Posts:
190
Registered:
Sep 27, 2006
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Re: iphone 2.0 problems.
Posted:
Aug 7, 2008 7:27 PM
in response to: wgoosey
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well, so far so good for me. i'm not convinced yet, but... so far so good.
here's what i'm gonna do. i'm gonna post my process. you folks can modify and change as you will, and see what results you come up with. this is exactly what i did:
1) went into the phone and do a reset and erase
2) deleted the following support files:
System/Library/Extensions/AppleMobileDevice.kext
/System/Library/PrivateFrameworks/DeviceLink.framework
/System/Library/PrivateFrameworks/MobileDevice.framework
/Library/Receipts/AppleMobileDeviceSupport.pkg
/Library/Receipts/iTunesAccess.pkg
/Library/Receipts/iTunesX.pkg
(user)/Library/iTunes/Device Suport (the entire folder)
3) deleted the itunes app itself.
4) restarted computer
5) emptied trash
6) installed iTunes 7.7
7) attached iphone and when prompted to set up the phone, i forced the phone into DFU mode (not recovery mode - slightly different)
8) allowed phone to restore to 2.0.1 (this may take a loooooong time).
9) set up phone as a new phone. down with the backups!
10) installed some apps, and some music. the installations were a little clumsy but worked alright.
and, once again, so far so good. a couple little things i want to mention.
a) step 7 may be over-kill. it may be enough to put the phone into recovery mode and not DFU. or, it may be fine to go without either. it made me feel better. and really, isn't that what we're all here for? to feel better?
b) don't be alarmed if any step takes a long time. going into DFU mode takes a bit. restoring to 2.0.1 within 7.7 takes a bit. the worst thing you can do is drive yourself nuts assuming the phone has "frozen" on some step and then making it worse.
b.5) individual apps may still crash. that would actually be welcome behaviour because it would mean the apps are behaving independently once again, with their own unique idiosyncrasies. so if single apps crash, but your music is still in place, and other apps work, or work after a reset... there's your clue that we may be on to something.
c) also, along the "feeling better" lines... if that doesn't fix it, i'm not doing this crap again. the phone part of the phone works, as do the apple apps. and whatever on the rest. at some point, apple will fix it, or they won't... but i don't have time for any more of this. i probably have better things to do than play cube runner anyhow (the greatest free game ever made). having said that, the productivity apps will be sorely missed. but not enough to put myself through that hassle again. i think we could all use a bit of that firm resignation. if the reaper comes in the night, i doubt i'll say to him "oh, please wait. i just want to get this phone issue fixed." so, i have to shift my priorities and shake a disappointed finger at apple. in the meanwhile... what's steve balmer doing these days?
Message was edited by: p+j
Message was edited by: p+j
20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro
Mac OS X (10.5.4)
i have stupid tons of peripherals
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Posts:
190
Registered:
Sep 27, 2006
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 6:03 AM
in response to: p+j
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still good for me. anybody else tried this fix?
20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro
Mac OS X (10.5.4)
i have stupid tons of peripherals
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Posts:
30
From:
Toronto
Registered:
Aug 6, 2008
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 6:13 AM
in response to: p+j
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Thanks for bravely forging ahead with this p+j. This is good news and strongly points to iTunes 7.7.1, which is what we have been thinking for a while now. I would go so far as to say it is iTunes 7.7.1's privileged interaction with the O/S causing the corruptions. Perhaps even something out of step between 2.0.1 and 7.7.1. I.E., what if 7.7.1 was only ever "meant" to work with 2.0.1.? I could be wrong on this part, but it really does sound like with iTunes 7.7 sanity is restored.
iPhone 3G
Mac OS X (10.5.4)
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Posts:
190
Registered:
Sep 27, 2006
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 6:24 AM
in response to: p+j
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once again, if anybody wants a copy of itunes 7.7 for mac to try some things on their own, please contact me outside of the forums.
peace.
20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro
Mac OS X (10.5.4)
i have stupid tons of peripherals
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Posts:
81
From:
Sydney, Australia
Registered:
May 28, 2005
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 6:52 AM
in response to: PrayHarder
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My iPhone hosed immediately after the 7.7.1 update. I'm up to my third rebuild from scratch - each time the apps don't start and the music vanishes after updating an app (not downloading a new one - at least up till now).
