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Replies
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9
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Last Post
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Jul 30, 2008 10:25 AM
by: SimonUK123
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Posts:
3
From:
Northern Calif
Registered:
May 23, 2008
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Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
May 23, 2008 10:33 AM
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Well I have spent several hours trying to correct a problem that seems to have started when I started to use the built in Parental Controls of Mac OS 10.5.2 on my son's new MacBook! All other software and internet access worked, yet his Itunes could not connect to the Itunes store. I would get error mesages -50 and -4. Interestingly enough, if you clicked on an artist or album in his library, you could get in "the back door" as it would take you to that artists page within the Itunes Store. I left parental controls within Itunes were turned off.
I contacted Apple Support and together we deleted preferences, Itunes itself and reinstalled (with restarts) to no avail. We used the disk utilities and repaired etc, yet ultimately the problem remained and he directed me here to the forums after giving up.
Then I turned off Parental Controls within Safari and restarted (it might work without the restart yet I did so just in case), PRESTO!! Itunes opens to the Itunes Store.
This would imply to me that there is a bug in the Mac OS Parental Controls. Has anyone else had this problem and has Apple announced when a fix date is coming?
I bought my son's MacBook BECAUSE of the Parental Controls built in, yet Itunes sort of goes hand in hand with kids so to me, this is a big problem....
MacBook Intel 2.4
Mac OS X (10.5.2)
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Posts:
3
From:
Northern Calif
Registered:
May 23, 2008
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
May 23, 2008 10:39 AM
in response to: Fesdon
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By the way... forgot to mention that the problem exists irregardless of the Parental Control in the Mac OS is set to filtering web content or not. Just turning ON the Parental Control caused the problem.
MacBook Intel 2.4
Mac OS X (10.5.2)
also have a MacBook Pro
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Posts:
3
From:
Northern Calif
Registered:
May 23, 2008
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
May 23, 2008 3:03 PM
in response to: Fesdon
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Well I got my answer. It is an issue being worked on and now they are aware of it. Should be solution soon. Thanks Apple for listening and your kind support team!!
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Posts:
50
From:
Illinois
Registered:
Nov 21, 2007
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
May 31, 2008 11:55 PM
in response to: Fesdon
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Same problem i really didn't notice it until yesterday. I dont know why but iTunes work's without Parental Controls, but i have had the same problem with accessing sites like eBay and kijiji with Parental Controls enabled.
Macbook
Mac OS X (10.5.1)
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1
Registered:
May 3, 2005
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
Jun 6, 2008 6:13 AM
in response to: Fesdon
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I have this issue too on my daughter's laptop. It started with 10.5.2 install and is still there after the 10.5.3 update, so no fix yet. The only sale (and expensive) alternative in the interim is to turn off parental controls and install Intego Content Barrier. 
MacBook (black) 2.16 Intel Core Duo 2, 1Gb
Mac OS X (10.4)
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Posts:
29
Registered:
Aug 10, 2006
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
Jun 6, 2008 10:05 AM
in response to: Fesdon
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If you have a "Managed Account with Parental Controls turned on", who wishes to browse the iTunes Store and/or buy music there, they may be able to do it via the search field while iTunes seems to be trying to connect to the iTunes home page.
By entering valid band-names/song-titles in the search field, one can go to various parts of the store, and even purchase and download music.
It seems that the Parental Controls are just blocking the iTunes Stores’ Home Page or access to the home page after a successful search return.
This is some help until Apple can fix the problem.
In this way you do not have to turn off Parental Controls for that account to access the iTunes store.
iMac, 20", 2GHz Intel Core Duo 2GB Ram
Mac OS X (10.4.8)
HP 3Ghz P4 1GB Ram, HP Laptop 1.6Ghz P(R) 1GB Ram, all on Home Network
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Posts:
1
From:
Calif
Registered:
Jun 6, 2008
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
Jun 6, 2008 2:47 PM
in response to: Fesdon
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Thanks Fesdon and great post! I thought I was doing something wrong and was going crazy trying to fix this on my son's computer... I was about ready to take two brand new Macs back to the Apple Store until I read this. Hopefully Apple will read your post and get this bug fixed FAST! (clue to Apple...)
Marc
MacBook Pro 2.4
Mac OS X (10.5.3)
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Posts:
113
Registered:
Oct 17, 2003
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
Jun 6, 2008 7:14 PM
in response to: Crocus
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boy you aren't kidding! I've been trying to figure this out for a while - periodically my daughter would come to me begging to get to the store... now i know why she can't. Thank you thank you thank you!
24" iMac 2.8
Mac OS X (10.5.1)
iPhone and some newtons that i don't use any more :(
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Posts:
34
Registered:
Jun 24, 2004
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
Jun 17, 2008 5:48 PM
in response to: Mitch Aunger
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I also posted this elsewhere in Discussions, but if this helps some other folks out, then the duplication is worth it!
==============
I also spent about 2 hours with Apple Tech Support today on this issue. The only workaround I could find was to DISABLE parental controls.
In the iTunes/Store thread in Discussions, there was a link to give Apple feedback on this issue. Here is the link to the feedback page; to get this fixed, I think Apple has to really hear from us. Maybe this is a place to give that kind of feedback:
http://www.apple.com/feedback/macosx.html
Also, having parental controls enables also caused access problems for my child at Webkinz and a school-controlled email account. A thread elsewhere in Discussions listed the IP addresses for Webkinz (also on Webkinz help page here:
http://www.webkinz.com/faq/c.html#18
After going through the thread, here are all the IPs (for your convenience):
66.48.69.98
66.48.69.99
66.48.69.102
66.48.69.104
66.48.69.123
66.48.83.160
66.48.83.161
66.48.83.162
66.48.83.163
66.48.83.164
66.48.83.165
also, add 106, 116, and 117.
66.48.69.118
66.48.69.124
66.48.83.211
I'm glad to hear you heard they are working on it; today's call told me they were just "monitoring" the issue.
iMac
Mac OS X (10.5.3)
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Posts:
1
From:
UK
Registered:
Jul 30, 2008
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Re: Parental Controls in Safari 10.5.2 Stops Itune's Store Access
Posted:
Jul 30, 2008 10:25 AM
in response to: Fesdon
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Latest update from Apple, after being on the phone with techn. support for 50 minutes ... they are still working on it, a recent fix did not work.
I am not keen to turn parental control off, so would prefer a fix please.
Mac Book
Mac OS X (10.5.4)
Itunes 7.7
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