Topic : Missing character palette: true easy solution.

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Giorgio Piras

Posts: 14
From: Cagliari, Sardinia, Italy.
Registered: Jan 21, 2005
Missing character palette: true easy solution.
Posted: Nov 23, 2007 10:51 AM
 

For some unknown reason the international data caches can get corrupted and prevent character palette and keyboard viewer to appear in the input tab of the international preference pane. This also prevent from working the special characters item in the edit menu of many applications, including the Finder, Safari and Text Edit.

If this happened to you, go to System/Library/Caches folder and trash the following files (don't worry, they will be re-created when you restart your Mac):
com.apple.IntlDataCache.le
com.apple.IntlDataCache.le.kbdx
com.apple.IntlDataCache.le.sbdl
com.apple.IntlDataCache.le.tecx

As you are attempting to cancel files from System folder, you will be asked for an administrator ID and password.

If you don't have an administrator ID and password, ask the system manager in your office.

After you insert an administrator ID and password, the files will be trashed.

Restart your Mac.

Open System Prefererences (in the apple menu, or inside the main Applications folder), open the International pane, and click the input menu. You will find again the character palette and keyboard viewer items with their chechboxes.
Click the two checkboxes. Be sure to click also at the bottom of the pane the checkbox labeled show the keyboard menu in the menu bar.

Exit system preferences.

In the right side of the menu bar you will find a menulet with your nation's flag. Click the flag and you will find both character palette and keyboard viewer.
Also, the special characters item in the edit menu of the applications that have this item will work as expected, and will open the characters palette.

MacBook "Santa Rosa" white 2.2 Ghz 4GB RAM HD 160 GB   Mac OS X (10.5.1)   Also six Mac Mini's G4 1.5 Ghz in my law office.  
The MacGuy

Posts: 2
From: South Carolina Coast, USA
Registered: Nov 23, 2007
Re: Missing character palette: true easy solution.
Posted: Nov 23, 2007 6:16 PM   in response to: Giorgio Piras
 

Bravissimo paisano! That worked great! Thanks for your solution as it really saved a sale for me in my store, and made me look like a hero.
Can't be bad.
Mahalo and Aloha,
Brian Parnell

The MacGuy
themacguysite.com

several   Mac OS X (10.5.1)   nope. That's all.  
Donna Sanclemente

Posts: 13
Registered: Jun 29, 2005
Re: Missing character palette: true easy solution.
Posted: Nov 23, 2007 8:05 PM   in response to: Giorgio Piras
 

Tante grazie, Giorgio. This is great (and extremely articulate and thorough!). Hopefully we'll find out why they're becoming corrupted. Ironically I can't reproduce the problem on two of my PPC Macs. I've just had reports of problems on two Intel Macs. Ciao!

     
Pommette

Posts: 2
From: San Diego
Registered: Nov 3, 2007
Re: Missing character palette: true easy solution.
Posted: Nov 24, 2007 12:40 AM   in response to: Giorgio Piras
 

Caro Giorgio,

Mille Grazie! I called Apple Tech Support today regarding this issue, and I was told that the only solution was to reintall Leopard, and everything else... I was so discouraged! And browsing to see if I could try something else, I found your post! It is clear, simple, and best of all, it works! You saved me a day of work! Sono riconoscentissima!

MacBook, iMac G4   Mac OS X (10.5)    
CapnCrunch

Posts: 2
From: Canada
Registered: Nov 24, 2007
Re: Missing character palette: true easy solution.
Posted: Nov 26, 2007 11:30 PM   in response to: Giorgio Piras
 

Thanks... This helped!

MacBook   Mac OS X (10.5.1)    
Rienk Doetjes

Posts: 7
Registered: Oct 13, 2005
Re: Missing character palette: true easy solution.
Posted: Nov 28, 2007 8:43 AM   in response to: Giorgio Piras
 

No, does not solve anything, unfortunately. I do not want to reinstall anything, especially since my external HD needs to be shipped back to Iomega, so I do not have a backup available.

