|
Topic
:
Random, Sudden Shutdowns - A redux and other things to rule out first
 |
This topic has been archived - replies are not allowed.
|
 |
This topic is locked - replies are not allowed.
|
|
Posts:
2
Registered:
Aug 13, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 28, 2006 3:04 PM
in response to: guykuo
|
|
|
I couldn't read every post, because there are too many of them, but there is one point nobody seems to know.
I can say with certanty that the shutdown problem is hardware related.
Not only it happens to Mac OS 10.4.6 and .7, as it also happens to Windows and Linux installed in a Macbook. I've been using them because I am a developer and I needed too (although I must say I love Mac OS).
I haven't seen any post at any forum that I have searched in Google saying this, but it also happens to those OSes.
I just think I'm really f... up because I bought my Macbook from Amazon and I live in Brazil. It will take much time for me to repair it, because the peaces are imported. And I might not be that lucky and changing the logical board might not do the trick.
Macbook
Mac OS X (10.4.7)
|
|
Posts:
2
Registered:
Aug 13, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 28, 2006 3:19 PM
in response to: joseotaviorf
|
|
|
Ooooh, I almost forgot!!! Did I mention that my Macbook had a shutdown DURING the SMC firmware update? I guess I need lots of prayers!
Yes, it shows me it is the latest update now, but should I believe it is OK? I can't reset it nor reinstall the update.
Macbook
Mac OS X (10.4.7)
|
|
Posts:
89
Registered:
Jul 16, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 28, 2006 3:46 PM
in response to: guykuo
|
|
|
Just thought I'd add a positive post to this thread and say that a month after repair for random shutdowns, my MacBook is still running like a charm (knock on wood). Now, they did replace a lot more than the logic board, so I am not sure what parts being replaced really did the trick. Good luck to anyone with their MacBooks in repair. I know it's a pain in the rear, but they're so worth it!
MacBook (white), 2.0 ghz, 60gb hd, 512mb ram
Mac OS X (10.4.6)
|
|
Posts:
64
Registered:
Aug 25, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 28, 2006 6:35 PM
in response to: guykuo
|
|
|
GuyKuo, great work. Just two more things: in my case, RSD have happened only with the computer is cold, after a full night for instance, and when turning it on, not waking it up from sleep. I haven't turned it off since Saturday morning, and although I got a kernel panic (apparently the USB modem got crazy with line noise) it hasn't shut down again. Neither the PRAM reset or the firmware update have made much difference.
The other thing: the log consistently reports a -82 message when shutting down. Some other fellow "sufferers" have reported a -72, and my impression is that the -72 are related to warm conditions, but I may be way out.
MacBook 2.0 White Mac OS X (10.4.7)
|
|
Posts:
11
Registered:
Jun 19, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 28, 2006 6:47 PM
in response to: guykuo
|
|
|
Wow! guykou, that was even more informative than what the guys at the apple store had given me. Thank you for the post!
My macbook's MLB is being replaced and after reading your post, it looks like it may or may not solve the RSD issue.
All I know is I will keep complaining and fighting with apple until I am sure that this RSD issue is resolved!
MacBook (black)
Mac OS X (10.4.6)
MacBook (white), powerbook 12", powerbook titanium (old school!)
|
|
Posts:
233
From:
DFW
Registered:
Jun 26, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 28, 2006 6:48 PM
in response to: joseotaviorf
|
|
|
the update was wierd it only goes about 70% then reboots. Your probab ly fine I saw this on 3 differnt MacBooks including mine.
iMac 20" & MacBook 2GHz 2GB
Mac OS X (10.4.7)
|
|
Posts:
18
Registered:
Jun 17, 2005
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 31, 2006 1:27 AM
in response to: guykuo
|
|
|
My shutdown problem is getting worse. I start up in 1,0GHz mode and when heated up, I used to let the machine sleep and wake up again for the full speed but that doesn't work anymore. After awakening with the temerature stil on about 50 degr C it also shuts down. Most of the time immediately, sometimes after a while.
So my MacBook now has become useless at normal speed.
I'd thought I'd wait for a fimware update and/or a real hardware solution from Apple, but in the state it has now become I want to bring it in for repair.
