Posts:
313
Registered:
Jul 18, 2001
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iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 4:28 PM
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iTunes 8.0 gathers data about my music library well enough and sends it to Apple too; but then 10-15 seconds into "processing" by Apple, iTunes stops and reports that "Genius results can't be updated right now. An unknown error occurred (4010)." I thought it might be overloaded servers and tried several more times in the hope of squeezing my request in between those of everyone else; but that didn't work; plus if it were a server issue I'd expect to see postings here from others with the same problems, and I'm not.
Any thoughts about what the problem might be?
Dual 2.5Ghz G5
Mac OS X (10.5.4)
5 GB RAM
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Posts:
9
Registered:
Oct 2, 2006
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 4:38 PM
in response to: John Dorsey
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Helpful
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John,
You are not alone. Same problem here as well. I am wondering if 29GB of library has anything to do with it, or is it just 500K people hitting the servers as well. I have fond memories of the old days when there were less mac users... 
MBP
Mac OS X (10.5.4)
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Posts:
4
From:
New York, USA
Registered:
Sep 9, 2008
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 4:51 PM
in response to: John Dorsey
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Just wanted to chime in that I'm having the same issue. I am also working with a "fairly" big library (35GB+)
Mac Pro
Mac OS X (10.5.4)
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Posts:
74
Registered:
Sep 11, 2005
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 5:43 PM
in response to: dlookus
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Just to establish scope: I'm having the same issue with a 15GB library. I can be patient though -- I didn't have this feature yesterday.
MacBook Pro (2.2 GHz Intel Core 2 Duo)
Mac OS X (10.5.4)
2 GB RAM, 111 GB HD
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Posts:
313
Registered:
Jul 18, 2001
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 5:55 PM
in response to: Kevin O'Boyle1
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Well, perhaps it is just the servers choking a bit. My library is what I consider to be a kind of upper-middle size of 28GB - more than the 11 albums my wife has on her machine but well fewer than the 22,000 songs I hear about from some people!
I can wait a bit too. I mean, with 28GB of music I ought to be able to find something I like without the help of an algorithmic "genius" --
Dual 2.5Ghz G5
Mac OS X (10.5.4)
5 GB RAM
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Posts:
3
From:
Virginia
Registered:
Sep 9, 2008
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 6:18 PM
in response to: John Dorsey
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I get the same error. My library size is 270GB (52,000 tracks).
I wish the "Genius" was smart enough to process information in chunks instead of all at once!
Mac Pro
Mac OS X (10.5.4)
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Posts:
4
Registered:
Sep 28, 2006
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 6:22 PM
in response to: John Dorsey
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Similar problem here. iTunes gets about 1/3 of the way through "Delivering your Genius results" when it fails. In addition to the message "Genius results can't be updated right now" it says "network connection timed out." My network connection is just fine, but I also have a (very very) large library (57000 songs). Its almost as if there's a timeout that isn't allowing the results to download fully before itunes thinks something is wrong.
Message was edited by: Greg Schroll
Mac Pro 2.66
Mac OS X (10.5.4)
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Posts:
2
Registered:
Sep 9, 2008
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 6:26 PM
in response to: John Dorsey
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i am having the same issue with a library of only 4.6gb lol what's going on with this?
macbook air
Mac OS X (10.5.4)
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Posts:
4
Registered:
Sep 28, 2006
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 6:39 PM
in response to: Greg Schroll
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After about 6 tries the Genius setup finally made it through successfully, so perhaps it is a server load issue right now.
Mac Pro 2.66
Mac OS X (10.5.4)
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Posts:
9
Registered:
Oct 2, 2006
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 6:52 PM
in response to: John Dorsey
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Guys, I have tried to perform a little troubleshooting on my end: I was running a Leopard-capable hacked version of Volume Logic on the laptop. Concerned this might contribute to the problem. I removed the plugin, rebooted, and reattempted and no luck; still a no go.
Also as the iTunes library is on an external drive on my laptop, I attempted to upgraded to iTunes 8 on the desktop. This computer has the library on an internal drive. I have the same error: "Waiting for apple to process the information" it times out or just gives up and gives the 4010 error after ~15 secs.
FWIW,
Trey
MBP, Quicksilver G4
Mac OS X (10.5.4)
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Posts:
74
Registered:
Sep 11, 2005
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 7:04 PM
in response to: Trey Sullins
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Trey,
How you spend your time is your own business but I wouldn't bang my head against this one too much. I suspect we're just seeing an overloaded server coupled with a not very graceful recovery algorithm. (someone mentioned before this should have been interruptible if the file transfer sizes are large). I'd wait and try again tomorrow -- or later today if you're impatient)
Can any one confirm what error 4010 is?
MacBook Pro (2.2 GHz Intel Core 2 Duo)
Mac OS X (10.5.4)
2 GB RAM, 111 GB HD
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Posts:
2
From:
NZ
Registered:
Sep 23, 2007
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 9, 2008 7:06 PM
in response to: John Dorsey
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I'm having a similar problem - the Genius "wizard" is getting 1/3 through returning my results from apple then apparently "timing out". Which is ridiculous, my internet is fine. I agree with the poster above; it seems as if the delay in returning results is seeming like a time out, when in reality it's just taking longer than some arbitrary "error delay" they've programmed into iTunes.
Help?
Oh, and I've only got 4,500 songs; or 22 GB in my iTunes folder.
Message was edited by: AshleyE
PowerBook G4 1.67GHz/1.5GB
Mac OS X (10.5.4)
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Posts:
7
From:
Leuven, Belgium
Registered:
Oct 28, 2007
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 10, 2008 12:19 AM
in response to: John Dorsey
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Having the same problem. My library is 14.5Gigs on an external drive.
I must note that during the "gathering info process" I edited the library (consolidating Genres etc..) so Maybe that corrupted the message sent to Apple?
Macbook Pro
Mac OS X (10.5)
Core duo
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Posts:
100
Registered:
Dec 28, 2004
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 10, 2008 2:37 AM
in response to: Bertg
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I had the same problem just after release with a 40GB lib. Tried it half an hour ago and all was fine. Must be a server issue, wait and let the rush die down.
Chuck
MacBookPro 2.2 15"
Mac OS X (10.5.4)
2GB RAM
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Posts:
313
Registered:
Jul 18, 2001
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Re: iTunes 8.0 - Genius - unknown error 4010
Posted:
Sep 10, 2008 3:39 AM
in response to: Chuck123
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The problem persisted this morning at 6:30 EDT - presumably a lighter load time! - and I thought, maybe restarting iTunes will help. Sure enough - I quit, loaded it back up, and this time the data sailed through.
Dual 3.0GHz Intel MacPro
Mac OS X (10.5.4)
6 GB RAM
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