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Topic
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An iPhone has been detected, but it could not be identified properly
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This question is answered.
"Helpful" answers available: 2
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"Solved" answers available: 1
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Posts:
64
From:
NYC
Registered:
Jul 16, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 17, 2009 7:01 PM
in response to: surfer451
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The funny thing is that Apple has a 64 bit version of iTunes so you would think it would work right.
Dell XPS
Windows XP Pro
8 GB iPhone, 60 GB Video iPod
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Posts:
3
Registered:
Dec 8, 2008
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 17, 2009 7:52 PM
in response to: MerlinBRT
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I had this same problem and am surprised no one else has found the solution, but here it is.
Navigate an explorer to
C:\Program Files\iTunes
Right click iTunes and selec "Run as administrator"
Voila!
Windows Vista
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Posts:
1
Registered:
Jun 17, 2009
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 17, 2009 9:56 PM
in response to: MerlinBRT
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Had the same issue after downloading iTunes 8.2 on Win XP Pro. After some googling this worked for me - disable the internet connection (Wireless/LAN) and try plugging back the iphone. iTunes recognized the iphone instantly, enabled the wireless and downloaded 3.0.
3G
iPhone OS 3.0
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Posts:
64
From:
NYC
Registered:
Jul 16, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 17, 2009 10:01 PM
in response to: Fasttimes
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Thanks for trying. I really had high hopes. But nothing has changed.
I gonna try again after a restart of my PC but it's not looking good. I have a Genius Bar appt. for Saturday evening.
Dell XPS
Windows XP Pro
8 GB iPhone, 60 GB Video iPod
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Posts:
11
From:
Chicago
Registered:
Nov 27, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 18, 2009 7:45 AM
in response to: Sri_C
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Yea, disabling wireless works for me every time. It's annoying, but at least it's not too involved.
PC
Windows XP Pro
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Posts:
64
From:
NYC
Registered:
Jul 16, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 18, 2009 8:16 AM
in response to: chiswede
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Thanks. Disabling wireless in what way, on the iPhone, the PC or both?
Dell XPS
Windows XP Pro
8 GB iPhone, 60 GB Video iPod
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Posts:
11
From:
Chicago
Registered:
Nov 27, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 18, 2009 8:17 AM
in response to: MerlinBRT
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Just turning it off on the PC did it for me. To be safe, I restarted itunes and unplugged the touch as well and then plugged them back in. Wifi was still enabled on the touch though.
PC
Windows XP Pro
ipod touch gen 1
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Posts:
64
From:
NYC
Registered:
Jul 16, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 18, 2009 8:24 AM
in response to: chiswede
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Thanks again. I can't try it until I get home tonight as the problem (Vista) is at home.
But I certainly will sleep better if it works.
I'll let you know later.
Thanks again 
Dell XPS
Windows XP Pro
8 GB iPhone, 60 GB Video iPod
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Posts:
1
From:
San Francisco
Registered:
Jun 18, 2009
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 18, 2009 3:00 PM
in response to: MerlinBRT
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I'm using a desktop that has no wireless card (so the proposed fix above doesn't apply), and my iTouch gives the same error when connecting to iTunes 8.2.0.23. This began happening after upgrading iTunes from the previous version.
Also, I don't have Admin rights on this machine, so the "Run as Administrator" suggestion doesn't apply either. Any suggestions? Thanks.
Dell
Windows XP Pro
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Posts:
64
From:
NYC
Registered:
Jul 16, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 18, 2009 6:54 PM
in response to: ets1
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I realized when I got home that I have a wireless router but my PC is not wireless capable so that fix won't work for me either. I have a Saturday evening Genius Bar appointment for this issue and I will report what I learn.
Dell XPS 420
Windows Vista
16 GB iPhone 3G, 60 GB Video iPod, 16GB iPhone Classic
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Posts:
2
From:
UK
Registered:
Jun 19, 2009
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 19, 2009 2:54 PM
in response to: MerlinBRT
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I appear to be in the same boat. Got the brand new iPhone 3GS today (my first ever iPhone). It connected fine once, and then once I disconnected it to walk about with it (it IS a MOBILE phone after all!) I could never reconnect it to the PC. I'm running the most recent iTunes, but I'm guessing that's where the problem lies?