I heard a rumour that Apple has come with a new and working motherboard.
Can anyone confirm this?
iMac G4, iBook G3, MacBook 1,83
Mac OS X (10.4.7)
|
|
Posts:
18
Registered:
Aug 10, 2005
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 31, 2006 2:42 AM
in response to: guykuo
|
|
|
Thanks, Guykuo.
I started having the random shutdown problem yesterday afternoon. I reset the PMU, then started having the colored lines on boot problem. The fix about resetting the PRAM, then changing the screen resolution has worked.
MacBook 2.0 Ghz
Mac OS X (10.4.7)
|
|
Posts:
7
Registered:
Aug 29, 2006
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 31, 2006 3:58 AM
in response to: guykuo
|
|
|
Hi,
question: is anyone out there with a week 30+ MacBook, who experiences the issue ?
I have a 4H31 serial # unit and have not yet experienced the shutdown issue - only had it for 5 days and used it for three though, so not enough usage time to make any claims yet.
Regards,
Woelund
MacBook (black, 2GB, 120GB), 4H31
Mac OS X (10.4.7)
|
|
Posts:
24
Registered:
Jun 6, 2006
|
|
|
|
Re: Dangit!
Posted:
Aug 31, 2006 4:19 AM
in response to: iDave
|
|
|
On the 28/8/06 I handed in my Black Macbook to Next Byte (Apple reseller and repair centre) in Broadway Sydney, they changed the logic board and messaged me today on the 31/8/06 that it was ready for pick up. I went into the the Next Byte store on Glebe Point Rd and they handed me my “repaired” MacBook. I opened it in the store and turned it on. I tested it in the store by opening 3-4 avi movies I had on my HDD and what do you know?? IT SHUT DOWN AGAIN!!! I showed the apple sale consultant and he wasn't impressed...I then restarted and performed the xterm "yes >/dev/null &" test. It was performing well, but I was skeptical because I thought I may have pressed the power button too long causing the processor to be capped at 1GHz. So I shut it down without any problems. Then I went to restart it and it wouldn't go passed the initial grey screen, after a while it starting having different coloured vertical lines and this is the current state of every restart…
The Sales guys were very nice, understanding and helpful. They said I should get it replaced but as I hadn’t bought it from that store they couldn't replace it so I had to call Apple customer care and sort it out with them.
I called apple care and spoke with a tech support guy for a bit and was then passed on to a customer care rep who heard my story, gave me a new case number and instructions to take it back to the repair store with orders that the tech diagnostic guy should call him with the details....
I requested a replacement but he said that he couldn't authorise that now because it must go through more diagnostics before he can pass it on for replacement approval...
So here begins week 2 without my computer and 5 days away from my thesis draft due date...
By the way, do any NSW Australians know how the consumer protection laws are applicible in this situation? When I was speaking with the customer care rep, I said that by law I'm entiled to a refund and he said that isn't true. But from reading
http://www.fairtrading.nsw.gov.au/shopping/refundsrepairs.html
I'm not sure if he's right because of some loop holes...Any ideas??
Macbook
Mac OS X (10.4.7)
|
|
Posts:
117
Registered:
Sep 25, 2005
|
|
|
|
Re: Dangit!
Posted:
Aug 31, 2006 5:30 AM
in response to: Bocha
|
|
|
Hi Bocha! your repair is too quick, i just sent mine today at a different apple reseller and they told me to wait for 10 business days. oh well. im too tired already to be angry.
i read the dept of fair trading. i cannot see any loop hole considering our case. if you decided to push thru with it, please let us know. it will be very helpful to fellow australians here having the same scenario.
thanks!
Black Macbook
Mac OS X (10.4.7)
Black Nano
|
|
Posts:
117
Registered:
Sep 25, 2005
|
|
|
|
Re: Random, Sudden Shutdowns - A redux and other things to rule out first
Posted:
Aug 31, 2006 5:34 AM
in response to: Woelund
|
|
|
mine is week 31. i have the rsd. open the terminal, type "yes > /dev/null" without the quotes.
wait for 10 mins, if it doesnt shut down, you have a higher chance that your computer is not infected. keep your fingers crossed.