MacBook 2.2Ghz, 4GB   Mac OS X (10.5.1)    
Giorgio Piras

Posts: 14
From: Cagliari, Sardinia, Italy.
Registered: Jan 21, 2005
Re: Missing character palette: true easy solution.
Posted: Nov 28, 2007 9:16 AM   in response to: Rienk Doetjes
 

Rienk Doetjes wrote:
No, does not solve anything, unfortunately. I do not want to reinstall anything, especially since my external HD needs to be shipped back to Iomega, so I do not have a backup available.

Have you tried step by step my suggested solution? It doesn't harm your System folder in any way.

Caches are files managed by system to track some personal settings. When you delete a cache file, the Mac restarts without any problem, and when your log in the system re-creates a new fresh cache file to track your personal settings (in this case the settings of the international preferrences pane).

I have executed my solution in my MacBook, which does not have a backup disk at all.

MacBook "Santa Rosa" white 2.2 Ghz 4GB RAM HD 160 GB   Mac OS X (10.5.1)   Also six Mac Mini's G4 1.5 Ghz in my law office.  
paqmat

Posts: 1
From: Montreal
Registered: Dec 4, 2007
Re: Missing character palette: true easy solution.
Posted: Dec 4, 2007 7:25 AM   in response to: Giorgio Piras
 

Wow,

This worked fine for me. I am using 10.5 and I could not even open the special characters palette. Followed the instructions, and now it works. Thanks a lot.

MacBook   Mac OS X (10.5.1)    
Jennifer Hearing

Posts: 8
From: Ohio
Registered: Oct 23, 2007
Re: Keyboard Viewer problems?
Posted: Dec 5, 2007 2:58 PM   in response to: Giorgio Piras
 

Will this work for Keyboard Viewer as well?

I am trying to pull in a multi-language Word document into InDesign.
The foreign words pull in from Word and Text Edit with pink boxes.
I also tried typing in the characters myself. I went to International and checked the language on (Russian), then went to the flag in the top bar and chose Russian. I opened the keyboard viewer and chose Times New Roman as the font I wanted. The keyboard viewer shows the characters I want in Russian, but when I actually start typing I get pink boxes. The only font I can get to work is Times, but I can't use True Type for this project.

Why do the characters appear in Keyboard viewer but I only get pink boxes?
Is this an InDesign or Mac thing, or the 2 interacting? Or is it some font issue?

G5   Mac OS X (10.4.10)   CS2  
Tom Gewecke


Posts: 21,104
From: Flagstaff, AZ
Registered: Oct 7, 2000
Re: Keyboard Viewer problems?
Posted: Dec 5, 2007 4:04 PM   in response to: Jennifer Hearing
 

Are you using an old non-Unicode version of InDesign? Can you use OpenType fonts? If you are stuck with Type 1 postscript, I don't think these are Unicode and you will have to somehow get your text into a legacy encoding.

You might want to ask in the InDesign forum giving more details on exactly what version of the app and what fonts you have to use which have cyrillic in them.

http://www.adobe.com/support/forums/

iMac Intel/2C2D, eMac G4/700 10.5, 10.4, 10.3, 9.2   Mac OS X (10.5)    
Jennifer Hearing

Posts: 8
From: Ohio
Registered: Oct 23, 2007
Re: Keyboard Viewer problems?
Posted: Dec 5, 2007 4:47 PM   in response to: Tom Gewecke
 

I'm using CS2 - InDesign 4.0.4

Open Type fonts appear in the font list but when I check my PDFs some of the Open Type fonts are listed as True Type and the postscript fonts are Type 1. I tried the InDesign forum a couple days ago with no response. I'll try a different forum.

Thanks

G5   Mac OS X (10.4.10)    
Tom Gewecke


Posts: 21,104
From: Flagstaff, AZ
Registered: Oct 7, 2000
Re: Keyboard Viewer problems?
Posted: Dec 5, 2007 5:14 PM   in response to: Jennifer Hearing
 

I'm using CS2 - InDesign 4.0.4

That should be OK for Unicode.