Anyone have any ideas or solutions? I'm absolutely gutted, as I've been waiting for my previous contract to run out for about a year, and I can't believe my shiny new iPhone is not playing fair already!
PC
iPhone OS 3.0
Windows XP
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Posts:
1
From:
PNW
Registered:
Jun 19, 2009
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 19, 2009 3:58 PM
in response to: Sri_C
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Sri_C
Thanks for that suggestion as I was able to disable my wireless and now my Touch can be recognized. I had removed and re-installed iTunes, Apple mobile device, Apple Software updates and Quicktime, deleted all USB drivers and nothing. Your suggestion was the only thing that worked. Thanks again 
iTunes 8.2.0.23 needs some serious work and testing.
Latitude D630
Windows XP Pro
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Posts:
49
From:
Tracy, CA
Registered:
Jun 19, 2009
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 19, 2009 10:46 PM
in response to: surfer451
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It is not just a 64 bit issue either I have 32 bit Vista and got same error, when I accidentally selected the Update button late last night. I saw I was not alone with iPhone detection failure. I uninstalled and went back to 8.0.52 which had been recommended and still same error. I did a Vista system restore point just before iTunes upgrade which was using 8.1.1 just fine and that failed too. I spent two hours on it last night and then a few hours this morning on the phone with APPLE TECH 2nd Level. I was told for $200.00 I could get a new 3G S thanks to AT&T great deal and sacrifice. It may not work with my computer or at least iTunes 8.2 either. I could find another computer and install iTunes and if iPhone correctely detected then upgrade my iPhone to 3.0, that would surely complicate any solutions to the problem. We took shot in the dark by creating new Vista user on my PC and that failed as did changing USB ports. We uninstalled all four Apple related programs and re-installed 8.2 which failed. All I can say is my issue has been escalated to TECH at LEVEL 3 I sent iTunes Diagnostics text and msinforeport in hopes of helping us all. I was told that their Techs are being bombarded with issues right now and, it could take a week before I get any type of reply. I have 178 albums in the library which do play on the computer as do 8 movies but, they are there only for the sake of my iPhone which at present only has 2 movies and 34 albums. I have no current backup of my present iPhone on iTunes so will be spending hours writing down calendar notes, new contacts, passwords and other notes which will not be restored if I have to ReStore Factory setting on iPhone. I just got this phone in May to Replace original bought in February as that the phone audio quite for unknown reasons, I could not hear a thing while on phone yet ringer and iPod audio was fine. This Apple product sure makes their ads a joke or very sad.
Custom
Windows Vista
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Posts:
49
From:
Tracy, CA
Registered:
Jun 19, 2009
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 20, 2009 12:14 PM
in response to: ra1larsen
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Miracles do happen. I found another post regarding how to perform Device Firmware Upgrade. I connected iPhone and low and behold iTunes identified phone and asked if I wanted to upgrade to 3.0. I declined that upgrade as everything is working just fine now and plan to wait on 3.0 quite sometime. I did nothing new today I just connected and it worked, who know why or what caused problems prior two days.
Custom
Windows Vista
iPhone 3G Software 2.2.1 iTunes 8.2.023
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Posts:
64
From:
NYC
Registered:
Jul 16, 2007
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Re: An iPhone has been detected, but it could not be identified properly
Posted:
Jun 21, 2009 7:20 AM
in response to: ra1larsen
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My visit to the Genius Bar was unproductive as far as this problem is concerned. Hard to believe they never heard this problem before. The suggestion to update the USB drivers was a sensible one but Windows says they are all up to date so no progress has been made.
I now have this message with all three generations of iPhone.
Dell XPS
Windows Vista
8 GB iPhone, 60 GB Video iPod, 18GB iPhone 3G, 32 GB iPhone 3GS
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