Topic : iPhone Mail App showing "negative" number

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            Replies : 5 - Pages : 1 - Last Post : May 15, 2009 5:38 AM by: Robert-KU
cytokine

Posts: 3
From: Canada
Registered: May 10, 2009
iPhone Mail App showing "negative" number
Posted: May 9, 2009 11:49 PM
 

Hey guys, for some reason my mail app on my iphone is showing a "negative 1" even though there is no mail. I deleted the account, re-entered all the information and it is still there. Also, when a new mail arrives it goes back to 0 (or no notification), once I delete that it goes back to -1. What's wrong? I have no clue what to do! Any help would be appreciated! Thanks

MacBook   Mac OS X (10.5.6)   iphone  
Robert-KU

Posts: 3
From: Netherlands
Registered: May 14, 2009
Re: iPhone Mail App showing "negative" number
Posted: May 14, 2009 6:17 AM   in response to: cytokine
 

Same problem here.

I have three accounts on my iPhone. 1 GMail, 1 IMAP and 1 MS Exchange. After I disabled the GMail account the IMAP account showed a negative new-emails badge. ( image: http://img19.imageshack.us/img19/3136/img0001boy.png )

I tried deleting the account and recreating it on the iPhone, but it didn't help. Also tried to re-enable the GMail account, also didn't help.

After I disabled the GMail account I watched some TED seminars using the TED application, which during one of these video's completely locked up the iPhone. I force-shut down the iPhone, started it back up again (took longer than normal). After the reboot the iPhone was showing erratic behavior (contacts would quit when pushing certain buttons, etc).

A few reboots later the erratic behaviour was gone, but I instead was left with the -2 email badge.

Hopefully this elaborate description of the events that took place will help someone locate the problem.

  • Robert


iMac   Mac OS X (10.5.7)    
paulcb


Posts: 3,071
From: Texas
Registered: Oct 15, 2008
Re: iPhone Mail App showing "negative" number
Posted: May 14, 2009 7:14 AM   in response to: cytokine
 

Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

HP DV7 Laptop   Windows Vista   iPhone 3G 8GB  
Robert-KU

Posts: 3
From: Netherlands
Registered: May 14, 2009
Re: iPhone Mail App showing "negative" number
Posted: May 14, 2009 7:18 AM   in response to: paulcb
 

Didn't help :(

iMac   Mac OS X (10.5.7)    
paulcb


Posts: 3,071
From: Texas
Registered: Oct 15, 2008
Re: iPhone Mail App showing "negative" number
Posted: May 14, 2009 7:29 AM   in response to: Robert-KU
 

The next troubleshooting step is to restore. See p. 141 of the manual... http://manuals.info.apple.com/en_US/iPhone_User_Guide.pdf

HP DV7 Laptop   Windows Vista   iPhone 3G 8GB  
Robert-KU

Posts: 3
From: Netherlands
Registered: May 14, 2009
Re: iPhone Mail App showing "negative" number
Posted: May 15, 2009 5:38 AM   in response to: paulcb
 

That did the trick! Thanks!

I was afraid it would be a lot of work to restore the iPhone, but it was no hassle at al :)

iMac   Mac OS X (10.5.7)