Paint coming off iPhone

My iPhone 14 pro black has it too. Put a case around it from the start, I'm always super careful with it.

The paint is wearing off on the front. Never experienced this with my previous iPhones.

This should not be allowed with such an expensive phone.

The same thing happens on my iPhone 14 Pro. It was kept in a protective case all the time. There are no Apple shops in Poland. There are only resellers - I got the information that this is a cosmetic defect and not covered by the warranty. Lousy for a product for 1,300 euros.

I bought the iPhone 14 Pro in space black 5 days ago & I am LIVID. When I purchased this phone, I was never made aware about needing a camera lens protector… The camera lens that protrudes significantly outwards will NOT be protected just with a phone case. I accidentally dropped my phone today while heading to work and when I spoke to an Apple advisor via chat, I was told that the scratched paint on the outer edge of my camera lens was considered physical damage (and covered through Apple Care.) I visited my local Apple Store same day & I was told that there was nothing they could do since it was a "cosmetic issue." To make matters worse, I was told that there was no options for replacement since my "cosmetic issue" doesn’t affect the overall function of my phone… I am very upset that I spent all of this money for a phone & coverage just to have nothing resolved. I’ve had this same exact issue with my iPhone 12. Terrible paint quality.

"CoMmOn SeNsE wOuLd SaY tO pUt A pRoTeCtIvE cOvEr On iT."

Um I’ve never had to put a separate protective cover on the camera lenses on any iPhone I’ve ever owned, so how is that common sense??

& you clearly didn’t read to comprehend. I never said I was mad at Apple for the self-inflicted damage. I’m mad at the fact that I don’t have any repair/replacement options considering that I have insurance. But carry on.

If a ton of people send a letter to customer service and document the letter and ensure you get proof it was received we may have a case. Honestly if 100s or more have the same issue we can maybe push it further. There has to be something we can look up to how these recalls get started.

I recently made the transition to the Apple ecosystem, starting with the purchase of an iPhone. To my disappointment, just a few weeks after purchase, I noticed chipping on the outer edge of my iPhone, despite it always being protected by a case.

Initially, I believed it might be a case-related issue, but upon changing the case, the chipping persisted and even worsened. Interestingly, I had also purchased a silver/white iPhone for my wife simultaneously, using the same case brand and model, yet her phone shows no signs of similar wear. This leads me to believe there might be a durability concern, specifically with the black paint finish.

As a first-time iPhone buyer who quickly became an admirer of the brand (subsequently purchasing a MacPro 14 and an Apple Watch S9), this experience has been quite disheartening. While I eagerly embraced Apple products, this issue will make me more cautious in the future, especially regarding pre-orders.

I recently bought iPhone 14 and it’s not even a month and my iPhones colour started peeling off , I’m real not happy with this , I was a android user and recently switched to iOS and this what I’m getting for selecting iPhone , I thought iPhone are durable and have qualities in it but this colour peel off making me think , if I’m selected something wrong ? Not happy 😞 please help team Apple if you can

Hi,

I really think that Apple will update this in there new version of iphone, they might not be interested in resolving these issues, else they provided some solution. I am also facing same issue in my iPhone 14 but there is no answer from company stores.

after paying and being with a brand that might be result we are getting.

Yes me and other 3 friend we bought iPhone 14 Pro black colour.

the paint is coming off from bezel and power off button.

the paint is coming off and phone is in the case.

you think it is under warranty?

I’ve had my iPhone 14 pro space black for about a month and a half now and it’s been in a case since day two as I had to wait for a case to arrive other than that it’s been in different cases and the other day I noticed a bit of the paint on the back of the phone has come off like what on earth? Glad to know I’m not the only one with this issue

Apple is not going to cover any type of warranty when it comes to paint because that is a cosmetic issue . unfortunately I’m having the same problem with my iPhone 14 Pro Max the paint is starting to peel in certain areas and I had it less than six months and in the case since day one if you think about it the iPhone 15 is also having problems with discoloration as well, if you’re gonna spend this much on the phone, you would think that the phone would stand up to the tester time. Obviously it does not. I was an android user for a long time just recently went over the iPhone. I’m starting to think about going back to android .

Yes, unfortunately both my phone and my wife’s had pain chips and paint peeling issue. Apple wants to take our phones for repair for 4 weeks! Only had the phones 2 months! Apple do not care their customers anymore. I will definitely not be buying another Apple phone.

At this point even though I have a little bit of paint coming off my iPhone 14 Pro Max, I’m going to keep it only because I spoke with somebody at T-Mobile concerning the iPhone 15 and all the problems it is having I just assume wait until next year, maybe Apple will figure it out with the iPhone 16. As far as I’m concerned at this point, if there’s a little bit of paint coming off the phone that is fine the point of the phone is to have it worked properly and Apple’s not gonna do anything concerning cosmetics on the phone that’s not really covered under any type of warranty, so for all those people that are having an issue with the iPhone 14 Pro Max in a little bit of pain coming off be patient wait till next year maybe they will figure it out because I knew the iPhone 15 had an issue with discoloration on the titanium, but I had no idea it had an issue with overheating and that’s something my carrier told me about Hang in there everybody I’m sure they’ll have it figured out by next year

Apple does not cover cosmetic damage or flaws because it is already knows that their coating quality is totally unacceptable to any customer so it chooses to hide behind a disclaimer! Well done Apple!!

and yes we will keep talking about it!

No phone manufacturer covers cosmetic damage. Actually most consumer brand manufacturers don’t cover cosmetic damage so to imply that Apple doesn’t cover it specifically because the quality is unacceptable is false. So far I have never experienced the chipping and peeling that people post about every year (and I have upgraded every year except for the year of the 13 series…although I did get my son the 13). We’ll see if the 15 Pro Max continues the streak for me. I like many keep my phone in case and I do take it out of the daily case at least once a week to put it in a folio case and then switch it back later that day so I’m somewhat surprised I haven’t had the issue.