Are you copy/pasting from your source?

If you set the font in InDesign to Minion Pro opentype, Russian should certainly work. Any other languages required?

iMac Intel/2C2D, eMac G4/700 10.5, 10.4, 10.3, 9.2   Mac OS X (10.5)    
Jennifer Hearing

Posts: 8
From: Ohio
Registered: Oct 23, 2007
Re: Keyboard Viewer problems?
Posted: Dec 5, 2007 5:46 PM   in response to: Tom Gewecke
 

Yes, thank you! Minion Pro works well.

I've tried copying/pasting with no sucessful results. I was always taught to place the text and started with that. I tried saving to and copying to Text Edit then placing and pasting from Text Edit to InDesign.

These are the languages I'll be typesetting in. I've done some typsetting in Greek & Hebrew, but none of these, so I'm treading new waters here.

**Language (Client's chosen font in Word) My font/problem :-)**
1. Russian (TNR) I'll use Minion Pro

2. Haitan Creole (TNR) I've used TNR

3. Chinese Trad (PMingLiU) InDesign lists this as Open Type in my font list, but when I check my PDF properties "fonts" it's listed as a True Type. Haven't figured that one out either. I'll try another font tagged as Open Type.

4. Chinese Simp (SimSun) Same problem.

5. Korean (Batang) Same problem.

6. Bengali (RinkiyMJ) Trying to get the Open Type version but link of the company who developed it doesn't work, so I e-mailed them . . . waiting to hear.

7. Urdu (Nafees Web Naskh) Haven't gotten to this one yet.

8. Arabic (TNR) Haven't gotten to this yet. Tried placing in InDesign to test run and works as long as I use Times.

Any recommendations/suggestions welcome. I'm thinking it has more to do with my font choices than the Input Menu now that you've helped me figure out the Russian issue.

Thanks again!

G5   Mac OS X (10.4.10)    
Tom Gewecke


Posts: 21,104
From: Flagstaff, AZ
Registered: Oct 7, 2000
Re: Keyboard Viewer problems?
Posted: Dec 5, 2007 7:29 PM   in response to: Jennifer Hearing
 

3. Chinese Trad (PMingLiU) >
4. Chinese Simp (SimSun)
5. Korean (Batang)

These are all normal MS .ttc (TrueType Collection) fonts. Whether you will easily find OpenType substitutes I don't know.

6. Bengali (RinkiyMJ)

InDesign for Mac cannot do this script correctly, at least not in Unicode. I don't know if your text is Unicode or something else.

7. Urdu (Nafees Web Naskh)
8. Arabic (TNR)

The standard InDesign for Mac cannot do either of these correctly, at least not in Unicode. I don't know if your text is Unicode or something else. However there is a special ME version which will work:

http://www.fontworld.com/me/freedemo.html

Note that unless you actually know something about Bengali, Urdu, and Arabic, you may not be able to tell that the text is being displayed totally wrong.

iMac Intel/2C2D, eMac G4/700 10.5, 10.4, 10.3, 9.2   Mac OS X (10.5)    
ThierryfromFrance

Posts: 6
From: Paris, France
Registered: Dec 6, 2007
Re: Missing character palette: true easy solution.
Posted: Dec 6, 2007 10:36 PM   in response to: Giorgio Piras
 

High Giorgio, unfortnately, your solution does not work for me, although I followed your instructions accurately. I have a preinstalled version of Leopard 10.5 bought directly from Apple store (+ patch 10.5.1), on my new Macbok 2.2Ghz ; so I cannot come from a mistake in my oxn installation.
However, when I followed your procedure, I (temporarily) cancelled 2 of the 4 files listed (xxx.le and xxx.le.sbdl) but the 2 others did not exist in the cache file (xxx.le.kbdl and xxx.le.tecx). As well, when I restarted the mac, the 2 files temporarily cancelled have not been recreated !
Quite annoying, isn't it... Would you have a solution, for this kind of misfunction ?

macbook 2.2GHZ   Mac OS X (10.5.1)