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Last Post
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Sep 7, 2007 11:29 PM
by: MacTexas
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Posts:
82
Registered:
Jun 17, 2007
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This is what Apple did for me!
Posted:
Sep 5, 2007 5:28 PM
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Bought my 4G iPhone on July 1st. Totally happy with phone and I have no problems with it. I am not happy about the price drop at all. I have been an Apple customer since 1987! I called Tech Support at 1-800-My-Apple and the tech guy liked my story and transferred me to customer relations. One hour later, I was finally talking to a human--I told them my story and that I was upset. They checked my purchase history and my story checked out. I told them I didn't want cash but maybe store credit. I told them I was getting ready to purchase a new iMac wthen Leopard came out and also looking to buy an Airport Extreme Base unit. But now I was going to wait a while and wait for the prices to drop by 33%. He laughed but he totally understood!! He said since it had been longer than 14 days and I bought it at an Apple store--I was out of luck! But--he said since I was a loyal customer, he would ship me a new Airport Extreme Base Unit for free!!! They cost $179 retail, so I took the deal and I am pleased with it!! When dealing with customer service---be firm but polite!!! Don't expect cash refund but maybe you can negotiate something else you might need!!
iMac 2G Intel 2 Duo
Mac OS X (10.4.10)
Apple Loyal Since 1987
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Posts:
82
Registered:
Jun 17, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 5:53 PM
in response to: MacTexas
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Bump--Just want more people to see my story 
iMac 2G Intel 2 Duo
Mac OS X (10.4.9)
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Posts:
6
From:
Austin, TX
Registered:
Sep 5, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:21 PM
in response to: MacTexas
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Congrats to you! I tried, but the woman said she was unable to do anything, but that I should post on the boards. So, here I am. I hope someone out there can put a little bug in Mr. Job's ear. I hope others have a similar experience as you did!
Black Macbook
Mac OS X (10.4.1)
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Posts:
133
From:
Newport Beach
Registered:
Jun 18, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:23 PM
in response to: starlight1384
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Well then for the record, $180 in Apple Store credit would suffice for me just fine.
iMac
Mac OS X (10.4.9)
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Posts:
34
From:
Austin, Texas
Registered:
Jun 27, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:36 PM
in response to: Dawgfanclark
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Well then for the record, $180 in Apple Store credit would suffice for me just fine.
As it would for me as well but I gotta say, I am still **** pleased with my iPhone...even at the $650.00 price range... (That's including tax...) Sure the price drop was a bit extreme but DVD players, HiDef TVs and other "popular" electronics all dropped in price, it's the name of the game and the iPhone is no exception. I'm just glad to have one and look forward to the upgrades and hope to get more great use out of my iPhone.
iMac G5, MacBook
Mac OS X (10.4.10)
iPhone, iPod shuffle 2nd Gen, iPod Classic and iPod 1st Gen
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Posts:
169
From:
Stuck in a library somewhere, reading dead people
Registered:
Jun 2, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:37 PM
in response to: MacTexas
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Post a picture of the box with the Airport Extreme in it and we'll believe you.
PS The bump wasn't too obvious.
Mac Mini, 1.8GHz | Macbook, 2Ghz
Mac OS X (10.4.10)
The best thing Windows Vista ever did? Made me buy a Mac.
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Posts:
183
Registered:
Oct 23, 2004
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:41 PM
in response to: TX Ciclista
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Why does he have to post a pic ? Get over it .... they guy was probably very polite, diplomatic ...
Read his post again and you may learn something, kid.
G5 Quad 2.0: 4GB Ram - MacBook Pro 2ghz: 2GB RAM - MacMini 1.66 - iPhone
Mac OS X (10.4.10)
Final Cut Studio : Logic Pro : Adobe CS3
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Posts:
169
From:
Stuck in a library somewhere, reading dead people
Registered:
Jun 2, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:44 PM
in response to: SWL
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Read his post again and you may learn something, kid.
Good one. Throwing in "kid" really drives your point home. I'm so ashamed. I'll be sure to go tell my son not to ever doubt someone again.
Mac Mini, 1.8GHz | Macbook, 2Ghz
Mac OS X (10.4.10)
The best thing Windows Vista ever did? Made me buy a Mac.
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Posts:
82
Registered:
Jun 17, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:53 PM
in response to: TX Ciclista
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Mine is a true story! Found out about the price drop this afternoon and when I got home I called. Took about 1 hour and 15 minutes all told. My reps name was Matt and I have my case number. Told processing time would be about 24-48 hours and shipping another 24. Should have it by weekend or Monday. I will post when I get it. I knew what I was after before I ever called! I planted the idea with the rep early on in the conversation. I gave him an option and he took it! I still love my iPhone and have no plans on getting rid of it and I have zero problems!
Message was edited by: MacTexas
iMac 2G Intel 2 Duo
Mac OS X (10.4.9)
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Posts:
169
From:
Stuck in a library somewhere, reading dead people
Registered:
Jun 2, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 6:58 PM
in response to: MacTexas
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I certainly hope it comes in the mail. I'm usually suspicious until I have the item (or credit or whatever) in hand. I've worked customer service before and know what really happens. Then again, Apple CS does seem to care... a little.
Mac Mini, 1.8GHz | Macbook, 2Ghz
Mac OS X (10.4.10)
The best thing Windows Vista ever did? Made me buy a Mac.
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Posts:
82
Registered:
Jun 17, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 7:52 PM
in response to: TX Ciclista
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I will keep everyone posted on the end result!!
iMac 2G Intel 2 Duo
Mac OS X (10.4.9)
Apple Loyal Since 1987
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Posts:
128
Registered:
Sep 5, 2007
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 7:54 PM
in response to: MacTexas
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I want to see results in pics not a story...
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Posts:
420
From:
Columbus, OH
Registered:
Jan 2, 2005
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Re: This is what Apple did for me!
Posted:
Sep 5, 2007 7:56 PM
in response to: MacTexas
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If I could raise a 'BS' flag, I'd do it.
24" iMac Core2Duo
Mac OS X (10.4.10)
My iPhone is worth $400 but I paid $600.
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Posts:
82
Registered:
Jun 17, 2007
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Re: This is what Apple did for me!
Posted:
Sep 7, 2007 8:35 PM
in response to: skullz99
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update time
I received my new Airport Extreme today! I am pumped! I am now wireless & using my totally up-to-date 4G iPhone to type this. No BS here!! Apple Rocks!!!
Message was edited by: MacTexas
iMac 2G Intel 2 Duo, 4G iPhone
Mac OS X (10.4.10)
Apple loyal since 1987
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Posts:
199
From:
Vail Co
Registered:
Mar 10, 2005
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Re: This is what Apple did for me!
Posted:
Sep 7, 2007 8:49 PM
in response to: MacTexas
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I just talked to GOD and asked him to send send lighting bolts to Mr. SJ's *** for getting me hooked on apple and selling me over priced crap..... GOD just IMd me! he is on the job. He got the 8G ipod for $600 and was ****** about the price drop. I guess there is no tax in heaven>
ps I dont belive you
iBookG4/Macmini/MacPro/iPod x4/HPtower x2/Dell(Lin)tower/IBMlaptop x2/iPhone$500
Mac OS X (10.4.9)
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