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Last Post
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Sep 11, 2008 5:54 PM
by: icebike
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Posts:
56
From:
Virginia Beach, VA
Registered:
Jul 11, 2008
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IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 17, 2008 11:43 AM
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So after 11 crashes where the iPhone wouldn't come back after bootup, I had enough. I took it to the Apple Store and they replaced it. Since then, it crashed 2 more times. Yet again, had enough, and decided to try some experimenting.
Using this method, I have had no more crashing issues. What's more, the iPhone ONLY tried to do a backup the first time, and doesn't even try (I don't have to press the X) when I sync now. IF you are suffering from the endless apple logo crash, TRY THIS:
1. Unplug your iPhone. If you're stuck at the logo, press the power/lock and home buttons at the same time. Hold them until the phone shuts off
2. Hold down the home button and plug in the sync cable while holding. Do not let go of the home button until the screen shows up with a cable connecting to iTunes on the phone
3. Press the button to recover your phone. Wait for the Recovery to finish and the phone to reset
4. Go into EDIT > PREFERENCES > SYNCING on iTunes. Delete all old backups that you feel comfortable deleting (I got rid of all of them). Also (*VERY IMPORTANT*), click the checkbox next to "Disable automatic syncing for all iPhones and iPods".
5. Select the radio button to set your iPhone up as a new iPhone. Wait for activation.
6. Click to sync whatever you want on the Info, Ringtones, Photos, Podcasts, Music, and Movies tabs. MAKE SURE YOU SELECT NOT TO SYNC APPS.
7. Perform a sync, then eject the phone
8. Set up any config you want (email accounts, settings, ringtones, etc)
9. Plug the phone in and press the sync button (it will not autosync). When you do, it will sync and take a backup. This backup takes about 3 seconds.
10. Go to the Apps tab and select to sync ONLY clicked apps. Unclick all apps.
11. Add your apps one at a time, like so: click the checkbox next to one app, press sync (takes a small amount of time per app). Once the app is done installing per iTunes, look at your iPhone. You'll notice the little spinning internet indicator at the top left is still spinning. Wait until it is done!
12. Repeat step 11 until finished. Click the checkbox, press sync, wait, ONE APP AT A TIME. iTunes will not try to backup every time.
When you're done, eject your iPhone, move things around, do all your logins you have to redo since it crashed, etc. If you want to, plug the iPhone back in. It will not auto-sync since you turned that off. You can click on another app, click sync, and it syncs the new app WITHOUT a backup!
WHAT TO DO IF THERE IS A PROBLEM SYNCING AN APP
If you try to sync an app (one at a time), and during the sync someone calls you or you get an error in iTunes saying the app had a problem, go to your Apps tab, UNCHECK the app you were just trying to sync, and press sync again. Allow it to de-install fully, then click the box and press sync again to try one more time.
WHAT TO DO IF YOUR PHONE STARTS TO LAG
I don't know if this is a good idea or if it is approved, but when I open a bunch of different programs, my phone starts to get slower and slower. I also notice that when you go into a program you've already opened, it's usually quicker than the previous time. So I'm not sure if this is like OSX, where closing an app doesn't free it up, only by right click closing does it truly close. So here's what I do:
Go into an app you've already exited. Instead of exiting again, hold down the Home button for about 6 seconds until the app disappears. That seems to cause it to truly close, and the phone will work faster on other things. Now as a disclaimer, you MIGHT be crashing the app...I don't know. But it seems to help.
iPhone 3G
Other OS
iPhone 3G
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Posts:
56
From:
Virginia Beach, VA
Registered:
Jul 11, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 17, 2008 12:34 PM
in response to: stevek42
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5 more apps that always crashed me before synced, still no annoying backup every sync. =D
iPhone 3G
Windows Vista
iPhone
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Posts:
164
From:
Tokyo, Japan
Registered:
Oct 27, 2007
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 19, 2008 8:51 AM
in response to: stevek42
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Well, I had high hopes that following this tutorial would do the trick. Instead, I'm now beginning my eighteenth restore. That's right - number 18.
