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Last Post
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Apr 1, 2008 3:32 PM
by: BDAqua
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Posts:
169
From:
Mesa AZ
Registered:
Nov 17, 2004
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Liquid cooled G5 leaking
Posted:
Mar 29, 2008 5:04 PM
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I just took my g5 liquid cooled computer into apple because it is leaking and dripped onto my power supply. I am looking at a little under a thousand dollars for repair. this was my first mac that I bought in november of 2005. Its out of warranty but has only been used 6 months out a year as it is located in my home in AZ which I am only there for the winters. (less than 2 years of actual use) They told me at the apple store there is no recall and I would have to call the aapplecare people to try and get some help on the cost.
I am upset with this problem and had read that after about three years they start to leak. I thought I was in good shape until this morning.
They told me that the power supply could be bad also. They will order the parts and call me when its done.
I do feel apple should have some resposibilty with this leaking and I will try to talk to them on monday.
I should have taken the computer in just before the warranty was up had it checked.
I will post back when I have some answers
Dick
G5 2.5/Superdrive/4 Gig Ram/Two int 250 HD/USB PCI
Mac OS X (10.5.2)
imac 2.5 Gig Ram
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Posts:
7,955
From:
Arkansas
Registered:
Dec 18, 2003
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Re: Liquid cooled G5 leaking
Posted:
Mar 29, 2008 7:31 PM
in response to: Dick Lund
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Hi! THIS isn't any help but you amy want to read it. Tom
link provided BDAqua
G-4/Sawtooth/1.8ghz Sonnet/10.5/2gig ram-G-4 1.8ghz Sawtooth 10.4.10
Mac OS X (10.5)
4-320gig SATAs
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Posts:
169
From:
Mesa AZ
Registered:
Nov 17, 2004
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Re: Liquid cooled G5 leaking
Posted:
Mar 29, 2008 8:12 PM
in response to: Dick Lund
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Hello
Does anyone know who is the best person to contact at apple regarding taking care of the cost to repair the leaking problem?
Thank you
Dcik
G5 2.5/Superdrive/4 Gig Ram/Two int 250 HD/USB PCI
Mac OS X (10.5.2)
imac 2.5 Gig Ram
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Posts:
43,248
Registered:
May 14, 2006
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Re: Liquid cooled G5 leaking
Posted:
Mar 29, 2008 10:25 PM
in response to: Dick Lund
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If you read enough of those articles, you'll see some did get better out of warrantee service than others, but all you can do is try AppleCare...
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Posts:
169
From:
Mesa AZ
Registered:
Nov 17, 2004
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Re: Liquid cooled G5 leaking
Posted:
Mar 29, 2008 10:51 PM
in response to: BDAqua
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Thank you for the response I have read thru the site and plan on phoning them on Monday.
I also have sent numerous emails to the different sites on the contact us apple web sites. I will approach this on all levels both by phone and emails to parties within apple.
Does anyone have any email address's of any of the higher level corporate I could contact?
Below is a copy of what I have sent to the contact us web.
Leaking Serial #??????????????
Repair # ?????????????????
Apple should have notified me of the leaking cooling system problem. I could have taken it to them for a check before the Apple care expired.
Checking the sites I have found that this has been a reoccurring problem with the G5 liquid cooled system.
I have bought the Apple care on both my g5 ppc and my G5 imac. My imac warranty is still in effect.
I was told by the store that there is and has been no recall on the liquid cooling system and they can’t give any credit on the repair unless Apple care authorizes the credit.
With all the problems regarding the liquid cooled system, Apple should accept some of or all the responsibility of the this defect.
I have recently purchased leopard and installed leopard along with the purchase of iLife and iWork. I have spent considerable amount of money with the purchase of this machine. 2 23” cinema displays, airport, Ram pci cards and software Cs CS2 and plug-ins for Photoshop.
This computer has less than two years of operating time as it’s in my home in Arizona. I am only in this house during the winters.
Bottom line apple should have notified me of this defect so I could have had it checked at the store before the warranty expired. Apple should accept this defect as there responsibility and correct with no charge
Thank you for any considerations
Dick
My post on the apple discussion board
Just took my g5 liquid cooled computer into apple because it is leaking and dripped onto my power supply. I am looking at a little under a thousand dollars for repair. This was my first Mac that I bought in November of 2004. Its out of warranty but has only been used 6 months out a year as it is located in my home in AZ which I am only there for the winters. (Less than 2 years of actual use) They told me at the apple store there is no recall and I would have to call the apple care people to try and get some help on the cost.
I am upset with this problem and had read that after about three years they start to leak. I thought I was in good shape until this morning.
They told me that the power supply could be bad also. They will order the parts and call me when it’s done.
I do feel apple should have some responsibility with this leaking and I will try to talk to them on Monday.
I should have taken the computer in just before the warranty was up had it checked.
I will post back when I have some answers
Dick
G5 2.5/Superdrive/4 Gig Ram/Two int 250 HD/USB PCI
Mac OS X (10.5.2)
imac 2.5 Gig Ram
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Posts:
169
From:
Mesa AZ
Registered:
Nov 17, 2004
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Re: Liquid cooled G5 leaking
Posted:
Mar 30, 2008 8:57 AM
in response to: Dick Lund
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I just talked to applecare today and they are replacing my g5 with a Mac pro 2.8. They are matching all my upgrades that I had on my g5 that I bought from them. I can't commend them enough, what a great company to deal with. They recognize they had a problem and doing their customers right.
Dick
G5 2.5/Superdrive/4 Gig Ram/Two int 250 HD/USB PCI
Mac OS X (10.5.2)
imac 2.5 Gig Ram
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Posts:
43,248
Registered:
May 14, 2006
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Re: Liquid cooled G5 leaking
Posted:
Apr 1, 2008 3:32 PM
in response to: Dick Lund
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Great to see you added to Mike's xkr8yourmac.coms's postings! 
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