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14
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Last Post
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Jun 23, 2008 6:03 AM
by: Damien Huze
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Posts:
6
From:
Atlanta GA
Registered:
May 31, 2005
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Macbook pro video is dead after 10.5.3 update
Posted:
Jun 4, 2008 7:25 PM
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I thought I'd relate my misfortune to see if anyone had a similar problem. It's definitely a strange one...
Last night I finally decided to upgrade to 10.5.3 after the auto-update popped up a message. The install completed without error, and asked me to reboot. I decided not to reboot immediately since I was working on a document for work. When I finished, I rebooted. After a few minutes, I became concerned because my video screen stayed blank and it didn't appear to come up. I held down the power button until I heard the laptop power down, and hit the button again to power it up. Once again-- no video at all.
So, I plug in my external 20" Apple Cinema Display an reboot again. No video.
I then remove the battery and go through the process of resetting the PMU. No video.
I go through the process of resetting the PRAM. Hold down the appropriate keys, hear the chimes twice, but still the screen is blank the whole time.
Then I boot off the Tiger DVDs, holding down C. No video.
I do the same with the Leopard install DVD i have. No video.
So now, I'm good and freaked out and upset. I plug my ethernet cable in and go over to my wife's iMac and try to ping my Macbook pro. I get a reply! So I SSH into the laptop, and I get in! Fortunately, I have Remote Desktop configured, so I open up VNC and connect to it, and I get in!
The system is running fine, but the video seems completely dead. So I go into system info and take a look at what the system says about the video controller. Instead of showing an NVidia 8600, it is showing:
Chipset Model: GMA X3100
With No Displays!!! (I have screenshots of this if Apple is reading and wants a copy)
So, I open a ticket with AppleCare and report it. I dropped it off at the apple store today, because it looks like they will need to swap the logic board out on it.
My question: Was there a video firmware upgrade in 10.5.3? Because it appears that my video was toasted after the update, and it doesn't even get detected correctly now. If there was a firmware update done, then it looks like it corrupted mine, and there were no errors on the install at all. Anyone else seen this problem?
Thanks,
Rich
Macbook Pro 2.4gz c2d
Mac OS X (10.5.3)
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Posts:
9
From:
Albany, NY
Registered:
Jun 3, 2008
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 5, 2008 5:10 AM
in response to: Richard Martin1
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Looks like the driver was messed up in the update. Where's the GMA X3100 come from? That's not the video card in the MBP, yet it says it's trying to display out of a X3100. Software error.
Macbook Pro
Mac OS X (10.4.11)
Disappointed
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Posts:
38,260
From:
Silver Spring Maryland (USA)
Registered:
Dec 23, 2000
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 5, 2008 10:39 AM
in response to: Richard Martin1
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If you installed the operating system using another Mac, or copied the operating system from another Mac, or used another Mac's installer discs, that could create an issue whereby the wrong drivers get installed for the displays. Any chance that is what may have happened?
MBP 15" 2.2 Ghz/iMac C2D 2.17/20 inch/iMac G5 1.8/A/iMac G4/Mac OS 9
Mac OS X (10.5.2)
AppleTV, Samsung TXP-3064W HDTV, HP SJ 3970, Epson R220, Nokia 6085h/Time Capsul
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Posts:
6
From:
Atlanta GA
Registered:
May 31, 2005
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 5, 2008 1:39 PM
in response to: a brody
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Nope, that didn't happen. The mbp has been loaded directly with Leopard since release day, and had few problems. I've done all the updates from 10.5.0 without any issues. But it was definitely something in the 10.5.3 update that hosed my video (or just a really, really strange coincidence and/or bad timing).
It's not just an OS driver, either. This is lower level than that, because I get NO video from a complete startup. There's no grey screen with the apple logo-- it stays completely blank. This almost surely means that the low-level firmware got corrupted or flashed incorrectly. The fact that the OS detects it as something completely different (Intel GMA X3100) supports this idea.
Thinking back, I did do the update with my laptop screen closed and using a 20" Apple Cinema Display, which is how I use the laptop 90% of the time. And in each of the previous updates, I'm certain they were installed similarly. I mention this, because someone else mentioned having the same issue as me, and noted that the update was done with an external display. Perhaps the firmware update is bugged so that if it doesn't detect the native display, it gets hosed...
I saw some other suggestions in another thread that sounded interesting. For instance, you can create a self booting CD on another Mac that reflashes the EFI (low level bios) to a factory setting. This could potentially fix it, and I would be willing to try it, if I still had my laptop.
In the future, just because things like this make me paranoid, I'll probably reboot the mbp and use only the native display before I do any updates...
Rich
Macbook Pro 2.4gz c2d
Mac OS X (10.5.3)
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Posts:
7
Registered:
Jul 9, 2004
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 7, 2008 6:56 AM
in response to: Richard Martin1
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Hi!
I have the exact same problem. Display wont work (neither external). I can operate my MBP in Disk Mode and with VCN. It tells me i have GMAX3100 (which i clearly dont). If I use voiceover and try the display brightness it says "Display brightenss -1.
As I have been trying to google the issue, this seems to be a very widespread problem. Here in Apple discussions are many similar threads.
MBP 2.4
Mac OS X (10.5.3)
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Posts:
7
Registered:
Jul 9, 2004
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 7, 2008 6:59 AM
in response to: Ari Hirvonen
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And for clarification, I installed 10.5.3 three days ago, so that is not what killed it.
