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Can’ download the new WhatsApp version

Hi everyone! My problem is, each time I would like to download the latest version of WhatsApp- I see this (screenshot). In App Store I’ve read that problem isn’t in iOS- the program needs only iOS 9, when I have got 11. Could you tell me how can I solve this problem?

Posted on Jan 11, 2021 12:21 PM

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Question marked as Best reply

Posted on Jan 11, 2021 1:33 PM

If you have tried to download it multiple times, do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



1 reply
Question marked as Best reply

Jan 11, 2021 1:33 PM in response to Zlata_ptz

If you have tried to download it multiple times, do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Can’ download the new WhatsApp version

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