|
Replies
:
12
-
Pages
:
1
-
Last Post
:
Feb 5, 2008 12:15 PM
by: mac dave
|
|
|
Posts:
11
Registered:
Mar 16, 2007
|
|
|
|
Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 19, 2007 6:45 PM
|
|
|
Hello all-
I am having an issue ARD'ing into Mac OS X Server 10.4.9 across the internet or on my local home office LAN.
Everything works brilliantly until I attempt to Fast User Switch or logout the current user. At this point, I lose connection to the server. The problem is, however, ARD does not think I have lost the connection and keeps me in a state of limbo where I cannot control or observe.
My only recourse has been to reboot the server machine. Since it's headless, this has sometimes required a (gasp) forced shutdown when the ARD reboot command is unsuccessful.
I could have sworn I have done this in the past and was impressed how ARD handled a logout/FUS by saying "attempting to re-connect" and then actually bringing back the display.
Has something changed? Please advise.
Thanks!
Eric
MacBook Pro 2.33 Glossy 15"
Mac OS X (10.4.9)
|
|
Posts:
11
Registered:
Mar 16, 2007
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 19, 2007 8:21 PM
in response to: digitalreality
|
|
|
Any thoughts? Sorry for the bump...
MacBook Pro 2.33 Glossy 15"
Mac OS X (10.4.8)
|
|
Posts:
83
Registered:
Nov 5, 2005
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 19, 2007 9:06 PM
in response to: digitalreality
|
|
|
Is ARD up to date on both the admin and the client (3.1)?
And, can you quit ARD and open it up again and then connect? If not, then it is something wrong on the client side (I presume..)
Xserve G4
Mac OS X (10.4.9)
Remeber To Give "Helpful" + "Sovled"
|
|
Posts:
11
Registered:
Mar 16, 2007
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 19, 2007 10:01 PM
in response to: Doran Smestad
|
|
|
Hi Doran-
Thanks for the suggestions. ARD is completely up to date on both. Quitting and reopening ARD does not help, unfortunately. In addition, I have tried this on a network here and a completely separate client system over the internet.
Any other thoughts? -should- I be able to log out / Fast User Switch and expect the connection to hold, or am I trying to do something out of spec? Thanks....
MacBook Pro 2.33 Glossy 15"
Mac OS X (10.4.8)
|
|
Posts:
83
Registered:
Nov 5, 2005
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 20, 2007 5:39 AM
in response to: digitalreality
|
|
Helpful
|
|
|
Well like you mentioned above, you should be able to logout a user and then ARD will automatically reconnect.
How are you logging out, are you using the ARD feature "Log Out Current User"? or are you controlling the computer then clicking logout from the Apple menu?
Maybe you should try reinstalling the Admin program and it still doesn't work try reinstalling the client program using Apple's instructions (below).
http://docs.info.apple.com/article.html?artnum=108021
Xserve G4
Mac OS X (10.4.9)
Remeber To Give "Helpful" + "Sovled"
|
|
Posts:
11
Registered:
Mar 16, 2007
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 20, 2007 5:43 PM
in response to: Doran Smestad
|
|
|
Hi Doran -
Good point, I am not using the ARD "Log Out" feature. I am fast user switching on the remote client machine or logging out on the remote client machine natively.
Thanks for the link to the client reinstall - I will try that since I have tried the Admin program on two computers to no avail.
MacBook Pro 2.33 Glossy 15"
Mac OS X (10.4.8)
|
|
Posts:
1,023
From:
Bay Area, CA
Registered:
Apr 2, 2003
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 21, 2007 10:24 AM
in response to: digitalreality
|
|
|
Helpful
|
|
|
Any other thoughts? -should- I be able to log out / Fast User Switch and expect the connection to hold, or am I trying to do something out of spec?
Fast User Switch will kill the ARD connection. The agent (and all supporting processes such as the VNC server) must be stopped in the current users session, and restarted in the new users session.
Dual 2.5GHz Power Mac G5
Mac OS X (10.4.9)
|
|
Posts:
11
Registered:
Mar 16, 2007
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 21, 2007 11:24 AM
in response to: Brian Nesse
|
|
|
Thanks very much Brian - this is great to know.
Using the ARD "Send UNIX Command" option, do you happen to know which commands I would enter to figure out the process IDs, etc and then kill them, and then restart them?
All the best-
Eric
MacBook Pro 2.33 Glossy 15"
Mac OS X (10.4.8)
|
|
Posts:
29,217
From:
Warehouse 13
Registered:
Jul 31, 2000
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 21, 2007 12:28 PM
in response to: digitalreality
|
|
Solved
|
|
|
To the best of my knowledge, you can't kill and restart the ARD processes using ARD (well, you might be able to kill the, but you can't restart them). That would be akin to putting away a ladder you're still standing on. To shut down or restart the ARD processes remotely, you'd have to connect to the system via SSH (Remote login) and use the kickstart command.
Mac Pro 2.66Ghz 2GB
Mac OS X (10.4.9)
|
|
Posts:
17
Registered:
Sep 14, 2006
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Jun 22, 2007 1:59 PM
in response to: Dave Sawyer
|
|
|
Hello,
I have also been having this problem but none of the above appears to be able to fix it. Any suggestions?
Phillip
PowerBook G4, Mac Mini G4
Mac OS X (10.4.7)
|
|
Posts:
5
Registered:
May 28, 2006
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Sep 18, 2007 6:37 PM
in response to: LilyBlossomTV
|
|
|
I've had the exact same issue. Using kickstart to stop and start ARD doesn't help. The ARD monitoring application thinks ARD is active, and it seems to log in. However, it generates a phantom window that can become active (the ARD machine list becomes inactive), but there's no actual window there. I've only succeeded in recovering by rebooting the remote machine from the command line.
If I log one user out and then log another in, everything works fine...ARD dies but then restarts normally.
This setup (ARD and fast user switching to another user) works for me on other machines. Some details of this machine that I haven't tried on others, maybe you'll see something in common.
OS X Server 10.4.10 is the remote machine
OS X Client 10.4.10 is the monitoring machine
Intel XServe DP 3.0 is the remote machine
Remote machine is running VMWare Fusion, though the VM doesn't need to be active for this to occur
Remote machine set to auto log in a user that does not have ARD login rights
I connect via ARD as a privileged user and the Fast Switch and it fails
Logging out works, but once logged in as another user a Fast Switch fails too
Thanks for any ideas.
MacBook
Mac OS X (10.4.10)
|
|
Posts:
43
Registered:
Apr 26, 2007
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Dec 3, 2007 1:33 AM
in response to: wadc
|
|
|
Pitty, that there aren't any updates regarding this matter.
Our 10.5.1 OS X server with VMware Fusion and Fast User Switching enabled, experiences identical behaviour.
Intel 2.0
Mac OS X (10.5.1)
|
|
Posts:
19
Registered:
Apr 28, 2006
|
|
|
|
Re: Apple Remote Desktop losing connection on Fast User Switch / Logout
Posted:
Feb 5, 2008 12:15 PM
in response to: wadc
|
|
|
This is exactly the issue I am having as well. I need one user to be running for VM purposes, but need to switch to the other user.
xeon xserve
Mac OS X (10.5.1)
|
|
|
