Topic : vertical lines - there for sure



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Mike Craig


Posts: 14
Registered: Nov 19, 2000
Re: vertical lines - there for sure
Posted: Sep 18, 2008 2:45 PM   in response to: lenn5

Just got my 9th Vertical line 3 yellow 3 blue 2 green 1 red, Called apple they said I was out of warranty and I am on my own.....SN# W860XXXXU2N And I even told them this was my 7th Mac I have bought over the years. It is very disappointing.

1 intel core duo iMacs 1.83GHz, Superdrive Mac OS X (10.5.5   Mac OS X (10.5.5)   1 500gig firewire drive, 2 200gig USB 2.0 drives  
lenn5


Posts: 2,799
Registered: Jan 11, 2006
Re: vertical lines - there for sure
Posted: Sep 18, 2008 3:40 PM   in response to: Mike Craig

Mike,

Sounds like we talked to the same person at Apple :)

lenn

iMac Core Duo 1.83/2gig   Mac OS X (10.5.4)   PB 12"/768ram, iPod Touch, Airport Extreme N  
fjsdofnsjgv

Posts: 209
From: Everywhere
Registered: Mar 3, 2008
Re: vertical lines - there for sure
Posted: Sep 20, 2008 4:40 PM   in response to: lenn5

Interesting post by Timmothy. Does anyone know what part is faulty here - or is it multiple parts?

  Mac OS X (10.5.4)    
lenn5


Posts: 2,799
Registered: Jan 11, 2006
Re: vertical lines - there for sure
Posted: Sep 20, 2008 4:45 PM   in response to: MattyB UK

From what he said he's got a totally different problem. Mine and probably most others with this problem have the vertical lines even before OSX loads up. Booting in Safe mode doesn't help. Also, using bootcamp with Windows and the lines are still there.

lenn

iMac Core Duo 1.83/2gig   Mac OS X (10.5.4)   PB 12"/768ram, iPod Touch, Airport Extreme N  
David Mccoy

Posts: 7
Registered: Jan 28, 2005
Re: vertical lines - there for sure
Posted: Sep 23, 2008 9:00 AM   in response to: edis

ARGH!

I now have 3 machines waiting to be fixed due to this issue. 5 have already been replaced.

One of the dead screens today was replaced just 6 weeks ago!

26 imacs, 2006, U2N. 8 dead so far.

   
fjsdofnsjgv

Posts: 209
From: Everywhere
Registered: Mar 3, 2008
Re: vertical lines - there for sure
Posted: Sep 24, 2008 5:00 PM   in response to: David Mccoy

Thanks for posting David - fantastic to see someone with such a large number of machines post about the issue.

26 is a excellent sample size and gives the most accurate and realistic representation of the scale of the issue to date.

It shows that rather than it just being an isolated issue for a few unfortunate users, those with iMacs from that batch in fact have roughly 30% chance of screen failure.

have you had any other issues? (on more than one machine)

  Mac OS X (10.5.4)    
kimglo

Posts: 1
From: Michigan
Registered: Sep 25, 2008
Re: vertical lines - there for sure
Posted: Sep 25, 2008 8:01 AM   in response to: edis

I have had lines on my screen for over a year now. It is getting to the point that it is difficult to see what is going on, so that I will need to purchase a new computer (because the cost to fix this is ridiculous and almost as much as the computer cost to begin with). I will not be able to purchase a Mac because of my general disappointment in the handling of this situation, which is so clearly a defect in the product. I love my computer and have always been happy with Apple, so this makes me sad, but a company must be held accountable. You have officially lost my business.

For those interested my serial number is QP6xxxxxx4M, and I do not believe this falls into the numbers most people have listed here so far. Guess I'm just lucky...

iMac (Intel-based)   Mac OS X (10.4.11)   purchased July 2006  
Diazruanova

Posts: 124
From: Central Mexico
Registered: Sep 14, 2006
Re: vertical lines - there for sure
Posted: Sep 25, 2008 3:12 PM   in response to: kimglo

kimglo wrote:
...so that I will need to purchase a new computer (because the cost to fix this is ridiculous and almost as much as the computer cost to begin with). I will not be able to purchase a Mac because of my general disappointment...