This is really quite absurd. I am so frustrated right now, I ... whatever. I'm beyond livid.
24" 2.8GHz iMac (4GB RAM, 750GB HDD)
Mac OS X (10.5.4)
iPhone 3G (white)
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Posts:
164
From:
Tokyo, Japan
Registered:
Oct 27, 2007
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 19, 2008 3:20 PM
in response to: mavisXP
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And the fun continues. I'm now starting my nineteenth restore - apparently removing apps from the iPhone is a big no-no - not sure why they put the little "X" on each app when you hold one down to move them, if using it would cause the iPhone to crash.
It's probably a good thing I don't live anywhere near Cupertino.
24" 2.8GHz iMac (4GB RAM, 750GB HDD)
Mac OS X (10.5.4)
iPhone 3G (white)
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Posts:
56
From:
Virginia Beach, VA
Registered:
Jul 11, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 19, 2008 3:48 PM
in response to: mavisXP
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I would suggest you don't do ANYTHING on the iPhone related to installing/deinstalling/updating.
The big thing I've noticed is that you CAN NOT interrupt anything having to do with apps. If you want to update/install on the phone, fine, but do not even touch the screen. Also, turning off autolock helps when doing the work via the phone. I noticed that when the phone locks it can mess up the process.
Also, when you are syncing with iTunes, do not do ANYTHING on the phone. Let it sit there. If someone calls, don't cancel, don't slide the slider, don't unplug, just let it go and wait. It's a pain, it's torture, but it helps.
At ANY phase of the install/update/de-install phases, whether in the app or after you do it and the internet spinner is still going, if you so much as breathe on the phone it stands the chance of crashing.
Sony
Windows Vista
iPhone
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Posts:
164
From:
Tokyo, Japan
Registered:
Oct 27, 2007
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 20, 2008 4:43 AM
in response to: stevek42
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Well, I just uninstalled an app (I know, I know - really playing with fire here) and it worked this time - no restore necessary! How pathetic is it that my heart rate increases any time I have to sync my phone ... ? Oh well. At least it worked this time. And you're right - if you so much as breathe on the phone while installing/uninstalling/updating an app - basically while doing anything app-related - you're dead in the water. It's best to just leave the room for 5-10 minutes - when you come back, you may still have a working phone. If you're lucky. 
24" 2.8GHz iMac (4GB RAM, 750GB HDD)
Mac OS X (10.5.4)
iPhone 3G (white)
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Posts:
2
From:
Glasgow
Registered:
Jul 20, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 20, 2008 8:10 AM
in response to: stevek42
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I'm having the same problems and I'm NOT a happy bunny.
MBP, G4 Cube, IPhone 3G
Mac OS X (10.5.4)
meh
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Posts:
1
From:
Adelaide
Registered:
Jul 20, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 20, 2008 8:40 AM
in response to: stevek42
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OMG..now I'm scared to touch my phone!
MacBookPro CoreDuo, 3GB, iMac 20" CoreDuo 2GB 1TB
Mac OS X (10.5.4)
PowerBook G4, 1GB, 80GB iPod Video 30GB, iPhone 3G 8GB,
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Posts:
1
From:
wales
Registered:
Jul 20, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 20, 2008 4:43 PM
in response to: stevek42
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ive lost count of how many restores and resets ive made, ive given up. o2 are going to exchange my phone when they get fresh stock. cant believe its happening, i was expecting it to be flawless!
mbp, imac
Mac OS X (10.5.4)
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Posts:
192
From:
New York
Registered:
Dec 29, 2007
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 21, 2008 7:54 AM
in response to: stevek42
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This is a great thread. I've had my Iphone (hardware verison 1) lock up and refuse to boot several times now.
I've managed to figure out exact steps to recreate the bug, and it of course has to do with installing apps on the iphone, through the iphone itself (not itunes).
