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Last Post
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Sep 28, 2008 8:57 AM
by: RocketJSquirel
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Posts:
15
From:
Shanghai
Registered:
Jan 3, 2008
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Network Connection Reset in China
Posted:
Aug 19, 2008 12:01 AM
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I am in Shanghai and have been able to use iTunes for 3 years now with no problems, but for the past two days I get an immediate message that the "network connection was reset". I have tried the usual trouble shooting with updating software, unplugging, restarting, pirouetting etc... Have contacted friends in Shanghai and they are not able to access it either. Can anyone find out if it is being blocked and how long it will be gone? Thanks for any insight....
Mac
Mac OS X (10.5.1)
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Posts:
2
Registered:
Dec 24, 2006
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 2:43 AM
in response to: jenjen2008
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Noticed this too. Must be GFW blocking as I can access via VPN.
Guess negotiations with China Mobile aren't going as well as hoped.
PowerBook G4 1GHz
Mac OS X (10.4.8)
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Posts:
2
From:
Belgium
Registered:
Aug 19, 2008
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 3:38 AM
in response to: jenjen2008
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Hey jenjen2008.
I have the exact same problem as you for the past two days now.
I'm also in Shanghai for work.
Just bought an ipod touch here 4 days ago, so you can imagine my disappointment with the fact that I cannot even access the iTunes Store...
Apple, can you please fix this?
Or does anyone know any workaround to access the iTunes Store?
Windows XP Pro
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Posts:
2
From:
Belgium
Registered:
Aug 19, 2008
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Posts:
1
From:
Shanghai
Registered:
Aug 19, 2008
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 4:28 AM
in response to: jenjen2008
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Hi All
I am based in Shanghai and getting the same problem, come apple find a solution please, I want to spend money on your site!!!
Hp Pavilion
Windows XP
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Posts:
15
From:
Shanghai
Registered:
Jan 3, 2008
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 4:35 AM
in response to: cptcopycat
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I feel for you. I love playing with new gadgets! You must be very frustrated. I know I am, I have TV shows waiting to be downloaded! AY OH! (as the locals say) C'mon Apple throw us a bone and fix this!
Mac
Mac OS X (10.5.1)
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Posts:
2
From:
Beijing
Registered:
Aug 19, 2008
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 8:00 AM
in response to: cptcopycat
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Same problem for me in Beijing. Unable to connect to store, tells me connection has been reset, but my connection is fine. iTunes store is the only thing not working. GFW? or Apple issue? Very anxious to see if there is a solution to this.
Dell XPS M140
Windows XP
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Posts:
15
From:
Shanghai
Registered:
Jan 3, 2008
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 3:24 PM
in response to: jenjen2008
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Here is the response I got from Apple:
Hello Jennifer,
My name is Bryan and I understand that you have not been able to connect to the iTunes store for the last couple days and that you are concerned that it would be an issue with China blocking the iTunes store. I'm sorry to hear that and I'm happy to assist you with this today.
ITunes is not being blocked in China from our end, but access to the iTunes Store IS restricted in some areas in China. This would also explain why it's happening to your friends there as well.
I would advise that you contact your ISP about this matter. Please also note though that accessing the US iTunes Store outside of the geographic region of the United States is not supported, and that attempting to access it while in China is at your own risk.
The iTunes Store Sales and Service Policies are available for you to review:
Terms of Sale
http://www.apple.com/legal/itunes/us/sales.html
Terms of Service
http://www.apple.com/legal/itunes/us/service.html
Thank you for being a valued iTunes Store customer, Jennifer. I hope that you have found the above information helpful and that you have a great day!
Kind Regards,
Bryan
iTunes Store Customer Support
This *****. Why is it suddenly being restricted? It appears to be all of MAINLAND China. Anyone in Hong Kong still able to access?
Mac
Mac OS X (10.5.1)
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Posts:
1
From:
China
Registered:
Aug 19, 2008
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Re: Network Connection Reset in China
Posted:
Aug 19, 2008 3:43 PM
in response to: jenjen2008
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I am having the same problem here in Nanchang. I have been using iTunes in China for years without any problems until a couple of days ago. Not sure what is going on, but they really need to get this fixed. The statement that iTunes is not supported outside of it's region is stupid. All they have ever cared about is what country your bank account is in. Come on iTunes, you already have thousands of my dollars, don't you want some more! 
iMac
Mac OS X (10.5.4)
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Posts:
19
From:
Beijing, China
Registered:
Jun 2, 2008
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Re: Network Connection Reset in China
Posted:
Aug 20, 2008 1:56 AM
in response to: Sunrise ETC
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Must be blocked, as I am also unable to access the Apps Store on my Touch as of two days ago.
Custom Built
Windows XP Pro
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Posts:
19
From:
Beijing, China
Registered:
Jun 2, 2008
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Re: Network Connection Reset in China
Posted:
Aug 20, 2008 2:08 AM
in response to: alberticc
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and to be clear, I am in Beijing.
Custom Built
Windows XP Pro
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Posts:
1
Registered:
Aug 20, 2008
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Re: Network Connection Reset in China
Posted:
Aug 20, 2008 7:13 AM
in response to: alberticc
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I met the same problem in Tianjin.Fortunetly,podcasts are sitll avaliable.
At first, I thought it was the result of the album "songs for tibet"...
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Posts:
1
From:
Thaiand
Registered:
Aug 20, 2008
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Re: Network Connection Reset in China
Posted:
Aug 20, 2008 8:40 PM
in response to: lllluemc
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Yes, China blocked iTunes Store 
Toshiba Portege
Windows Vista
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Posts:
15
From:
Shanghai
Registered:
Jan 3, 2008
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Re: Network Connection Reset in China
Posted:
Aug 20, 2008 8:52 PM
in response to: jenjen2008
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Any guesses as to WHY it is blocked?
Why are there no news reports about this?
Mac
Mac OS X (10.5.1)
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Posts:
5
From:
China
Registered:
Aug 18, 2008
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Re: Network Connection Reset in China
Posted:
Aug 20, 2008 10:58 PM
in response to: jenjen2008
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If China Gov did it, it's DISASTER. We can't guess when iTune come back.
Win Vista/ MacBook
Windows Vista
Mac OS X
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