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Last Post
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Jan 30, 2008 1:10 PM
by: sabare2
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Posts:
67
Registered:
Jun 6, 2007
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The latest update killed my laptops
Posted:
Nov 17, 2007 3:50 PM
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I’ve got a 1.42GHz 14” iBook and a 2.2GHz MacBook both are having the same issue. I installed updates last night and now neither computer will boot. They are stuck on that gray screen with the Apple logo and the pinwheel thing. Can’t get either one to start up in safe mode either. As an added bonus my nephew put the 1st install disk in my MacBook thinking he could reinstall the OS. That didn’t work and now we can’t get the disk back out. I’m running the latest version of Tiger on both systems. Any help would be appreciated.
14" iBook G4, 12" iBook G3, MacBook
Mac OS X (10.4.5)
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Posts:
1
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 4:03 PM
in response to: ZoesDad
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I'm having the same problem- been stuck in the same grey startup screen all day, a result of the latest update. Restarting does nothing, just brings me back to the same screen. HELP!
As for the stuck disk- power down the computer, then restart it while holding down the trackpad button. I had to do this earlier today.
MacBook
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Posts:
67
Registered:
Jun 6, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 4:11 PM
in response to: jc1234
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Thanks. That got the disk out! Now if someone could help us with the other problem...
14" iBook G4, 12" iBook G3, MacBook
Mac OS X (10.4.5)
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Posts:
2
From:
NY
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 5:12 PM
in response to: ZoesDad
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Same thing happend to me has anyone figured this out. ive been on hold for 20 min with my applecare! i really need my computer back not to mention is brand new
MacBook
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Posts:
67
Registered:
Jun 6, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 5:31 PM
in response to: fashionchic44
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Maybe we’re asking in the wrong forum. I just posted this question in the Tiger OS forum, hopefully someone can helps us there.
14" iBook G4, 12" iBook G3, MacBook
Mac OS X (10.4.5)
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Posts:
35
From:
Virginia
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 5:45 PM
in response to: ZoesDad
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I am having the same problem. I am on the phone with Applecare as I type this ( on my dell ). We have already inserted disk one of OSx and checked the disk for needed repairs ( it was fine ) and repaired permissions and tried to reboot the machine from the hard drive: NO LUCK. Still have the gray screen with the apple and the twirly-gig.... I think I am now being elevated to the next level of tech support. Stay tuned.
Macbook
Mac OS X (10.4.10)
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Posts:
2
Registered:
Aug 28, 2005
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 5:52 PM
in response to: ZoesDad
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Same thing for me. I updated my macbook yesterday morning and then when I tried to restart it... kaplow...nothing. What is going on? I have never heard of this kind of thing happening before, especially on an update.
I got school work I need to get done. This better be an extra special update for this much hassle. I think I'm going to try Apple Care and hopefully they can do something.
MacBook 13" 2.0 GHz
Mac OS X (10.4.10)
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Posts:
35
From:
Virginia
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 6:01 PM
in response to: Ambw
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now doing an archive and install
Macbook
Mac OS X (10.4.10)
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Posts:
35
From:
Virginia
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 6:23 PM
in response to: Tammy Kasdorf
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I have looked through the forums a little more...there are 3 threads at least running on this topic and Archive and Install seems to be the solution.
Macbook
Mac OS X (10.4.10)
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Posts:
2
From:
NY
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 6:28 PM
in response to: Ambw
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How do i do an archive and install?
has anyone got their computer back up?
i was on the phone applecare for over an hour just hung up i guess ill head to my store in the morning.
MacBook
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Posts:
35
From:
Virginia
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 6:32 PM
in response to: fashionchic44
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find your discs
turn our machine on
insert disc one
turn your machine off
turn our machine back on and as soon as you press the power button hold the "C" key down and keep holding it until the installation software boots up off of the disk. Follow the instructions to install but make sure you ARCHIVE and install. Look on the apple help forums for articles with instructions. Good luck.
Macbook
Mac OS X (10.4.10)
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Posts:
35
From:
Virginia
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 6:33 PM
in response to: Ambw
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PS - (I now realize) this process take several hours so if it is late, you might want to try this in the am.
Macbook
Mac OS X (10.4.10)
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Posts:
16
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 6:34 PM
in response to: fashionchic44
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I have the same issues as all the people here.
Check the lastest forums,some have some solutions,none for me.
It seems many people suffer of the same "update"
We are all worried about.Hope a soon solution for all.
Keep me in touch please.
Mac Book Black
Mac OS X (10.4.11)
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Posts:
67
Registered:
Jun 6, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 7:05 PM
in response to: Tinnn
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Check the Tiger OS forum. That seems to be the place for this discussion. You might find help there - I've got one back up and running anyway.
14" iBook G4, 12" iBook G3, MacBook
Mac OS X (10.4.5)
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Posts:
16
Registered:
Nov 17, 2007
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Re: The latest update killed my laptops
Posted:
Nov 17, 2007 7:07 PM
in response to: Ambw
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Tried that
But when im pressing c with the disc 1 on the computer ejects it going back to grey screen,apple logo and interminable loading circle 
Mac Book Black
Mac OS X (10.4.11)
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