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Last Post
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Dec 7, 2008 9:54 AM
by: Hester Nash
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Posts:
18
From:
Seattle, WA
Registered:
Dec 6, 2006
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iTunes 8.0.2 launching problem
Posted:
Nov 20, 2008 8:29 PM
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I just installed iTunes 8.0.2 on my Mac Mini G4-1.42GHz with 1GB RAM, and tried opening iTunes. A dialog box says "The iTunes application could not be opened. An unknown error occurred (13008). I tried reinstalling iTunes, but the same message occurs. It was working fine under 8.0.1. Any suggestions?
Mac Mini G4-1.42 1GB
Mac OS X (10.5.5)
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Posts:
14,821
From:
Apple USA
Registered:
Aug 5, 2005
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 20, 2008 9:11 PM
in response to: rainier_reyes
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HI,
Try deleting the iTunes preference file; com.apple.iTunes.plist
/Users/YourName/Library/Preferences. Drag that file from the Preferences folder to your Desktop. Try to launch iTunes. If it launches successfully, drag that .plist file to the Trash, empty the Trash and reboot. Your Mac will create a new preference file for you after you launch iTunes.
If that doesn't help, try the Disk Utility app (Applications/Utilities). Launch DU, select MacintoshHD 10.x.x in the panel on the left, select the FirstAid button, then click Repair Disk Permissions. When it's finished reboot and try to launch iTunes.
Next... check your login items. Go to System Preferences/Accounts/Login Items. If there is an iTunes helper file listed, select it then click the - button to delete it. It's a help app that launches on boot for iTunes, but you don't need to have in the log in list.
Carolyn 
Intel iMac on the way :-) PBG4 SDrive iBookG4 iPod Win XP iMacG3 Classic
Mac OS X (10.4.11)
WirelessMM Airport Wacom Intuos Tablet iLife 06 DW and TTPro
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Posts:
65
From:
Arizona
Registered:
Aug 20, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 20, 2008 9:47 PM
in response to: rainier_reyes
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I just upgraded iTunes via the Apple Software Update on two PCs and through the Apple Software Update on my Mac and now NONE of my computers, PC or MAC, will launch iTunes. Two of my PCs seem to be in a constant loop, wanting me to restart my PC. OK, I did that. Now what Apple? Restart My Laptop, My PC, and my old G5 again and again and again? Seriously. 5 reboots now, each time I try and launch iTunes, after the update, "You Must Restart your PC for the configuration changes made to iTunes to take effect. Click Yes to restart now or No if you plan to manually restart later"
Um, yeah... No? Why has Apple corrupted their Install? Now I can't sync my iPhone with my computer. Thanks!
G5 / HPd6150 / 8Gb First Generation iPhone
Windows Vista
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Posts:
65
From:
Arizona
Registered:
Aug 20, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 20, 2008 9:53 PM
in response to: MidwayFlux
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OK, for you PC users out there, go to the iTunes Program Files Folder and click on the iTunes Application listed there. You should see a prompt for Apple to "Fix" the problem with the install. say yes. iTunes will open after that and you should be OK, except for the shortcut to iTunes. Delete it and create a new shortcut...
G5 / HPd6150 / 8Gb First Generation iPhone
Windows Vista
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Posts:
65
From:
Arizona
Registered:
Aug 20, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 20, 2008 10:41 PM
in response to: MidwayFlux
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So, I got iTunes to open on Two PCs and a Mac running Leopard (Up to Date), but when I plugged my iPhone into my Laptop that I've had it synced to (Since I purchased my 1st gen iPhone about 7 months ago), it DID say that there was an iPhone Software Update... So..... I pressed OK to Update the software, and it downloaded it... And, when it started the install, it got to a certain point at which it decided to put it into an Endless "Connect to iTunes Screen" loop.
This *****. iTunes won't even recognize my iPhone now. It's not a jailbrake ipwn, either; totally legitimate.
ANYone have ANY ideas? Experiencing the same frustration because you can't even put your iPhone into a Restore Mode to do a RESTORE????