Well, you can always buy a second monitor which is still even less expensive than buying a PC with Windows and you will keep using your Mac OS.
I did it myself and even though, it is not the best solution, I can use my iMac pretty much as before and now, it is resting far away on the floor (well, not that far that I can not turn it on or use the DVD slot ;-))and facing backwards so I can NOT see it´s ugly face anymore.

17" iMac Intel Core 2 Duo, 2 Ghz, 3.0GB RAM   Mac OS X (10.4.11)    
edis

Posts: 27
From: Klaipeda, Lithuania
Registered: Jul 1, 2008
Re: vertical lines - there for sure
Posted: Sep 28, 2008 4:53 AM   in response to: fjsdofnsjgv

Hey! I am nearly two months after second repair, and now things stay OK here. What is known, in the end: it was LCD panel replaced, and the panel was lucky to be not containing the same defect, that appeared soon after first replacement. The problem with first repair, as technician informed me, was apparently noticeable by closely observing contacts of LCD panel: they were not that perfect, even though initially new panel showed no weak signs - I believe, it is THEM, developing problem after year approx. for some reason, might be result of slow chemical reaction.

Once again, as said elsewhere - much depends on effort of iMac owner to prove the case to be what it is to Apple support/representatives.

iMac Core Duo   Mac OS X (10.5.3)  
edis

Posts: 27
From: Klaipeda, Lithuania
Registered: Jul 1, 2008
Re: vertical lines - there for sure
Posted: Sep 28, 2008 5:08 AM   in response to: Timothy Swan2

No, my problem was not software related - the same lines have been seen under different OS on machine, also permanent fix happened to be fitting new LCD, that, hopefully, will not develop into the same problem in the long run (as it succeeded not developing it in the short). Unfortunately, for users, that experienced anomaly (and especially once past warranty/without free addressing), looks at brand new Apple devices have been deeply affected.

iMac Core Duo   Mac OS X (10.5.3)  
David Mccoy

Posts: 7
Registered: Jan 28, 2005
Re: vertical lines - there for sure
Posted: Sep 29, 2008 4:14 PM   in response to: fjsdofnsjgv

9 now. Apple have agreed to repair 4 currently broken screens for free. I am in discussions with customer services about refunding the costs of repairing the previous 5.

     
lenn5


Posts: 2,799
Registered: Jan 11, 2006
Re: vertical lines - there for sure
Posted: Oct 3, 2008 11:44 AM   in response to: edis

Well I just got vertical line #6 today! Another pink line. Unfortunately this line is close to the center of the display :(

lenn

iMac Core Duo 1.83/2gig   Mac OS X (10.5.5)   PB 12"/768ram, iPod Touch, Airport Extreme N  
lenn5


Posts: 2,799
Registered: Jan 11, 2006
Re: vertical lines - there for sure
Posted: Oct 4, 2008 6:32 PM   in response to: edis

Just got vertical line #7. They seem to be appearing faster now....

lenn

iMac Core Duo 1.83/2gig   Mac OS X (10.5.5)   PB 12"/768ram, iPod Touch, Airport Extreme N  
Diazruanova

Posts: 124
From: Central Mexico
Registered: Sep 14, 2006
Re: vertical lines - there for sure
Posted: Oct 4, 2008 7:22 PM   in response to: lenn5

lenn5 wrote:
Just got vertical line #7. They seem to be appearing faster now....

lenn

Do not worry about counting any more Lenn5, in no time you will be having hundreds of lines and your monitor will be totally useless, so, I suggest you save money to buy a brand new monitor which is less expensive than paying for a repair at Apple´s or even better, buy a PC with Windows, you will not have certainly this kind of issues.

17" iMac Intel Core 2 Duo, 2 Ghz, 3.0GB RAM   Mac OS X (10.4.11)    
lenn5


Posts: 2,799
Registered: Jan 11, 2006
Re: vertical lines - there for sure
Posted: Oct 4, 2008 7:27 PM   in response to: Diazruanova

Not too worry. I can't count much higher than 7 anyways ;-)

I'm saving my pennies for a Mac notebook computer. This time I'll be sure to get Applecare with it.

lenn

iMac Core Duo 1.83/2gig   Mac OS X (10.5.5)   PB 12"/768ram, iPod Touch, Airport Extreme N