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Last Post
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Nov 10, 2009 1:32 PM
by: nikconor
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Posts:
3
From:
Central Coast
Registered:
Dec 7, 2008
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iPod restore error (14)
Posted:
Dec 7, 2008 8:30 PM
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A few weeks ago my ipod(8GB) said i was using about 4gig in "other" i deleted all my apps and it still didnt go down, so i clicked restore and update, my ipod updated however since then has been in "recovery mode."
When trying to restore I get the following message:
The iPod "iPod" could not be restored. An unknown error occurred (14)
The ipod screen displays a picture of iTunes symbol with the usb cable arrowing towards it.
i have tried using a different computer(also windows xp), using a different usb, holding down home button and on/off button aswell as reinstalling itunes and none of these have worked.
please help, it would be muchly appreciated..i miss my iPod:(
Windows XP
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Posts:
3,922
Registered:
Apr 30, 2006
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Re: iPod restore error (14)
Posted:
Dec 8, 2008 4:48 PM
in response to: iEmma7
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Hi,
Try working through all the steps listed here:
http://support.apple.com/kb/TS1275
CG
Black MacBook
Mac OS X (10.5.5)
iPod video iPod shuffle iPod touch AirPort Express
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Posts:
1
From:
US
Registered:
Dec 12, 2008
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Re: iPod restore error (14)
Posted:
Dec 12, 2008 11:42 AM
in response to: CasperGemini
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I bought an iPod Touch G2 yesterday, hooked it up to my PC, installed the latest iTunes (8.0.2) and it said I should update my iPod. I said yes. It did so, and the Touch went into recovery mode and now I can't recover it. I've tried all the recovery processes noted. The error message is:
The iPod "iPod" could not be restored. An unknown error occurred (14).
I have nothing left but to return the Touch?
Dell
Windows XP
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Posts:
7,857
From:
Gloucester, UK iChat(AIM):mrtotes
Registered:
Nov 24, 2002
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Re: iPod restore error (14)
Posted:
Dec 13, 2008 2:45 PM
in response to: HoloPlayer
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Hello and Welcome to Apple Discussions.Before returning the iPod it's probably well worth given the advice that Casper posted above which covers the error you're getting. Let us know how you get on. mrtotes
Alu iMac 2.8GHz 2GB 500GB PB G4 Ti 1GHz 1GB 120GB, iMac G4 20" 1.5GB 320GB,
Mac OS X (10.5.5)
EyeTV2.5, 1st Gen Nano, 1st Gen Shuffle, 1st Gen Touch (2.1), SE W810i,
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Posts:
3
From:
Central Coast
Registered:
Dec 7, 2008
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Re: iPod restore error (14)
Posted:
Dec 13, 2008 9:18 PM
in response to: mrtotes
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Thanks for the replies, but i've tried all thee steps, minus the mac ones, they don't apply to me. I'm taking it to an apple store later this week, hopefully they will fix it.
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Posts:
7
From:
Sydney, Australia
Registered:
Aug 10, 2008
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Re: iPod restore error (14)
Posted:
Dec 24, 2008 4:32 AM
in response to: iEmma7
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I have this same error. My ipod is just a permanent white screen. When I try any of those steps there is no change. I tried to restore in DFU mode, which iTunes recognised, but then returned the error 'The ipod "ipod" could not restored. An unknown error occurred (14).'
HP 6910p
Windows XP
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Posts:
18
From:
Alabama
Registered:
Dec 30, 2007
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Re: iPod restore error (14)
Posted:
Dec 25, 2008 9:22 AM
in response to: iEmma7
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I have this problem now also. Just got an iPod Touch today for Christmas. I updated my iTunes to the latest version, then plugged in the iPod, synced it, and everything worked fine. I used it for an hour or so with no problems; loved the thing. Then I decided I would update it and make sure the software was the latest version. Downloaded the update, tried to install it, and the iPod went into recovery mode. Tried to restore it and got this same error message (14). Tried all of the steps on the link, but still nothing. What to do now? Is this part of a fluke line of iPods that freak out when updated? What should I do?