Black Macbook
Mac OS X (10.4.7)
Black Nano
|
|
Posts:
92
From:
Mexico City, Mexico
Registered:
Jun 4, 2006
|
|
|
|
Re: Solution told from 2nd-Level-Support-Technician
Posted:
Aug 31, 2006 6:02 AM
in response to: pedropablo
|
|
|
It's been two week since the replacing of the logic board, I can say that I have had no random shutdowns.
The combination of the new logic board + the firmware upgrade have done the trick. Much cooler computer and the fan comes up more often than it did before.
I was able now to install "windows/boot camp" in a 5Gb partition and it works perfectly too. The fan also runs a lot on windows and it also keeps cool, I've run an app in windows and the temp is very similar to what core duo temp reports in OS X. In windows the computer goes also goes to sleep too ok.
Saludos,
Pedro
MacBook (Week 20, Replaced LogicBoard), White 1.83Ghz
Mac OS X (10.4.7)
... I also own: PowerBook G4, Airport Express, iPod Shuffle, iPod Nano
|
|
Posts:
93
Registered:
Jan 11, 2006
|
|
|
|
Re: Dangit!
Posted:
Aug 31, 2006 8:53 AM
in response to: Bocha
|
|
|
On the 28/8/06 I handed in my Black Macbook to Next
Byte (Apple reseller and repair centre) in Broadway
Sydney, they changed the logic board and messaged me
today on the 31/8/06 that it was ready for pick up. I
went into the the Next Byte store on Glebe Point Rd
and they handed me my “repaired” MacBook. I opened it
in the store and turned it on. I tested it in the
store by opening 3-4 avi movies I had on my HDD and
what do you know?? IT SHUT DOWN AGAIN!!! I showed the
apple sale consultant and he wasn't impressed...I
then restarted and performed the xterm "yes
/dev/null &" test. It was performing well, but I was
skeptical because I thought I may have pressed the
power button too long causing the processor to be
capped at 1GHz. So I shut it down without any
problems. Then I went to restart it and it wouldn't
go passed the initial grey screen, after a while it
starting having different coloured vertical lines and
this is the current state of every restart…
The Sales guys were very nice, understanding and
helpful. They said I should get it replaced but as I
hadn’t bought it from that store they couldn't
replace it so I had to call Apple customer care and
sort it out with them.
I called apple care and spoke with a tech support guy
for a bit and was then passed on to a customer care
rep who heard my story, gave me a new case number and
instructions to take it back to the repair store with
orders that the tech diagnostic guy should call him
with the details....
I requested a replacement but he said that he
couldn't authorise that now because it must go
through more diagnostics before he can pass it on for
replacement approval...
So here begins week 2 without my computer and 5 days
away from my thesis draft due date...
By the way, do any NSW Australians know how the
consumer protection laws are applicible in this
situation? When I was speaking with the customer care
rep, I said that by law I'm entiled to a refund and
he said that isn't true. But from reading
http://www.fairtrading.nsw.gov.au/shopping/refundsrepa
irs.html
I'm not sure if he's right because of some loop
holes...Any ideas??
you may not be entitled immediately:
"Consumers and traders may negotiate other solutions such as a repair or replacement but under these circumstances a consumer has a legal right to cancel a contract (rescind) and receive a refund if there is a breach of that contract.
Where a dispute arises between a consumer and a trader, the Office of Fair Trading can negotiate with the parties to achieve an acceptable solution. However, Fair Trading is unable to direct the parties to a particular course of action. Only a court or tribunal is empowered to make a determination in such circumstances."
Apple could attempt to negotitate a repair or replacement, and if you disagree it would be sent to arbitration. Even if that fails you would have to take it to court to enforce you refund. It could be a long and expensive road to get a refund if Apple insists on the repair route.
MacBook, PowerMac G4
Mac OS X (10.4.7)
|
|
Posts:
24
Registered:
Jun 6, 2006
|
|
|
|
Re: Dangit!
Posted:
Aug 31, 2006 9:13 AM
in response to: John Pettit
|
|
|
Hmmmm interesting,
But LEGALLY I'm in the right aren't I? I mean I would hate to have to take anyone to court let alone a multi-national....I would be happy with a replacement...
Macbook
Mac OS X (10.4.7)
|
|
|
|