Powermac G5 1.6Uni/2GB RAM; ATI Radeon 9600/256 PC/Mac
Mac OS X (10.5.4)
NV-GS400; EyeTV 200/Neuston 500; iLife'06; iPhone 3G w/broken OS/iTunes/App Store
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Posts:
81
From:
Sydney, Australia
Registered:
May 28, 2005
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:16 AM
in response to: meridiancorp
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I had the trauma start when I plugged back in imediately after installing 7.7.1, but still on the original 2.0 phone firmware. Upgrading to 2.0.1 ultimately didn't do anything useful, since the apps+music went belly up about 6 hours later (notably, after installing an update to a downloaded app).
If I can get things sorted by using a combo of above suggestions plus a 7.7 rollback, I'll report back and add to the stats. Or explode  .
Alex.
Powermac G5 1.6Uni/2GB RAM; ATI Radeon 9600/256 PC/Mac
Mac OS X (10.5.4)
NV-GS400; EyeTV 200/Neuston 500; iLife'06; iPhone 3G w/broken OS/iTunes/App Store
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Posts:
190
Registered:
Sep 27, 2006
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:25 AM
in response to: Alexander Newman
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i'm pretty sure, as you can see from my steps, that a key principal to getting the downgrade to work is going to be no old support data.
no restoring from backups, no keeping settings, and getting as much off the phone as possible.
mercy knows where these glitches live. as i said in another post... these are the dark arts. only aggressive exorcism will clean the poltergeist. welcome to the show. and, it is always possible our downgrades won't work at all.
20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro
Mac OS X (10.5.4)
i have stupid tons of peripherals
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Posts:
81
From:
Sydney, Australia
Registered:
May 28, 2005
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:30 AM
in response to: Alexander Newman
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Hey up - I've just had iTunes delete the apps off the phone, and it's thrown up an error message, with a hex number that looks suspiciously like a memory address (or it could just be an Apple error flag).
For those with the interest and expertise, here's the message:
"The Application "Remote" was not removed from the
iPhone "Alex's iPhone" because an unknown error
occurred (0xE8000013)".
I don't know if its significant, but I thought I'd post it just in case. It feels better than just ranting  .
Cheers,
Alex.
Powermac G5 1.6Uni/2GB RAM; ATI Radeon 9600/256 PC/Mac
Mac OS X (10.5.4)
NV-GS400; EyeTV 200/Neuston 500; iLife'06; iPhone 3G w/broken OS/iTunes/App Store
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Posts:
81
From:
Sydney, Australia
Registered:
May 28, 2005
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:45 AM
in response to: p+j
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Well, I'm going to give it another good shaking! And I'll shy away from all backups.
Presumably the apps that are stored in iTunes in the "Applications" directory are OK, or will I have to download them all one by one from the store? I've not quite got that one sorted out in my head.
I've noted that someone did a screen dump of his iTunes App dir before doing anything else. Good thinking there! (Methinks I will go back and have a closer look at that post.)
Alex.
Powermac G5 1.6Uni/2GB RAM; ATI Radeon 9600/256 PC/Mac
Mac OS X (10.5.4)
NV-GS400; EyeTV 200/Neuston 500; iLife'06; iPhone 3G w/broken OS/iTunes/App Store
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Posts:
79
Registered:
Sep 11, 2007
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:46 AM
in response to: p+j
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As a followup, my phone continues to work just fine under iTunes 7.7. When I downgraded ALL I did was delete the iTunes.app and install the old version. All my libraries, etc remained intact.
My phone had failed just before the downgrade. I did a normal iTunes restore under 7.7.1 (no phone wipe, no extra anything). In addition I actually tried to load a backup during this phone restore. It failed (hung) 90% of the way through the restore but apparently everything I cared about was on the phone so I just crashed the phone, rebooted, and left it in that state. iTunes 7.7 didn't seem to care. I've excercised everything I can think of (except for directly App installs) and it continues to work. I only needed to sleep/wake once to get a couple apps to start working. Many just worked anyway.
So, this implies that all is needed is iTunes 7.7 and a phone restore, preferably without a backup restore.
FWIW
goose
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Posts:
190
Registered:
Sep 27, 2006
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:58 AM
in response to: wgoosey
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what, you mean you don't want to try the long convoluted paranoiac's solution?
keep us informed!
