Posts:
163
From:
Miami Beach
Registered:
Apr 11, 2002
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Major Font Problems in Snow Leopard!
Posted:
Sep 11, 2009 3:51 AM
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Snow Leopard creates serious font problems in Apple software (iWeb & Keynote in particular) but no problems whatsoever that I've found in any Adobe software (InDesign, Illustrator, PhotoShop). What it's doing is screwing up the line spacing... essentially adding a lot of "leading" for some fonts, reducing it for others. Completely screws up my presentations and web pages. Please HELP!!!
MacBook Pro 17, 2.6 GHz Intel Core 2 Duo
Mac OS X (10.6)
4 gigs RAM
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Posts:
43
Registered:
May 16, 2005
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 11, 2009 8:43 AM
in response to: Steve Mouzon
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I loaded Snow Leopard on my MacBook Pro (3 months old). Then I experienced significant font problems, especially in Quark XPress (both version 7.5 and 8.1). I did significant troubleshooting with Apple techs and Quark techs. (The problem occurs with Font Book as well as other font-management programs.)
Apple techs blamed Quark. Quark reviewed my document and fonts in Leopard and Snow Leopard. Their conclusion was that Snow Leopard is misreading the font metric of Type 1 Postscript fonts and I quote:
"This is actually an Apple defect, the Apple Type Services API ATSFontGetHorizontalMetrics is returning different values compared to Leopard for Type1 fonts."
I passed this information along to Apple and their only solution was to reformat my hard drive, reinstall Leopard and wait for 10.6.1. (Luckily, I had a back-up.)
I was less than satisfied with the following response to my subsequent inquiries. First, since I no longer has Snow Leopard installed, when will I know when 10.6.1 is available? The response: keep checking the Apple Web site for updates. Second, how will I know if this problem is addressed. Response: The first update usually has dozens of bug fixes and not all of them make it into the notes. I repeated my question and suggested that if I don't see that issue in the notes that perhaps I could call. Response: You could try that.
I must say that I'm more than a little disappointed in Snow Leopard and Apple's response. I'm using my computer in a professional design and publishing setting. This font issue is a major debacle for designers.
MacBook Pro 2.93 GHz
Mac OS X (10.6)
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Posts:
196
From:
n/a
Registered:
Aug 20, 2008
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 11, 2009 8:45 AM
in response to: Robert Hoot
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10.6.1 is available now, just to let you know.
Aluminum Macbook
Mac OS X (10.6)
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Posts:
68
Registered:
Aug 25, 2002
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 3:12 PM
in response to: Robert Hoot
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I am also having this exact issue. I've been using a large set of mandatory fonts that our prepress production department uses. There are 1000 fonts we always have installed. We've all been using them since 1998 with no issues at all all the way through Leopard. We have tens of thousands of documents that use these fonts, so getting rid of some is NOT a solution for me.
There have been no problems up until now.
After installing Snow Leopard, and even after upgrading it to 10.6.1, there are many fonts missing when these documents are opened in QuarkXPress. We've been using Quark 3.3, 4, 5, 6, all the way through 8.1 with no issues with these fonts until now.
Currently we're running Leopard, and QuarkXPress 8.1 with no font issues. I was forced to revert my machine back to Leopard after installing Snow Leopard yesterday, because of these seemingly unresolvable font issues.
In Snow Leopard, the fonts we've been using are indeed left in the Fonts folder untouched, but Snow Leopard doesn't seem to list many of the Bitstream brand Postscript fonts in our collection. Quark thinks they are missing. We even tried taking a fresh Font folder from one of our Leopard machines and replaced the Snow Leopard Fonts folder with it... no difference.
We tried emptying all caches, reinstalling Quark 8, reloading the fonts... nothing works except reverting the whole system back to Leopard.
Please help. We'd love to use Snow Leopard, as it does appear a lot faster than Leopard. But, unless this font issue is fixed, we'll never be able to upgrade again, as we are formally locked in to using our current font set.
24" iMac 2.8 C2E / 1TB / 4GB
Mac OS X (10.6)
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Posts:
163
From:
Miami Beach
Registered:
Apr 11, 2002
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 3:28 PM
in response to: vidgpersonrsw
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I've installed 10.6.1, but it has not solved this problem.
MacBook Pro 17, 3.0 GHz Intel Core 2 Duo
Mac OS X (10.6)
4 gigs RAM
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Posts:
934
From:
N.Texas
Registered:
Mar 12, 2001
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 5:16 PM
in response to: Steve Mouzon
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I'm sure that being graphic professionals you did select not to install additional fonts?
