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Last Post
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Jun 3, 2007 5:08 PM
by: Tim_McManus
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Posts:
14
Registered:
May 30, 2007
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iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 11:58 AM
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I'm having trouble upgrading song to iTunes Plus.
Specifically, when I attempt to upgrade my library, I get a dialog box saying "The item you tried to buy is no longer available."
I have verified that all of the iT+ eligible songs/albums ARE available, and show up when selected in the iTunes Store.
So I thought maybe my tags were different from the ones on the iTunes Store. But after going in to iTunes and manually matching the tags on the music in my Purchased library to exactly match the tags of the tracks listed in the iTunes Store's 'Upgrade' area, I STILL get the 'Item not found' message and am unable to upgrade ANY of the eligible tracks. This is really annoying.
Why can't iTunes upgrade the ones that CAN be found?
Anyone have a workaround or solution to this problem?
MacBook Pro
Mac OS X (10.4.9)
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Posts:
61
From:
Bristol, UK
Registered:
Apr 16, 2005
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 1:09 PM
in response to: payote
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Helpful
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I have the same issue in the UK store.
It tells me "The item you tried to buy is no longer available" - same as you.
Windows Vista
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Posts:
14
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 1:17 PM
in response to: Daveoc64
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Random question: Do you have any 'deluxe' or 'extra tracks' albums in your purchased albums that are eligible for upgrading?
MacBook Pro
Mac OS X (10.4.9)
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Posts:
1
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 1:49 PM
in response to: payote
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I got the same message trying to upgrade today. It's frustrating!
MacBook Pro
Mac OS X (10.4.9)
15" 2.16 Ghz Core 1GB RAM
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Posts:
4
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 2:38 PM
in response to: payote
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The same for me in the German iTunes Music Store. I hope Apple will fix this problem soon, I really want to upgrade to the plus version!
17" Powerbook G4
Mac OS X (10.4.9)
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Posts:
4
Registered:
May 8, 2005
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 2:51 PM
in response to: payote
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I've got the same thing happening to me. It's keeping me from upgrading the rest of my library. Quite frustrating to be sure.
Earlier today I sent a support email to Apple; hopefully enough people will report problems that they can fix this.
I also noticed that a lot of albums that should be showing up for upgrading aren't getting detected at all. I'm talking about other EMI releases like "The Wall," as I know the other labels have yet to jump on board.
First day kinks galore!
15 Powerbook G4 1.5 GHz
Mac OS X (10.4)
iTunes 7.2
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Posts:
1
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 3:02 PM
in response to: Daveoc64
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meeee too.
i'm trying to download music from this french artist, yelle.
i found her stuff just yesterday.
now i search and nothing comes up. 
g5
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Posts:
9
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 3:21 PM
in response to: payote
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Helpful
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Yep. Norah Jones' Not Too Late was bought on pre-order with several pre-order only bonus tracks. Current iTS version only has the regular, vanilla tracks for sale.
Likewise with a similar poster elsewhere in the thread, I also bought Pink Floyd's The Wall which isn't showing up in my iTunes plus list of upgradable tracks.
Perhaps I'll try again tomorrow!
Macbook C2D, iMac G5
Mac OS X (10.4.9)
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Posts:
14
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 3:42 PM
in response to: Coffeeslurper
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I think the "bonus tracks release" vs. "plain vanilla release" is what's preventing upgrades (for me at least). I only have 64 songs that are eligible for upgrading, but I'd sure like to upgrade.
MacBook Pro, Mac Pro, G4 Cube!
Mac OS X (10.4.9)
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2
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 3:57 PM
in response to: payote
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Yeah - I'm getting the same problem when trying to upgrade my purchased tracks... has anyone had any feedback on this yet?
As mentioned by someone else, it would be good if iTunes would upgrade the tracks that it CAN find.
It is annoying.
iMac 20"
Mac OS X (10.4.9)
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Posts:
4
Registered:
Aug 7, 2006
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 4:08 PM
in response to: payote
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At least you get an error message. I just get an email saying, "Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully."
Both emails say that from both of my attempts. Sigh.
PowerMac G4 or Powerbook G4 Mac OS X (10.4.7)
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Posts:
2
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 4:53 PM
in response to: payote
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Same here on the Belgian store
I also reported the problem to apple support by email.
MacBook Pro & iBook G4 Mac OS X (10.4.9) MBP: 15" 2.16 Ghz Core2duo 1GB RAM / iBook: 14" 1.33 Ghz 512MB RAM
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Posts:
124
Registered:
Jun 24, 2002
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 6:57 PM
in response to: arkonen
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I downloaded and installed the 7.2 upgrade on my laptop at work. I logged into the Apple store and went to the DRM-Free section. iTunes searched the songs on my laptop and presented me with a list of songs/albums that could be upgraded. I chose not to upgrade them because all of my music is on my desktop machine at home.
When I got home I did the upgrade and went back to the store. There is no option to rescan my library and when I do try to upgrade the songs I found, I get the following message:
"The item you tried to buy is no longer available.
The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere on the store."
At this point I guess I cannot upgrade my library or rescan it to upgrade the much larger list. I hope they fix this bug because I'm not going to upgrade just a portion of my songs and then pay full price for the rest of them.
Has anyone else seen this happen or knows of a way to resolve it?
I forgot to add that I am in the US.
Dual-1.25 G4
Mac OS X (10.4.9)
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Posts:
1
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 7:00 PM
in response to: payote
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Same thing going on here, rather frustrating
Intel iMac 20" 2.0ghz Core Duo
Mac OS X (10.4.9)
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Posts:
14
Registered:
May 30, 2007
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Re: iTunes Plus upgrading - "item no longer available"
Posted:
May 30, 2007 7:02 PM
in response to: Tim_McManus
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You're encountering the same problem we're having - same error message as well.
MacBook Pro, Mac Pro, G4 Cube!
Mac OS X (10.4.9)
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