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Help, After Restart Server Won't Respond
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11
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Last Post
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Feb 16, 2007 11:53 AM
by: DaddyPaycheck
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Posts:
16
Registered:
Aug 25, 2004
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Help, After Restart Server Won't Respond
Posted:
Feb 13, 2007 5:21 PM
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Help. After restarting the server, no "services' are available. Server monitor (running on another computer on the LAN) says there is no memory, no harddrive, and no processors, but reports the fans, blowers, temperature, and power supplies to all be normal. Server Administration program says it can not connect to the server. Apple Remote Desktop reports the same problem.
The first sign of a problem was that two external firewire drives connected to the server did not show up on the Apple Remote Desktop for the server, although both were connected and running. The Disk Utility program on the server also did not show the drives. However, when I ran System Profiler (using Remote Desktop) both external drives were identified. I selected Restart from Apple Remote Desktop to try to solve missing firewire drives problem, but once the restart was done, nothing can see the server but the Server Monitor program, and it reports, as I said earlier, that the server has no hard-drives, no memory modules, and no processors. No server services appear to be available either. No file sharing, and, since the LAN internet connection goes through the server, no internet. (I am sending this from another LAN not connected to the LAN with the X-serve problem.)
Intel X-Serve Mac OS X (10.4.8)
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Posts:
13,973
From:
Ennui
Registered:
Oct 18, 2005
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 14, 2007 3:00 AM
in response to: Ford Chambliss
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Ford Chambliss-
That is odd. I would suggest powering everything down for a few minutes and then bring it all back up again.
Luck-
-DaddyPaycheck
Basement XServe sitting on a Box of Apples
Mac OS X (10.4.8)
A collection of clinking, clanking caliginous junk.
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Posts:
16
Registered:
Aug 25, 2004
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 14, 2007 8:07 AM
in response to: Ford Chambliss
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While several restarts did not solve the problem, I shut the server down for several hours, then restarted it, and everything came up normal. Happy to be back up, but this doesn't give me a warm fuzzy feeling at all about reliability.
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Posts:
13,973
From:
Ennui
Registered:
Oct 18, 2005
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 14, 2007 8:23 AM
in response to: Ford Chambliss
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Ford Chambliss-
No worries.
I have seen quite a few issues on my own basement server that were solved via the kick it in the arse method of powering it down and waiting a few.
I am not certain but i think there are various services and log files and such that do not get completely stopped and refreshed via the restart. Seems like they should.
If it happens again worry some more.
Luck-
-DaddyPaycheck
Basement XServe sitting on a Box of Apples
Mac OS X (10.4.8)
A collection of clinking, clanking caliginous junk.
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Posts:
932
Registered:
May 7, 2005
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 14, 2007 4:22 PM
in response to: Ford Chambliss
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Helpful
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Because the logs are going to rotate, I'd suggest copying /var/log and /Library/Logs somewhere so you have the logs from the event. I'd also check all the logs for an hour or so before the incident started and the bad boot to see if there's additional info.
Roger
XServer
Mac OS X (10.4.3)
XRAID, Xasperated
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Posts:
16
Registered:
Aug 25, 2004
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 14, 2007 5:32 PM
in response to: Roger Smith7
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Please forgive my ignorance. I found the logs in /Library/Logs, but I don't find anything that has /var/ is its directory path. Where exactly would that log be?
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Posts:
1,081
From:
San Diego
Registered:
Oct 11, 2000
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 15, 2007 8:47 AM
in response to: Ford Chambliss
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Solved
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There is an application to ease your reading of logs called Console.
Go to Applications > Utilities > Console
and start it up. If the starting window is singe paned the click on the Console tool on the top and left windowpane will open with all the usual log locations in it.
Toggle the areas open to see the logs contained within each entry. In many cases you will need to the Unix name of the service you want to examine eg the firewall is ipfw etc.
HTH,
=Tod
PS /var is a standard Unix directory that is hidden in the GUI layer of OS X. Open terminal and type 'cd /var' and you will be in it. 'ls" will reveal 'log' if you want to do it manually.
G5/2.0x2, Dual XServes x2, XRAID, beige G3 501Mhz
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Posts:
932
Registered:
May 7, 2005
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 15, 2007 4:22 PM
in response to: Ford Chambliss
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Helpful
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To put a copy of /var/log on your desktop, in Terminal do:
sudo cp -rp /var/log ~/Desktop/
You can copy and paste that command.
Roger
XServer
Mac OS X (10.4.3)
XRAID, Xasperated
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Posts:
16
Registered:
Aug 25, 2004
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 16, 2007 11:39 AM
in response to: Roger Smith7
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Thanks for the info, and for the commands
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Posts:
16
Registered:
Aug 25, 2004
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 16, 2007 11:43 AM
in response to: Ford Chambliss
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Uncovered what seemed to be the problem. The hardware lock was locked. Evidently, this was preventing the OS X server from even seeing its one internal drive on a restart. Once the hardware lock was unlocked, the server finished booting. Thanks to all for suggestions and useful information on accessing al the logs.
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Posts:
1,081
From:
San Diego
Registered:
Oct 11, 2000
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 16, 2007 11:49 AM
in response to: Ford Chambliss
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DoH! Sorry, one of the first questions should be "is it unlocked?" but somehow everyone skipped right over that one. 
Glad to hear it's fixed!
=Tod
G5/2.0x2, Dual XServes x2, XRAID, beige G3 501Mhz
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Posts:
13,973
From:
Ennui
Registered:
Oct 18, 2005
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Re: Help, After Restart Server Won't Respond
Posted:
Feb 16, 2007 11:53 AM
in response to: Tod Kuykendall
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Dohh!
No way should we all have missed that.
Thanks for the feedback-
-DaddyPaycheck
Basement XServe sitting on a Box of Apples
Mac OS X (10.4.8)
A collection of clinking, clanking caliginous junk.
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