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Last Post
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Sep 21, 2008 7:02 AM
by: timcrawf
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Posts:
88
From:
Planet Earth
Registered:
Aug 31, 2007
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ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps
Posted:
Sep 9, 2008 8:06 PM
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iTunes 8 reports that I have apps with updates available. When trying to update them I get this error:
We could not complete your iTunes Store Request.
An unknown error occurred (5002).
There was an error in the Itunes Store. Please try again later.
iMac Extreme, Mini 2.0ghz, MBPro Early 2008
Mac OS X (10.5.4)
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Posts:
1
From:
KY
Registered:
Sep 9, 2008
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 9, 2008 8:12 PM
in response to: dwmreg64
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I have the same issue. Anyone else?
Mac Pro
Mac OS X (10.5.4)
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Posts:
34
From:
Southern California
Registered:
Jun 20, 2007
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 9, 2008 8:12 PM
in response to: Creggers
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Same here
MBP C2D 2.33 15" 3gb RAM | iPod 5th Gen 30gb |iPhone 3G 16gb
Mac OS X (10.5.4)
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Posts:
2
Registered:
May 19, 2006
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 9, 2008 8:35 PM
in response to: dwmreg64
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Same issue...really annoying.
MacBook Black 2 GHz Intel Core Duo
Mac OS X (10.5.4)
iPhone 3G White
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Posts:
6
From:
St. Louis, MO
Registered:
Jul 21, 2008
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps
Posted:
Sep 9, 2008 9:26 PM
in response to: dwmreg64
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Same thing here, only since upgrading to 8.
Windows Vista
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Posts:
43
From:
Southern California
Registered:
Jun 12, 2004
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 9, 2008 10:00 PM
in response to: dwmreg64
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I got this error once, I also received some download errors when attempting to download some HD TV shows, I refreshed and that solved that problem. I have also noticed that download times are really horrible. It has taken me all day to download 10 Battlestar HD episodes. BTW...I have paused all of the SD accompanying downloads too.
Mac Pro Duel Xeon 2.66 - 15" MacBook Pro 2.6, 4GB RAM
Mac OS X (10.5.4)
30" Cinema Display
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Posts:
3
From:
Southern California
Registered:
Jul 12, 2008
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps
Posted:
Sep 9, 2008 10:22 PM
in response to: dmorris01
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Yup, exact same problem for me. Googled up the error and have tried every method outlined so far with zero results. So I guess this is yet another form of 5002 error. Who wants to start the countdown for iTunes 8.01?
Most solutions seem to revolve around songs stuck in the shopping card. Only problem for me is that I've never used the shopping card. I've always used 1-Click.
Very annoying bug...
Neal 
Mac Pro
Mac OS X (10.5.4)
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Posts:
25
Registered:
Mar 18, 2006
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 10, 2008 12:43 AM
in response to: NealMcAuley
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Have the same problem...
and I though the "buggy Apple nightmare" was over....
I mean, iTunes is a mature software! shouldnt be that buggy!!!!!!
I couldnt back up my iphone with iTunes 8. Now my iPhone crashed. I am hopping now to recover but to a very older back up....thanks apple!!!!!
iMac Intel 20'' 1.5GB RAM
Mac OS X (10.4.5)
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Posts:
4
From:
Vancouver, BC
Registered:
Jul 20, 2008
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 10, 2008 2:42 AM
in response to: dwmreg64
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Same error here. iTunes 8 gives says I have apps updates available and as soon as I click on the link it gives me the 5002 error.
Already tried all the other methods to get rid of the error (cart related). No luck so far 
This happened just after upgrading to iTunes 8.
iMac
Mac OS X (10.5.4)
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Posts:
88
From:
Planet Earth
Registered:
Aug 31, 2007
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 10, 2008 3:24 AM
in response to: dwmreg64
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I've submitted my fix to http://www.iphoneatlas.com. While it's not a fix necessarily I did find a way to work around the problem. It took me several hours to figure out finally. Check that site later today. Hopefully the fix will get posted by Noon CST.
iMac Extreme, Mini 2.0ghz, MBPro Early 2008
Mac OS X (10.5.4)
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Posts:
2,189
From:
Denver Colorado
Registered:
Jul 16, 2007
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 10, 2008 4:49 AM
in response to: dwmreg64
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Yeah it's not posted yet, eagerly awaiting the fix.
Message was edited by: hexonxonx
2008 Mac Pro - 20" Intel iMac - 2 white iPhones
Mac OS X (10.5.2)
2.4 Black MacBook
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Posts:
1
From:
Here
Registered:
Sep 10, 2008
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps
Posted:
Sep 10, 2008 6:08 AM
in response to: dwmreg64
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Same problem here, no resolution yet.
MacBookPro
Mac OS X (10.5.4)
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Posts:
1
From:
Alabama
Registered:
Sep 10, 2008
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 10, 2008 6:44 AM
in response to: dwmreg64
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Here is what I did:
Look at the App Store on the phone and see what needs to be updated. Go back to iTunes and delete the Applications (I told it to trash it). Go into the iTunes Store and find the applications you just deleted. "Purchase" them again and it should download the latest version. No, you will not be charged again if you purchased it already. You can probably also do a "Check for Available Downloads" after you delete it instead of going through the purchasing process.
This is just a workaround. I'm not sure if subsequent updates will work or not. It may be that each app needs to be deleted and re-downloaded for updates to work.
Custom
Windows Vista
64-bit
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Posts:
53
Registered:
Feb 28, 2005
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps
Posted:
Sep 10, 2008 6:44 AM
in response to: dwmreg64
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Same here, and I think I've found a work-around.
Tried ejecting the iphone, restarting itunes, and reconnecting the phone but that did not clear the problem.
Then I went to the itunes store and selected "account". It said I had 11 downloads available. I selected "download now" and it downloaded a bunch of apps (presumably the updates).
From itunes when I select applications, and then the "updates available" link at the bottom I still get the error, but I believe those downloads updated my apps.
Mac Book Pro 17" C2D
Mac OS X (10.5.4)
Mac Pro quad core MacOS X 10.5.4
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Posts:
25
Registered:
Mar 18, 2006
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Re: ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Ap
Posted:
Sep 10, 2008 7:03 AM
in response to: Blkforge
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it worked! i deleted some Apps which icons where not displaying properly on my itunes. Error 5002 is no longer appearing! great!
thanks!
iMac Intel 20'' 1.5GB RAM
Mac OS X (10.4.5)
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