Powerbook 1.5 G4 12
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Posts:
2
Registered:
Jun 7, 2008
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 7, 2008 4:19 PM
in response to: Ari Hirvonen
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I am having the EXACT same issue. If anyone has any luck please post 
Mac OS X (10.5.3)
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Posts:
38,260
From:
Silver Spring Maryland (USA)
Registered:
Dec 23, 2000
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 9, 2008 8:04 AM
in response to: Richard Martin1
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Richard,
Try running the hardware test that came with your machine:
http://docs.info.apple.com/article.html?artnum=303081
If you are missing the disc, call AppleCare for them:
http://www.apple.com/contact/phone_contacts.html
If the test finds nothing wrong, suspect the RAM on the machine.
If the test finds something wrong with the nVidia, ATI, or Intel GMA chipset, suspect something is wrong with the GPU.
If the RAM is Apple installed, then call AppleCare to ask the RAM be replaced if nothing is found wrong with the test.
If the RAM is not Apple installed, and you still have the original Apple RAM, put back in the original RAM to see if the issues can be reproduced if nothing is found wrong with teh hardware test. If you don't have the original Apple RAM, contact the vendor whose RAM you bought it from and ask them to honor the warranty of the RAM if nothing is found wrong with the hardware test.
MBP 15" 2.2 Ghz/iMac C2D 2.17/20 inch/iMac G5 1.8/A/iMac G4/Mac OS 9
Mac OS X (10.5.2)
AppleTV, Samsung TXP-3064W HDTV, HP SJ 3970, Epson R220, Nokia 6085h/Time Capsul
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Posts:
38,260
From:
Silver Spring Maryland (USA)
Registered:
Dec 23, 2000
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 9, 2008 8:07 AM
in response to: Ari Hirvonen
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Ari and j0413,
I would start a new topic thread here:
http://discussions.apple.com/forum.jspa?forumID=1150&start=0
You'll get a wider audience and won't confuse the original poster with solutions that don't apply to them. These issues can be caused by numerous problems, and really need isolated per person troubleshooting. Sticking a "me too" post at the end of a thread, makes it really hard to troubleshoot everyone's issue at once.
Message was edited by: a brody
MBP 15" 2.2 Ghz/iMac C2D 2.17/20 inch/iMac G5 1.8/A/iMac G4/Mac OS 9
Mac OS X (10.5.2)
AppleTV, Samsung TXP-3064W HDTV, HP SJ 3970, Epson R220, Nokia 6085h/Time Capsul
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Posts:
18
Registered:
Apr 17, 2005
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 19, 2008 5:54 AM
in response to: Richard Martin1
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Hi Richard,
I experienced the same thing as you except that it happened a few days after my 10.5.3 update, not right away. Other than that everything has followed you sequence of events. All of yesterday, I had no video (GMS X3100) and this morning I'm prepping to go to the Genius Bar and the video was back after a cold boot.
It's been a few days since you posted, did you ever get the issue resolved? I really don't want to send in my main work machine if I don't have to.
-Damien
Macbook Pro 2.4 santa rosa
Mac OS X (10.5.3)
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Posts:
6
From:
Atlanta GA
Registered:
May 31, 2005
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 19, 2008 2:53 PM
in response to: Damien Huze
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Well, here's the update-
I got my macbook pro back from the Apple Store. The video came back up when I booted it up in the store. However, when I got home that evening and started working on it, within 10 minutes my screen started showing strange pink and green dots randomly around the screen (artifacting). This didn't go away, and it progressively got worse over an hour or so.
Well, I called into Apple support the next morning and opted to mail it in for repair. 4 days later, my laptop was returned. They replaced the logic board and it's working fine now.
One caveat-- When they replaced my logic board, it changed my ethernet MAC address. This, in turn, makes your Time Machine backup drive not associate it's existing back-ups with your system. This had me really, really bummed out. However, I found some very good directions here:
http://www.macosxhints.com/article.php?story=20080128003716101
on getting it back to recognizing your back ups...
Best of luck to all!
Message was edited by: Richard Martin1
Macbook Pro 2.4gz c2d
Mac OS X (10.5.3)
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Posts:
18
Registered:
Apr 17, 2005
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 19, 2008 3:05 PM
in response to: Richard Martin1
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Thanks for the update, I just got back from the Apple Store and had the same experience. They ran some software tests and said it was fixed via deleting some files my system folder. We'll see, I hope I don't have a logic board issue like you as my warranty expired June 6th and they won't budge on selling me Applecare. I bought mine the day the Santa Rosa's came out.
Macbook Pro
Mac OS X (10.5.3)
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Posts:
18
Registered:
Apr 17, 2005
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 20, 2008 8:34 AM
in response to: Richard Martin1
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...and just like you the next day after my Genius Bar appointment, problem is back. Called Applecare and tried to make my case to Daniel the supervisor (very unpleasant). I will be paying out of pocket for the logic-board replacement 12 days out of warranty. Not having a good morning.
Macbook Pro 2.4GHZ Santa Rosa
Mac OS X (10.5.3)
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Posts:
6
From:
Germany
Registered:
Dec 12, 2007
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 22, 2008 3:07 PM
in response to: Richard Martin1
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Same issue here. Good that I found this thread. Like you, my problem does not appear related to the sleep/hibernate problem, because no matter how much I shut it down, remove battery, etc. - it's still black.
http://discussions.apple.com/thread.jspa?threadID=1478474&tstart=0
Hass more details, but none of those things fixed my problem. Like you, I'll be off to the Apple Store tomorrow. They better not dare let me wait for 4 days for a problem that shouldn't ever have slipped through QA or they'll hear from my lawyer.
MacBook Pro
Mac OS X (10.5.1)
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Posts:
18
Registered:
Apr 17, 2005
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Re: Macbook pro video is dead after 10.5.3 update
Posted:
Jun 23, 2008 6:03 AM
in response to: .Tom.
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Let me know how things work out for you. I should be getting a box to send mine in today.
Macbook Pro
Mac OS X (10.5.3)
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