The requested URL was rejected. Please consult with your administrator.

I have this issue too - the website I'm trying to access is superdrug.com

I've accessed it a few months ago without any issue but now can't access it on laptop or phone (phone is android).

This is the exact message:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 9016763220456446920

The number is different each time.

I've cleared caches and cookies and restarted machines but no difference. No parental controls

Thanks for your help

You could try a Virtual Private Network (VPN) to hide your IP address. There are plenty available and many offer a free trial period so that you could visit the site in question to see what is there.

hany112 wrote:

i have this message The requested URL was rejected. Please consult with your administrator.

OK then—consult your adminstrator or if you want assistance here it would help if you copy & paste the URL you are having trouble with.

My first question would be have you tried an alternative broswer?

Well... if the phone never gets to the site regardless of where it is, and the Mac never gets to it, and that's only at home, that rules out the issue being anywhere except the place they have in common: the website.

You need to contact them and see what they say.

karena129 wrote:

this is the url i'm trying to access - https://www.superdrug.com/

My phone doesn't work either way - on the network and off the network

You can troubleshoot yourself —

Interesting both wifi and cellular fail...

From spotlight you enter Network Utility.app you can copy and paste your "superdrug.com" and run a trace route on this internet address and see if it times out or other issues:

This could be associated with your location or ISP, this may all be beyond your control.

It could also be on a Spamhause block list—if it is a "valid" site, these issue tend to resolve themselves given time, and get removed from the block list.

I see 2 stalls and and a redirect:

Traceroute has started…

traceroute to superdrug.com (213.212.81.71), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  1.109 ms  0.655 ms  0.697 ms

 2  10.74.13.88 (10.74.13.88)  757.727 ms  638.417 ms  643.097 ms

 3  10.74.10.18 (10.74.10.18)  641.043 ms  644.018 ms  641.564 ms

 4  10.95.240.13 (10.95.240.13)  680.860 ms  670.050 ms  683.896 ms

 5  10.95.240.15 (10.95.240.15)  687.869 ms  674.653 ms  680.527 ms

 6  * * *

 7  ae-11-vl-3101.edge3.london2.level3.net (4.69.202.170)  776.190 ms  780.733 ms  792.059 ms

 8  sungard-ava.edge3.london2.level3.net (195.50.125.182)  800.274 ms  1175.013 ms  787.768 ms

 9  houir3-xe-2-1-1-0.sgns.net (185.50.160.10)  771.182 ms  921.185 ms  775.816 ms

10  * * *

11  redirect.comlaude.com (213.212.81.71)  819.501 ms  810.983 ms  883.410 ms

When I Ping the address I see zero data loss

Ping has started…

PING superdrug.com (213.212.81.71): 56 data bytes

64 bytes from 213.212.81.71: icmp_seq=0 ttl=50 time=806.101 ms

64 bytes from 213.212.81.71: icmp_seq=1 ttl=50 time=802.463 ms

64 bytes from 213.212.81.71: icmp_seq=2 ttl=50 time=802.829 ms

64 bytes from 213.212.81.71: icmp_seq=3 ttl=50 time=802.479 ms

64 bytes from 213.212.81.71: icmp_seq=4 ttl=50 time=792.981 ms

64 bytes from 213.212.81.71: icmp_seq=5 ttl=50 time=789.075 ms

64 bytes from 213.212.81.71: icmp_seq=6 ttl=50 time=795.915 ms

64 bytes from 213.212.81.71: icmp_seq=7 ttl=50 time=822.606 ms

64 bytes from 213.212.81.71: icmp_seq=8 ttl=50 time=785.033 ms

64 bytes from 213.212.81.71: icmp_seq=9 ttl=50 time=787.007 ms

--- superdrug.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 785.033/798.649/822.606/10.622 ms

I have just tried to access the link and it works fine. However, in the top right corner of the home page is a small country flag where you can chose to do your shopping. The countries listed are small in number - UK, Finland, Denmark, Sweden and Ireland. Are you trying to access the site from a country other than these? If so, perhaps this is preventing access.

Okay. Did you have a question? If so, it would be useful to give us some information - just basics like when you get this message, using which applications, and what version of the OS you're on.

And what URL?

Is this a Work computer or a Parental Controlled account?

Karena, are you using any Anti-virus software?

I've tried Chrome, Mozilla and safari - all the same

Who would my administrator be? It's my own computer and no other users.

this is the url i'm trying to access - https://www.superdrug.com/

No

Is this a Work computer or a Parental Controlled account?

neither. I've been able to access this website before but I've got the same message for a few months now

With the phone: is it on the same network as the computer? Using Wifi? Can you access it away from home?