Help?
(I noticed that it's starting to get pretty warm, too. That njormally happens when you have hardware running software that isn't quite ready for the masses, yet...)
G5 / HPd6150 / 8Gb First Generation iPhone
Windows Vista
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Posts:
3
Registered:
Apr 11, 2003
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 6:41 AM
in response to: rainier_reyes
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I'm also getting this error after upgrading to 8.0.2. 
MacBook Pro (Late 2008)
Mac OS X (10.5.5)
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Posts:
3
Registered:
Apr 11, 2003
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 8:10 AM
in response to: Nathanial Drake
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If I rename my ~/Music/iTunes folder, iTunes is able to start. Not sure why it doesn't like my current library files.
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Posts:
3
Registered:
Apr 11, 2003
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 8:15 AM
in response to: Nathanial Drake
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I moved the iTunes Library and iTunes Music Library.xml files to my desktop, started iTunes successfully, quit iTunes, and copied the two files back. Now things seem to be working with my old library.
Strange.
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Posts:
3
From:
Texas, US
Registered:
Mar 1, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 9:31 AM
in response to: Nathanial Drake
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I did the same thing and it seems to have fixed the problem.
Unibody MacBook 2.4
Mac OS X (10.5.5)
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Posts:
678
Registered:
May 31, 2006
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 10:12 AM
in response to: rainier_reyes
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If you are getting this 13008 error when you open iTunes 8.0.2 for the first time, before you try any troubleshooting, I would like to get more information from you. Please email me <royb@apple.com> with the following info:
1. Do you have multiple instances of iTunes pointed at your iTunes library?
2. Copy and paste into the email the Terminal (Applications > Utilities > Terminal) output from running ls -l on your iTunes folder. If your music library is stored in the default location, this command would be: ls -l ~/Music/iTunes.
3. Attach a copy of your iTunes Library Extras.itdb and your iTunes Library Genius.itdb file from your iTunes folder to the email.
Message was edited by: Roy B
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Posts:
3
From:
Florida
Registered:
Nov 21, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 3:01 PM
in response to: rainier_reyes
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I have just downloaded iTunes 8.0.2. When I try starting it it will not open, it is running but says it is unresponsive. I cannot force quit it and the only way to stop it running is to restart the machine. Since the update my computer spends an age on the blue screen when restarting the computer. I thought the benefit of a a mac was to avoid all this crap!.
Mac Mini
Mac OS X (10.5.5)
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Posts:
3
From:
Florida
Registered:
Nov 21, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 4:25 PM
in response to: New Mini Mac
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uninstalling 8.0.2 and installing 8.0 & 8.0.1, none of them will work
WHat have apple done to my computer! Oh Microsoft all is forgiven!
Mac Mini
Mac OS X (10.5.5)
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Posts:
2
From:
San Jose
Registered:
Sep 10, 2008
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 21, 2008 11:32 PM
in response to: rainier_reyes
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It won't detect, I am using my IBM T42, with Windows XP pro, installed new 8.0.2, it is launching after restart of pc. Meanwhile i was downloading 2.2 for iphone 3g. So after restart i thought i would update my iphone, but this new version won't recognize my iphone!!!! ahhhh! apple HELP.....
if u have solution for this, pls contact me apple: vakarthik at gmx.com
PC
Windows XP
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Posts:
5
Registered:
Dec 10, 2006
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 22, 2008 2:27 AM
in response to: rainier_reyes
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Having the exact same issue. I am sharing the iTunes folder with other users, seems like it could be one of the factor for this error to occur
Mac Pro 2x2Ghz 2Gb RAM
Mac OS X (10.4.11)
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Posts:
3
Registered:
May 16, 2005
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Re: iTunes 8.0.2 launching problem
Posted:
Nov 26, 2008 1:02 PM
in response to: Nathanial Drake
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Exactly what you did worked for me!! Copy it to the desktop, open iTunes, close iTunes, copy back, open iTunes again, everything fine :o)
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