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Last Post
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Oct 19, 2008 3:13 AM
by: resonatorman
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Posts:
37
Registered:
Jul 14, 2008
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itunes 7.7 doesn't mount CDs
Posted:
Jul 14, 2008 8:05 AM
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Whenever I pop a CD in to my MBP to import in to itunes I get the usual "Do you want to import this CD to iTunes" box. Behind it I see the playlist of the CD. I click yes and the CD disappears from iTunes AND finder. To mount it I have tp then go to Diskutility and click on the Audio CD icon, mount that, back to iTunes and then I can import it.
I never had this problem in previous iTunes versions. This only appeared after upgrading to iTunes 7.7
Anyone else have this problem?
MBP
Mac OS X (10.5.4)
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Posts:
75
Registered:
Oct 23, 2004
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Re: itunes 7.7 doesn't mount CDs
Posted:
Jul 14, 2008 7:37 PM
in response to: sagalady
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I have the same issue; I believe it is related to 7.7.
What happens is that I insert a disc, it is briefly mounted -- quick jump/flash to iTunes -- and then immediately dismounted. Ejecting and re-inserting disc causes OS X/iTunes to mount properly and then start importing on the second try.
Very annoying.
MP 1TB, 8GB, x1900 / MBP / MB
Mac OS X (10.5.2)
ATV, AEBS, WHS NAS
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Posts:
37
Registered:
Jul 14, 2008
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Re: itunes 7.7 doesn't mount CDs
Posted:
Jul 14, 2008 9:11 PM
in response to: Don Mappin
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Yes, same here. I have to eject it through disc-utility. Did that instead of mounting once, reinserted disc and it mounted and imported properly.
Annoying indeed.
MBP
Mac OS X (10.5.4)
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Posts:
12
Registered:
Jul 16, 2008
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Re: itunes 7.7 doesn't mount CDs
Posted:
Jul 16, 2008 10:55 AM
in response to: Don Mappin
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I've seen this same issue (disc mounts for a second and then unmounts) with 7.6. I'm not totally sure, but I think it may be connected to the CDDB lookup for audio CDs. I don't think this has happened to me with known CDs (that is CDs that have been previously looked up and so don't need to be looked up again). I think it only happens when an audio CD is looked up on CDDB (though not every time -- only occasionally). I can always eject with the eject key, and then the CD mounts fine when I insert it again.
Mac OS X (10.5.4)
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Posts:
4
Registered:
Nov 4, 2007
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Re: itunes 7.7 doesn't mount CDs
Posted:
Aug 7, 2008 5:45 PM
in response to: klausness
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Same problem for me. Happens on every CD I insert. Very frustrating since I was just starting to re-rip my CD's. Makes iTunes useless
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Posts:
12
From:
Northern California
Registered:
Oct 18, 2005
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Re: itunes 7.7 doesn't mount CDs
Posted:
Aug 10, 2008 8:58 PM
in response to: sagalady
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I'm having the same problem on my Mac Mini. Here's something I discovered that may be related. Go to System Preferences/CDs & DVDs. Look at the setting for <When you insert a music CD:> It should read <iTunes> in order for the CD to be mounted into iTunes. In my case it indicates<Ignore> and every time I attempt to change it to <iTunes>, it immediately changes back to <Ignore.> I would like to hear from others on this experience. I have (4) other Macs where I am not experiencing this problem. The difference between those that are working and my malfunctioning iTunes on the Mac Mini is that the Mini is attached to external hard drives. The CD will mount once I eject it and reinsert it. Thanks, paul
MacBook Pro
Mac OS X (10.5.4)
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Posts:
8
Registered:
Aug 25, 2005
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Re: itunes 7.7 doesn't mount CDs
Posted:
Aug 22, 2008 3:37 PM
in response to: sagalady
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I have a CD ripping problem on my 6 month old iMac. After a varying number of normal rips, iTunes appears to be hanging up between recognizing the CD and going out to CDDB for lookup data. The CD will show as an audio CD on the desktop, will appear in iTunes devices section on the right, flash a CD track list window and then disappear from iTunes and the desk top thereby leaving no indication that there’s a CD in the drive. Ejecting from the keyboard usually works and then reinserting the CD a 2nd time works for a while. Again after a varying number of CDs it becomes necessary to restart the iMac. Setting iTunes to just show or rip and eject or anything in between the CD has no effect.