Message was edited by: p+j
20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro
Mac OS X (10.5.4)
i have stupid tons of peripherals
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Posts:
79
Registered:
Sep 11, 2007
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 7:58 AM
in response to: wgoosey
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One other useful tool...
While you're messing with all this you might want to grab the program "Backup-Disabler.app". All this does is turn off (or turn on) the auto backups in iTunes.
So, once you have a good backup you can temporarily disable subsequent attempts at backup which often corrupt the good one you have since apple chose not to keep a couple iterations.
http://www.macupdate.com/info.php/id/28158/backup-disabler
goose
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Posts:
81
From:
Sydney, Australia
Registered:
May 28, 2005
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 8:07 AM
in response to: wgoosey
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Thanks goose! Good link. And thanks to p+j as well!
I'm going to leave the iPhone to its resetting devices overnight and go and get some sleep. I pressed the Big Red Button for the complete erase a few minutes ago, so it will be a while before I can do anything else. And I might as well total 7.7.1 and reboot while I'm at it.
A.
Powermac G5 1.6Uni/2GB RAM; ATI Radeon 9600/256 PC/Mac
Mac OS X (10.5.4)
NV-GS400; EyeTV 200/Neuston 500; iLife'06; iPhone 3G w/broken OS/iTunes/App Store
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Posts:
190
Registered:
Sep 27, 2006
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 8:15 AM
in response to: p+j
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ok. so i was a little confused about the terms of use agreement and posting policy. i see now that so long as a link isn't commercial in nature and relates to the solution...
so, now i feel comfortable posting my link. for those who want to downgrade to itunes 7.7 for mac, you can get that here:
http://ja1me.net/hotness/itunes77.dmg
hope your experiments work for you, whoever you are.
Message was edited by: p+j
p.s... the original dmg came from gary franz who was posting earlier. thanks to him abound!
Message was edited by: p+j
20" Core 2 Duo, eMac 1.0, CoreDue Mini, Imac 17" Core 2 Due, MacBook Pro
Mac OS X (10.5.4)
i have stupid tons of peripherals
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Posts:
4
From:
Toronto, Ontario
Registered:
Aug 8, 2008
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Re: iphone 2.0 problems.
Posted:
Aug 8, 2008 10:23 AM
in response to: p+j
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I thought I'd offer an interesting theory which is related to what I've been reading so far.
This is, as you can tell, my first post but I've been having this problem as well and have been lurking for a couple of days to get a sense of what we were dealing with.
Here goes:
This almost definitely is an issue with iTunes. My reasoning for this comes from thinking about the nature of the problems on the phone and the nature of how I've been able to fix it both times the issue occurred.
First, I've noticed that when I get this problem I try and sync with iTunes. The iPhone notifies me that syncing is taking place and then immediately cuts out. From that point on I am free to eject the iPhone physically even though iTunes still attemps the sync.
Secondly, hasn't anybody wondered why Apple apps will still run? I think it has something to do with the fact that they can't be removed or edited. This has me thinking that with every sync there is information being passed (or should be being passed) that will allow 3rd party apps to run. This may be something like a security certificate or an edited byte of information on the disk that says that this app is where it should be in its entirety and if that info isn't in place the app won't load into memory similar to how NTFS drives within windows lock up with a hard off. This also points to iTunes as the culprit given that its the method by which information is transferred. If this operation isn't properly taking place, the apps won't run.
Third, the music and video content is very telling. Why is it that it takes up space on the drive but is not recognized? I think it has to do with the iPhone's data being locked away from the user during syncing. There's no way synchronization can occur if the user it accessing data right? That's why "slide to unlock" becomes "slide to cancel". Is it possible that, due to iTunes not properly interfacing with the firmware, the iPhone thinks it's still being synced? If that's the case, not being able to access your music and apps would make perfect sense.
Fourth, I fixed my problem both times simply by syncing with iTunes. I downloaded a free app on the iPhone and THEN synced to iTunes in order to force a transfer. Sometimes this wouldn't occur (indicating a problem with the sync) but when it finally did work, all my apps were back and everything was working as it should be.
This all works until a hard reset happens. I think that somehow rolls back the status of the device to a point where syncing last failed, hence making the device practically useless.
Thoughts?
Windows XP
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