If you install an App on the iPhone, and then do something else while it is installing, the iphone will crash and never reboot again, until you do a complete restore in itunes.
The exact steps i have found to cause this problem are:
1) Browse iTunes App store on your phone
2) Install an App from the app store on your phone.
3) App begins installing, then i go back into the App store on the phone.
4) The App Store program loads, but no apps load, and the phone freezes.
5) I reboot the iPhone, and it gets stuck at Apple logo.
The phone never boots back up, no matter how many times you reset the phone.
The only way to fix it, is to restore it through itunes hooked up to your computer. But I couldnt even get the phone to recognize in itunes for a while, i had to hold down the two buttons while it was plugged in, to get itunes to recognize the iphone again.
Its clear that Apple has rushed out this firmware update, and the Apps. I thought i was alone with this problem.
The sad thing is.. the iphone blew up while away from my house, so i had to proudly show my "bricked" iphone to the friends i was with and simply say "yeah the apps were cool werent they? well now its crashed and i cant reboot... so thats that."
Not good Apple. Fix it. NOW.
Intel QX6700 8GB GF8800GTX Vista Ultimate 64-Bit PC
Windows Vista
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Posts:
12
From:
Japan
Registered:
Jul 16, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 21, 2008 9:49 AM
in response to: stevek42
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Hmm. This sounds pretty similar to my problem. I have gone through three iPhone 3Gs so far in Japan.
Basically, got two iPhones on launch day, probably the first two sold in my area (White and Black). One for my wife and one for myself. I have a new iMac with 4GB and a year old Macbook Pro 17 with 2GB.
Each iPhone was synced separately on different computers with different iTunes accounts (Leopard). I have a US and a Japan iTunes account, my wife a Japan iTunes account.
Anyway, I bought some apps on both sides (Japan and US iTunes sides sepperate computers) and none ever completed there installs. In fact they rebooted the iPhone (both of them) and iTunes crashed. When the iPhones rebooted sometimes the app was on the iPhone other times not.
Sometimes the crash was so bad the iPhone would not boot up at all and I did a firmware restore (think I have done this 18 times so far). But the problem persisted and not a single app on either iPhone or either computer would install without first crashing iTunes and the iPhone.
At some point, the crash was so bad the firmware restore no longer worked and basically bricked the phone entirely as it refused to recognize the SIM or iTunes and couldn't even do a restore. I brought that back to Softbank (the carrier in Japan) they had some tech folks look at the phone.
After scratching there head, switching SIMS and plugging it into various computers, and doing a bunch of other things they replaced my iPhone with another new one from some special inventory they had of factory new phones in cardboard shipping boxes with no packaging except for the sealed phone itself (no wires). I believe these where meant to be loaners while your phone was being sent back to Apple for servicing (this is what I was told afterward in a voicemail message which I still have from Softbank apologizing for the trouble).
My wifes never died completely but I have stopped installing any apps on it because it still crashes on installs AND removals. It never successfully installed anything without first crashing the phone and iTunes.
Here's the kicker, as of yesterday morning I was on phone number two, and it was still crashing on installing ANY software from the App store, free or otherwise, via iTunes, or directly from the app store...
Guess what, it died yesterday and had a blank screen and wouldn't boot at all nor would restore work at all. So today, I went to Softbank again and got it replaced once again (a loaner for the loaner), with a new one no questions asked AND guess what, there was a very upset guy sitting with a store rep with EXACTLY the same problem I had and I overheard the Softbank rep on the phone speaking to another Softbank store I assume asking for another loaner iPhone as they no longer had any loaners left in the store because they lent them all out.
So being a noisy guy that I am, I asked sympathetically, 'Hey, sounds like Apple is giving you guys a lot of grief.' The guy told me they had replaced 28 iPhones that day at his branch alone because they couldn't revive the phones (forget about activating them) and Apple was not being very helpful. So they have been mailing them to some service center in the US (I was told) where Apple techs where going over the handsets to get some firm answers.
