardware that came with the Acer computer.
Thank you,
Nathan C.
iMac G5 17" (work)
Mac OS X (10.5.2)
iMac 20" Aluminum and Home built Win XP machine
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Posts:
5
From:
England
Registered:
Mar 21, 2008
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Mar 21, 2008 1:03 PM
in response to: Nathan C
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Ok ill try and find the drivers and try and update them, ill report back on this thread to say the result and see whether it has been resolved.
Acer TravelMate 3273WXMi
Windows XP Pro
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Posts:
2
From:
Belgium
Registered:
Apr 21, 2008
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Apr 21, 2008 3:11 PM
in response to: Gazerdood@yahoo...
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Hey Gazerdood,
I have exactely the same problem! Got to love those acer computers rights?! Did you ever fix the problem? If so would you be so kind to let me know how as it would help me loads! Thanks in advance!
Tim
greets from Belgium
Laptop
Windows XP
Acer
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Posts:
6
From:
usa
Registered:
Apr 26, 2008
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Re: iPhone Crashes PC (Blue Screen) Because Of Pictures
Posted:
Apr 26, 2008 6:19 PM
in response to: timstockman
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Same problem here, I am downloading the latest logitech driver for the orbicam, and hopefully it will help. Ill update my post if this helped. Otherwise anyone out there if you have the exact cure...please please post.
acer travelmate 4230
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