Topic : iPhone 3.1 Won't Sync w/ Exchange

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daw2010

Posts: 1
From: FL
Registered: Sep 9, 2009
iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 3:50 PM
 

I have been using my iPhone 3G to access company email for months. I just upgraded to OS 3.1 today (from OS 3.0.1) and got an alert saying "The account <work> requires encryption which is not supported on this iPhone." My phone will no longer access my work email!!! I know that nothing has changed on my company Exchange servers in the last 20 minutes, so OS 3.1 must be the cause. Why can't OS 3.1 access an Exchange server if OS 3.0 & 3.0.1 have had no problems?

Thanks. Dave

iPhone   iPhone OS 3.0.1   OS 3.1
remusc

Posts: 1
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 4:25 PM   in response to: daw2010
 

I'm having the exact same issue. I tried deleting my mail account and mobile device from exchange. I still get the error you get. Any one have any ideas?

  iPhone OS 3.0.1   iPhone OS 3.1  
rmencke

Posts: 5
From: San Francisco
Registered: Oct 22, 2007
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 4:32 PM   in response to: daw2010
 

I am having the same issue as well. Several of my co-workers are having the same issue with 3G but it works for 3GS users.

iPhone 1.1.1     iPhone OS 3.1  
GreggTeHennepe

Posts: 14
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 4:38 PM   in response to: daw2010
 

Same issue for me and at least one other person at work. I'm on a 3G phone, I think he is as well. I know of a 3GS user at work without issues.

     
dgalvan123

Posts: 174
From: Calfornia
Registered: Feb 17, 2008
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 5:05 PM   in response to: GreggTeHennepe
 

Thanks for posting this. I have a 3G and use exchange e-mail through work. Based on this, I will hold off on updating until there is a fix. (3.1.1?)

  Mac OS X (10.6)    
ajgo

Posts: 1
From: Vancouver
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 5:11 PM   in response to: daw2010
 

Also having the same issue after updating to 3.1

MacBook   iPhone OS 3.0.1    
Johnrandrew

Posts: 1
From: Tulsa, OK
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 5:16 PM   in response to: ajgo
 

Same issue here with a regular 3G. Cannot get into work email, says that the encryption used is no longer supported? Really? I rely on having this remote access.

  Other OS    
rehab980

Posts: 2
From: miami, fl
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 5:21 PM   in response to: ajgo
 

In the same boat...

     
jjmo

Posts: 2
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 5:57 PM   in response to: daw2010
 

On the Phone with Apple now. Will update if any news.

   
bcsef

Posts: 4
From: Boston
Registered: Jun 21, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 6:01 PM   in response to: jjmo
 

Just updated to 3.1 (using a 3G) and my phone is no longer syncing to my work exchange email. Has anyone heard anything to resolve this?

15.4 Mac Book Pro   Mac OS X (10.6)    
IzzyL78

Posts: 1
From: Cutler Bay, Fl
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 6:56 PM   in response to: daw2010
 

I have the same issue with my iphone HELP!!!

Macbook pro   iPhone OS 3.0.1    
davidbrummy

Posts: 1
Registered: Sep 9, 2009
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 7:24 PM   in response to: IzzyL78
 

me too.

I just get the sever connection error.

     
cml110

Posts: 3
From: pittsburgh, pa
Registered: Jul 17, 2008
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 7:27 PM   in response to: davidbrummy
 

I called apple - they said try to delete the account and enter it again - tried that - did not work. They said they are aware of it and are working on an update.

iMac   Mac OS X (10.5.8)   iPhone  
alexist3

Posts: 3
Registered: Nov 9, 2007
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 7:38 PM   in response to: daw2010
 

I am also having the same issue with my 3G

MacBook Pro   Mac OS X (10.5)    
cml110

Posts: 3
From: pittsburgh, pa
Registered: Jul 17, 2008
Re: iPhone 3.1 Won't Sync w/ Exchange
Posted: Sep 9, 2009 7:40 PM   in response to: alexist3
 

I wonder if the problem is with servers using exchange 2003 - does this only support exchange 2007? My server is exchange 2003 - corporate

ibook G4   Mac OS X (10.4.11)   iPhone