We took it to the Genius Bar at the Apple store, but apparently all the Geniuses were out of the store. Our sub-genius guy apparently wasn’t able to process customer input. Multiple attempts were made to explain that reinserting the same CD after a successful read a 2nd, 3rd, 4th or 10,000th time NEVER FAILED. He proceeded, un-swayed, to insert his “test” CD (he knowingly said there were music files on it, oohhh! ahhhh!) 10 times and proclaimed that the drive was OK. This despite my wife and I had the foresight to bring an armload of CDs the Mac hadn’t been introduced to. As a 52 year old electrical engineer that has programmed and trouble shot numerous control systems over the last 33 years I find it always makes me feel better when customer care types talk to me like I’m 6.
He offered to reinstall the operating system if we wanted to bring it back because the store was closing. The whole point of switching to Mac was stability, unsurpassed integration between apps and hopefully having somewhat more elegant solutions available than reinstalling the entire operating system. If I wanted to reinstall Windows in the vain hope it would do more good than harm to solve my computer problems I would still be running a PC and be $2500 ahead.
It seems I can prolong the onset of the problem if no other applications that use the Internet are open. We are running DSL to a Time Capsule 1 foot away from the iMac. The Mac connects to the time capsule via wifi. OS X and iTunes are up-to-date. We have no other problems with this computer what-so-ever.
Has anybody else run into this problem?
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Posts:
8
Registered:
Aug 21, 2005
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Re: itunes 7.7 doesn't mount CDs
Posted:
Aug 25, 2008 5:26 PM
in response to: sagalady
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To prolong the thread...
I'm running iTunes 7.7.1 (11).
For me iTunes works fine for a while and I can import several CDs without incident but then I get the same symptoms as others have mentioned. If I relaunch iTunes the problem goes away for a bit but returns after importing several CDs.
I recently noticed that when the problem is occurring the CD will mount in both iTunes and on the Desktop but as soon as the "Do you want to import" dialog box appears in iTunes the CD disappears from the Desktop. When I click "Yes" to the dialog the CD disappears from iTunes as well.
Very annoying but it looks like either the Finder or CDDB rather than iTunes.
Message was edited by: Glenn Samson
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Posts:
1
Registered:
Aug 29, 2008
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Re: itunes 7.7 doesn't mount CDs
Posted:
Aug 29, 2008 10:35 AM
in response to: sagalady
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I have a partial solution that at least eliminates having to eject the disc and reinsert it every time you try to import a new CD in iTunes. With iTunes still open, I just use the Disk Utility to mount the disk after I have inserted it. In Disk Utility, be sure to select the disc itself, not the drive, and then choose "Mount" from either the menu or the selections above the list of devices. Once the disc is mounted, iTunes will then recognize and let you import it.
iMac G5 1.8 GHz
Mac OS X (10.4.11)
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Posts:
4
From:
Tulsa
Registered:
Nov 11, 2007
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Re: itunes 7.7 doesn't mount CDs
Posted:
Sep 14, 2008 6:19 PM
in response to: sagalady
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I have had the same issue (iMac G4). Since upgrading to iTunes 8, it has not happened. Not once.
iMacG4 1.25 GHz
Mac OS X (10.5)
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Posts:
4
Registered:
Sep 30, 2005
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Re: itunes 7.7 doesn't mount CDs
Posted:
Sep 18, 2008 7:33 AM
in response to: S_S_M
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Sorry to report this but I have upgraded to itunes 8 and continue to have this problem. Very frustrating.
MB Pro 17"
Mac OS X (10.5.5)
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Posts:
4
Registered:
Sep 20, 2008
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Re: itunes 7.7 doesn't mount CDs
Posted:
Sep 20, 2008 9:43 AM
in response to: sagalady
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Yes I have this problem also. Incredibly annoying as I am trying to convert my entire CD collection. It seems to be worse since I upgraded to iTunes 8.
iMac
Mac OS X (10.5.5)
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Posts:
2
From:
Louisiana
Registered:
Mar 19, 2008
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Re: itunes 7.7 doesn't mount CDs
Posted:
Sep 20, 2008 8:44 PM
in response to: sagalady
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Possible Solution?