That could of messed things up.
MacPro
Mac OS X (10.6)
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Posts:
68
Registered:
Aug 25, 2002
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 5:24 PM
in response to: Donald Palmer
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I elected not to install the "additional fonts" after seeing they were all foreign-language fonts.
Also, I believe I stated that Snow Leopard still refuses to load all the fonts even when I used a complete Fonts folder directly copied from our Leopard machines (which are working fine).
24" iMac 2.8 C2E / 1TB / 4GB
Mac OS X (10.6)
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Posts:
196
From:
n/a
Registered:
Aug 20, 2008
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 5:34 PM
in response to: Steve Mouzon
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I would do two things.
1. Continually use all forms of apple support (online chat, phone support, and genius bar if possible) until you get an answer.
2. Go to www.apple.com/feedback and tell them what's going on. Apple seems to be screwing things up lately, and I don't like it.
If enough people make their voices heard, maybe they'll listen for once.
Aluminum Macbook
Mac OS X (10.6)
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Posts:
68
Registered:
Aug 25, 2002
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 6:39 PM
in response to: vidgpersonrsw
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I just filled out a bug report pointing to this thread.
24" iMac 2.8 C2E / 1TB / 4GB
Mac OS X (10.6)
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Posts:
934
From:
N.Texas
Registered:
Mar 12, 2001
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 12, 2009 7:43 PM
in response to: G J Piper
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What kind of help did you get from Quark?
MacPro
Mac OS X (10.6)
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Posts:
13
Registered:
Nov 11, 2006
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 13, 2009 3:56 AM
in response to: G J Piper
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It seems Quark have acknowledged the problem:
Thanks everyone for sharing your test results. We've narrowed this down and believe it's isolated to Type 1 fonts used in documents created on Tiger or Leopard, then opened in Snow Leopard (so the bulk of your work, I know). The root cause is in a Mac OS API that we use to read the font's metrics. This issue is not new to QuarkXPress 8.1, it's new to Mac OS 10.6 and also affects QuarkXPress 7. Apple is aware of it and we expect a fix is forthcoming. Our engineers are investigating whether a workaround exists and I'll post an update when I learn more. All Snow Leopard testing of 8.1 was done on pre-release builds of the OS. I don't yet know when this issue was introduced, but I can only assume it cropped up shortly before release.
A few of the issues reported in this thread may also have to do with a runaround problem we just discovered in QuarkXPress 8.1. When runaround is used in conjunction with tabs or lock to baseline, in some cases it can cause reflow in documents opened in 8.1. As a result we're going to release an update to 8.1 shortly. Keep in mind this release won't resolve the Snow Leopard issue described above, but will resolve similar issues for anyone who's experiencing them on Tiger or Leopard.
thanks,
Dan Logan
Product Manager, QuarkXPress
MacPro 2.93 Ghz Quad
Mac OS X (10.5.8)
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Posts:
934
From:
N.Texas
Registered:
Mar 12, 2001
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 13, 2009 7:51 AM
in response to: Bobby Dazzler
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So, in conclusion, they don't have a solution to the problem and can attribute the cause of the problem to SL.
There were 5 (five) builds of SL before the final and they don't know exactly when the problem cropped up?
Great testing procedures.
MacPro
Mac OS X (10.6)
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Posts:
68
Registered:
Aug 25, 2002
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 13, 2009 8:42 AM
in response to: Bobby Dazzler
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"won't resolve the Snow Leopard issue described above"
Hmmm... something seems fishy that the Quark guy you talked to would reference this thread directly, as if he were the one writing your post.
Oh... or was he referencing another equivalent Quark Support thread?
24" iMac 2.8 C2E / 1TB / 4GB
Mac OS X (10.6)
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Posts:
68
Registered:
Aug 25, 2002
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Re: Major Font Problems in Snow Leopard!
Posted:
Sep 13, 2009 6:54 PM
in response to: Bobby Dazzler
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By the way, in case this helps:
The text reflow issue the Quark guy described is a completely different issue I've been facing since Quark 8 and Leopard... we found the workaround to be this:
Turn off "Use Opentype Kerning" in Quark 8.x.
The issues stated by Robert Hoot and I seem to be a little different, but are related because they are font problems.
24" iMac 2.8 C2E / 1TB / 4GB
Mac OS X (10.5.8)
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