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Topic
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Bought January upgrade, but iTunes won´t download/install it.
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"Helpful" answers available: 2
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Last Post
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Jan 17, 2008 10:57 AM
by: H4rM
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Posts:
4
From:
Germany
Registered:
Jan 16, 2008
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Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:12 AM
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Installed iTunes 7.6... ok
Installed 1.1.3 Update on my Touch... ok
Bought January Update for my Touch... error, no Download
Synced my Touch... nothing happens
iTunes sayed I should reset and resync my iPod Touch. Done, but did not helped.
Have you any ideas to solve my problem?
On my iTunes Account, I can see clearly, that I bought the Upgrade (EUR 17,99). How can I download the file?
intel® Core2Quad
Windows Vista
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Posts:
2
Registered:
Jan 16, 2008
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:30 AM
in response to: R4GE
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I have this exact same problem!
Also, it *****, because I've been charged, but have no new apps on my iPod
Anyone have a solution?
iPod Touch (1.1.3)
Windows XP
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Posts:
24
Registered:
May 20, 2006
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:31 AM
in response to: R4GE
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same issue here. Now do I not only feel jipped I had to shell out $20 for this but aggrivated i do not get what i pay for.
Quad G5
Mac OS X (10.5.1)
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Posts:
8
Registered:
May 12, 2005
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:33 AM
in response to: Brad2610a
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I'm pretty sure they have disabled the "buy" link for now, there must be problems with it downloading.
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Posts:
3
From:
USA
Registered:
Jan 15, 2008
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:33 AM
in response to: R4GE
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I had the same problem. I closed out iTunes, disconnected my touch, reopened iTunes, reconnected my touch, and then it worked. Good luck.
PC
Windows XP Pro
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Posts:
1
From:
New York City
Registered:
Jan 16, 2008
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:35 AM
in response to: Brad2610a
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I was so frustrated that I went through the process of trying to download twice more, only to realize that iTunes charged me for two more downloads. I expected to get home yesterday, download the firmware/iTunes upgrade/January update and mess with the new apps that evening, and yet here it is, the next morning, and I've got nothing to show for my 19.99 x 3 downloads + tax....
MacMini; iPod Touch
Mac OS X (10.5.1)
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Posts:
3,445
Registered:
Dec 23, 2004
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:39 AM
in response to: givinupthefight
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@ givinupthefight--Exactly.
@ matty--Go to your iTunes account page, click Report a Problem, and choose Duplicate Purchase.
Enjoy
Joe
15 pb 1.25ghz 2gb RAM 80gb; 20 iMac 2.0ghz 1.5gb; BlackBook 2gB; Touch
Mac OS X (10.5.1)
Newton in the closet. SE 30 in the Garage.
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Posts:
4
From:
Germany
Registered:
Jan 16, 2008
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 7:48 AM
in response to: R4GE
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Finally, I reached a German support via phone! boah
They know from this problem - btw sorry for my bad English!!
They´re working on a fix. It will be released a.s.a.p. No more infos. Most of the iPod Touch and (even more) iPhone users have big update problems, the supporter said.
@givinupthefight
I did exakt the same 4 or 5 times. But it doesn´t fix my problem. The upgrade was not downloaded!! It is NOT on my PC, and iTuns won´t download it again.
Windows Vista
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Posts:
15
From:
Amsterdam, Netherlands
Registered:
Dec 3, 2004
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 8:08 AM
in response to: R4GE
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The same problem here.
Reconnecting etc. did not work for me.
It won't even dowload.
Does nothing.
However: the creditcard WAS charged.
Thanks for nothing Apple. They had better come up with a solution because I feel very disappointed.
MacBook Pro 2.6 HD
Mac OS X (10.5)
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Posts:
1
From:
US
Registered:
Jan 16, 2008
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 9:24 AM
in response to: Madison @ Secre...
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I had the exact same problem with this new January upgrade.
I upgraded to the latest Itunes 7.6. Upgraded my firmware to 1.1.3 on my ipod touch. Paid the $19.99 to get the software. And they snyc. My personal music/video/picts sync'd up beautifully. BUT, no new apps....nothing. I downloaded again (big mistake.... you get charged every time). I think after the 5th download I'm up to $100 for this stupid thing. I am reporting to itunes the multiple charges and bug.
The best thing to do guys is report this in to Apple support and wait for them to fix it. They are usually better than this. They should fire the validation guys or put some heat on them. This is a black eye and they STILL HAVEN'T PLACED A NOTICE ON THEIR WEBSITE!! Restarting Itunes and my ipod touch have not worked.
Windows XP
Windows XP
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Posts:
1
Registered:
Aug 15, 2006
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 9:35 AM
in response to: Madison @ Secre...
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I also tried downloading installing the apps 3x's and was charged 3x's yesterday with no success. After that, I was able to contact the support group by email regarding this and received an email later last night stating my account would be credited back. I received credit for 2 of the attempts and now waiting patiently for my app that I was charged for.
HP
Windows XP Pro
iPod touch 16gb
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Posts:
83
From:
Herndon, VA
Registered:
Nov 3, 2005
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 9:36 AM
in response to: R4GE
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Same problem here. ... updated iTunes, bought the $20 January upgrade, then nothing. It shows up in my purchase history and I was charged the $20, but nothing else happened - I did the resync as the instructions outlined but nothing changed. I reported the problem last night but haven't heard from Apple yet.
PowerBook G4
Mac OS X (10.5)
iPod 60gb, iPhone 4gb
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Posts:
5
From:
Regina, SK
Registered:
Jan 16, 2008
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 9:37 AM
in response to: R4GE
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I think I got the download, as I can see it in my user library. It's a 12 kB file, but when I try to pull it over into my iPod in tunes, it doesn't work. It says that the file won't work on the selected iPod. I'm updated to firmware 1.1.3 and I have iTunes 7.6. I CAN'T purchase the file multiple times, as the application download page keeps telling me to upgrade and sync my iPod. I already did that...
1.9 GHz PowerPC G5
Mac OS X (10.4.11)
1.5 GB DDR2 SDRAM
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Posts:
5
From:
uk
Registered:
Sep 11, 2007
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 9:40 AM
in response to: Allegro2000_ca
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there is no download!
buy the upgrade just unlocks the apps!
once you have bought it just sync ur ipod with 1.1.3 then apps will appear!
Dell, Compaq
Windows Vista
windows xp sp2
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Posts:
83
From:
Herndon, VA
Registered:
Nov 3, 2005
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Re: Bought January upgrade, but iTunes won´t download/install it.
Posted:
Jan 16, 2008 9:45 AM
in response to: pgr3master
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But they don't appear. That's the problem. I paid $20 for the upgrade, synched my ipod, and it's exactly the same as before. No new apps.
PowerBook G4
Mac OS X (10.5)
iPod 60gb, iPhone 4gb
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