So now, I have been thru 3 new iPhone 3Gs that have exactly the same problem on two different computers and a forth one that does the same and a guy at the store next to me getting a replacement phone for the same reason and a store that is out of loaners cause they got so many returned dead.
The fact that Softbank is not even looking at my phone anymore and simply replacing it tells me this is a systemic and a widespread problem at least in Japan and causing Softbank great grief and I am not too amused myself as I got better things to do then visiting cell stores and restoring firmware.
So clearly there is something very wrong with our beloved iPhone 3Gs firmware or possibly the phone itself or Japan got junk sent over.
"Apple, fix this problem because you don't want to end up with tens of thousands of dead iPhones on your doorstep do you? -- if you don't already have a truckload from Japan and you might want to fix the 3G reception while your at it cause its embarrassingly terrible in 3G rich Japan."
Aside from that, I do really love the iPhone and Apple, but love does have its limits and I am starting to feel that I am in an abusive relationship.
Japan MacBook Pro 17 & iMac 24
Mac OS X (10.5.4)
iPhone, Japan iPhone 3G
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Posts:
5
From:
Hong Kong
Registered:
Feb 15, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 21, 2008 10:13 AM
in response to: stevek42
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Hi Steve, just a question about your replacement of iphone, do they replace brand new to you? I had replaced only so called " service unit" in HK, not brand new but function is ok. I wonder is this happen to all other countries?
Tony Kwong
Macbook Pro
Mac OS X (10.5.2)
Nil
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Posts:
12
From:
Japan
Registered:
Jul 16, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 21, 2008 10:37 AM
in response to: TKHK
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Don't know about Steve but in Japan its like this:
You give them your broken iPhone 3G, they give you a loaner iPhone 3G and mail your broken iPhone to Apple and then the carrier gives you the fixed or replaced iPhone that Apple returned to them back and you return your loaner.
I have yet to receive the original iPhone 3G that died from Apple and am on my second loaner as the first loaner died. In my case, they simply told me when they have the iPhone back they will call me to switch them.
I guess I have bad luck because this is the second time a loaner item also broke on me. I serviced a brand new car and the newish loaner car actually had a problem and had to be towed and replaced with another newish loaner. The irony in this case of course is that eventually, the loaner cars of this particular luxury brand's local dealer where replaced with Toyota loaners instead of there own brand. I naturally got a chuckle out of that, but it did make me wonder why the heck I didn't buy a Toyota instead 
Japan MacBook Pro 17 & iMac 24
Mac OS X (10.5.4)
iPhone, Japan iPhone 3G
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Posts:
28
From:
Ottawa, Canada
Registered:
Jun 7, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 21, 2008 5:33 PM
in response to: stevek42
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I had my new iPhone 3G go into a reboot loop shortly after activation while it was syncing my music to the iPhone. I finally got into recovery mode and restored the firmware and got control back. Since then I have turned off music syncing so I can try out other features of the phone (I called in for a replacement iPhone which is still in process). I am able to download and try out most apps, but Cro Mag Rally, which is 58MB, causes problems when I download or sync it from iTunes, so my guess is that there is a defective spot in the flash memory which causes a problem when I load a certain amount of data. Too bad there isn't an iPhone memory test (Macs can run hardware diagnostics, why not iPhone?).
Mac Pro
Mac OS X (10.5.4)
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Posts:
2
From:
Brooklyn, NY
Registered:
Jan 20, 2008
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Re: IMPORTANT: No more "backup every time" or endless apple logo crashes!
Posted:
Jul 26, 2008 1:52 AM
in response to: stevek42
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Kudos stevek42 for your suggested apps install procedure. Works great. Have you been able to do apps updates by syncing? My iPhone shows several apps have updates but when I did a sync, none of them were updated.
iMac 20" Intel Core Duo
Mac OS X (10.5.4)
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