I'm not sure if this will completely solve the problem, but I'll say that I have been having the exact same issue with my iMac and iTunes 7.7 and now 8.0. It consistently failed to recognize CDs when inserted, as does Finder, and has always done this (it's a newer Mac). The fastest solution I had previously found was to simply eject and reinsert the CD (the eject button on the keyboard still ejects it even if Finder doesn't recognize the CD as being inserted and therefore displays no disc image) which solved it every time, but required a reinsert of the CD for each new disc.
I, too, noticed that it would, for a split second, recognize an unlabeled CD, put up a generic CD image in Finder and in iTunes, go to the CDDB, and then the icon for the disc disappears and iTunes jumps back to my Music directory.
This was a problem about 1/3 of the time I inserted a CD into iTunes 7.7 to import tracks. This occurred nearly 100% of the time now that I've updated to iTunes 8.0. Thus, ripping a large library of files, which is already torture, is twice as hard. Thus I started looking for a solution to this dilemma and located this new thread. I found a few other older threads by Googleing the topic and they seemed to feel it was some sort of driver issue and went so far as to suggest reinstalling OS X.
So, for the possible solution. . .
I didn't want to reinstall OS X Leopard, so I tried a milder approach. There is a free utility called "OnyX" which is currently at v.1.9.8 which is useful for cleaning and maintaining OS X. It is Leopard compatible and works in Intel and PPC. It has handy cache cleanup functions, system maintenance, etc. I ran a few of the tools in this program and since then, I've gone through 10 CDs without a single one giving me that disappearing act.
Now I haven't ripped any more than this just yet, as I wanted to post this possible solution before I went any further, but I just went from a 100% initial rejection rate to 100% initial acceptance of the CDs (sounds like I'm promoting a dating service) in about 15 minutes.
Here's what I did:
1. Under "Maintenance" tab, "Rebuild" subtab, I clicked the following checkboxes: "LaunchServices" and "dyld's shared cache" and then ran the "Execute" button.
2. Under "Cleaning" tab, "System" had everything checked, "User" had everything but Audio Units checked, "Internet" had the first four items checked (Browsers Cache, Download Cache, Browsers History, Recent Searches), "Fonts" had only "System and Users" checked, "Logs" had only "Log Files," "System Archived Logs," and "CrashReporter Logs" checked, and finally "Misc" had everything checked including "Previous iTunes Libraries" and then I ran "Execute" again.
That's it. That's all I did. Most of those checkboxes were already selected (mostly by default).
I'm not sure which one of those things "fixed" the problem, but I'd have to guess it was the cleaning of the "Previous iTunes Libraries" that did it. I've got a load of other CDs to rip tonight, so I'll keep an eye on this, but it's possibly going to work as it should from here on out.
iMac 24"
Mac OS X (10.5.5)
also own a slew of PCs
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Posts:
1,869
Registered:
Jan 24, 2006
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Re: itunes 7.7 doesn't mount CDs
Posted:
Sep 29, 2008 6:52 AM
in response to: InfinitiMoon
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Hi,
I had same issue. I simple moved the com.apple.iTunes.eq.plist com.apple.iTunes.plist and com.apple.iTunesHelper.plist from my Library/Preferences folder onto the desktop (just in case it made no diff) and tried it. Everything worked as expected from there on. I set the CD import to Apple Lossless, and then I set to import and eject CD when done. Ripping CDs is super fast now.
Hope that helps.
R
MacPro 3Ghz, 8gig Ram, 2TB Drives, Logic 8.0.2, Apogee Symphony, UAD2
Mac OS X (10.5.5)
Rosetta 800, Euphonix MC Control/Mix, Liquid Mix, LA610, UA DCS
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Posts:
6
From:
Australia
Registered:
Aug 11, 2007
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Re: itunes 7.7 doesn't mount CDs
Posted:
Oct 5, 2008 4:38 AM
in response to: Band On The Run
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I noticed this on another thread & thought I'd post here as well, as I still have this problem in iTunes 8.01. The above suggestion of moving preferences .plist didn't work for me, nor trashing them either. This doesn't happen on every disc for me either, maybe every 2nd or third & you have to eject by the keyboard (even thought there is no indication that there is mounted disc) then reload it, then it seems to work? I to can re-mount it via disc utility & it will work, but annoying all the same.
Thanks
20" Alu iMac 4gb Ram
Mac OS X (10.5.5)
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