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Trying to update the printer driver for an Epson Stylus Photo R360 printer to work with OS Big Sur. The Epson compatibility assistant confirms there is a driver available. But on trying to install the printer I get an error message "An error occurred while trying to add the selected device. successful-ok-ignored-or-substituted-attributes" then abandons the installation. Anybody any idea how to get around this please?
iMac, OS X 10.11
Epson provided a software updater for this printer from June 04, 2019 and claim it is for Catalina. Since Catalina was not introduced until Apple's WWDC later in that month, this is likely a 32-bit printer solution that is not compatible with Catalina, and certainly not for Big Sur. This is at least a 15 year old device that was retired by Epson long ago, and is not supported by Apple's AirPrint either.
Time to shop for a new printer that specifically advertises it supports Apple's AirPrint, so you are not dependent on Epson driver support.
Epson provided a software updater for this printer from June 04, 2019 and claim it is for Catalina. Since Catalina was not introduced until Apple's WWDC later in that month, this is likely a 32-bit printer solution that is not compatible with Catalina, and certainly not for Big Sur. This is at least a 15 year old device that was retired by Epson long ago, and is not supported by Apple's AirPrint either.
Time to shop for a new printer that specifically advertises it supports Apple's AirPrint, so you are not dependent on Epson driver support.
Hi,
Unless the problem has been solved, you could possibly try a driver for an entirely different Epson model. See, for example, the reply by Philip Hing in the discussion https://discussions.apple.com/thread/252049069?answerId=253909526022#253909526022.
According to https://www.epson.eu/viewcon/corporatesite/kb/index/1018:
"Compatibility details for Epson R360
Your product is macOS Big Sur compatible. The product driver is available via the Epson support website.
Printer Driver: Please use v10.85 or later."
So, if necessary, you may want to carry out experiments with downloads for other models (similar to the R360 or not) that contain a 10.85 driver.
Hello,
The Epson XP-412, XP-413, and XP-415 models are mentioned in About AirPrint - Apple Support as printers supporting the driverless AirPrint technology. This means that you should be able to use the printer without installing a driver (if connected to a network).
Have you tried to reset the printing system (and to re-add the printer)?
Reset the Mac printing system to solve a problem - Apple Support
Add a printer on Mac - Apple Support
Drivers/software from the printer manufacturer may or may not add functionality.
https://www.epson.co.uk/support?productID=12303&os=38#drivers
If you are using USB, and there is a problem, try a network connection (via a Wi-Fi router) instead.
I have the same problem with the Epson L805 printer. After upgrading to the Big Sur version, the printer returns the error-successful-ok-ignored-or-substitutes-attributes. Can you help me solve the problem? I can't work((((
Thanks for your reply... but why did he still print on Catalina, but no Big sur?. And if they go back to the previous version of Mojave the problem will be solved? But the computer will work much worse? I don't know much about it.. and I can't afford to buy a new printer yet(((
I had the same problem with my Epson Stylus Photo R2000. I went to the Epson Support page and downloaded the Printer Driver v10.33 for macOS 10.15.x. After installing the fresh driver, I was able to add the printer just fine. I guess Big Sur installation broke the previous driver somehow. Hope that helps.
Epson lists on its website which driver is compatible with Big Sur. The driver is downloaded and installed, but when I open the window where I need to add a printer by pressing + and select my L805, the system shows an error. useless ... nothing is written exactly, just a failure and please repeat later.
Thanks Jan. The Epson website says a Big Sur driver is available. However contacting Epson to ask exactly where it is, they say it isn't made yet and can't confirm when or if it will be but to wait and see. (Not very helpful!) Their solution was to suggest a back-grade to Catalina.
Hello.
I have found this driver for my Epson L120, and worked so good! https://epson.com.mx/Soporte/Impresoras/Impresoras-de-función-única/Epson-L/Epson-L120/s/SPT_C11CD76201 the issue was, when I update to Big Sur my printer died lol, after that, I came here, and find the drive, in the link mentioned, thanks a lot to the apple community. thanks guys! regards from CDMX
Hi Jan, many thanks for the info. I have downloaded the Driver and now after much hair pulling my printer is working again. However, I can not now get photo paper in the print menu. Will it make a difference when I print photos? or will it be OK?
Many thanks for your help
Hi !
I have found the following driver :
it works
My Mac can't сonnects with printer EPSON XP-412 413 415 Series-EDBBFB
Same here.
Have you tried deleting the printer and then adding it back? Have you checked Epson website for your model for compatibility?
Hi,
Could the following web page be of interest?
Printer Driver
