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Level 1

4 points

Movie data from iPhoneXr doesn't play on my computer

I have videos that I recorded on my phone and when I saved them on my computer, they don't play. When I double click the recorded video I get a message, the QuickTime Player can't open.

If I right click the file I get to choose to open it with QuckTime, iTunes or VLC.

iTunes and VLC plays the sound but no image.

Can somebody help me, I am not super comp say :-)

Thank you

Ali

iPhone XR, iOS 12

Posted on May 16, 2019 12:39 PM

Best reply

QuickTimeKirk

Level 10

125,953 points

Posted on May 17, 2019 3:54 AM

Change the settings under Camera to "Most Compatible" and videos you take in the future will work without issue.

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Movie data from iPhoneXr doesn't play on my computer

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