MacBook pro 15" 2.2ghz intel dual core; Macbook; iPod Touch; Mac Mini
Mac OS X (10.5.1)
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Posts:
1
Registered:
Dec 25, 2008
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Re: iPod restore error (14)
Posted:
Dec 25, 2008 9:33 AM
in response to: KI4KWF
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i had a similar problem with my 2G 16GB touch, i connected it to a different computer and tried to restore and it worked fine, but now i have lost all of my apps (paid and free)and don't know how to get them bck, can anyone help?
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Posts:
18
From:
Alabama
Registered:
Dec 30, 2007
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Re: iPod restore error (14)
Posted:
Dec 25, 2008 2:39 PM
in response to: iEmma7
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Just plugged mine into the other Macbook we have, it restored and updated with no problem. I'm reloading all of my music now. Odd, but at least it's fixed.
MacBook pro 15" 2.2ghz intel dual core
Mac OS X (10.5.1)
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Posts:
8
From:
Sweden
Registered:
May 16, 2005
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Re: iPod restore error (14)
Posted:
Dec 27, 2008 11:48 AM
in response to: Supersnail
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Think it's just to use App Store and install them again. You won't need to pay for them again. If you have the receipt in the mail, just use the "search" function to find the software in App Store and re-install them.
Intel iMac
Mac OS X (10.4.10)
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Posts:
2
From:
United States
Registered:
Jan 7, 2009
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Re: iPod restore error (14)
Posted:
Jan 7, 2009 2:04 PM
in response to: HoloPlayer
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I have the same problem, have you been able to get it back working again. My ipod touch 8 gig is only two weeks old and now I don't know what to do it just reads error 14 and stuck in restore mode. I have all the updated versions of everything. HELP!!!!!!
Dell Dimension E521
Windows Vista
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Posts:
2
From:
United States
Registered:
Jan 7, 2009
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Re: iPod restore error (14)
Posted:
Jan 7, 2009 2:20 PM
in response to: iEmma7
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I just got an ipod touch 8 gig and when I clicked on update it said error 14 and put me in recovery mode and now it won't recover can anyone help. I am going to try recovering on another computer. Please somebody help me!!!!!!
I am losing my mind. I have been on the phone with apple for over 4 hours and they didn't know what to do. PLEASE HELP ME!!!!
Dell Dimension E521
Windows Vista
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Posts:
8
From:
Sweden
Registered:
May 16, 2005
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Re: iPod restore error (14)
Posted:
Jan 8, 2009 1:19 AM
in response to: Jeff Biddinger
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I finally used another computer (in my case another iMac). Updated iTunes and connected the iPod and that did the trick. It did the recovery and I could use it. My installed apps was gone. I then connected the iPod to the computer I normally used and it worked as it should. I had to re-install the software, though
Intel iMac
Mac OS X (10.4.10)
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Posts:
2
From:
British Columbia Canada
Registered:
Jan 30, 2009
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Re: iPod restore error (14)
Posted:
Jan 30, 2009 10:26 AM
in response to: iEmma7
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Help!
Im having the same problem, and my ipod is seventeen days old.
I have the 2g touch (8 gig model) and it said i had four gig in other and no music, so i decided to restore it. it came up as error 14 unable to restore.
It then booted in recovery mode saying must restore, but im unable to restore?
I keep getting the same error 14 message.
I'd really not like to send it away.
Im running windows XP, and latest version of Itunes.
Thanks.
Dell
Windows XP
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Posts:
1
From:
England
Registered:
Feb 1, 2009
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Re: iPod restore error (14)
Posted:
Feb 1, 2009 11:17 AM
in response to: CooperA
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Have the same problem, Tried everything and nothing is working... might just take it back as it has a 30 days money back thing. Thought the idea of an update was to make it better not to make my ipod touch unusable.
Windows XP
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