You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to watch Netflix in a picture-in-picture mode on iPhone

I can’t get Netflix app to play in Picture in Picture, I’ve changed the PiP setting multiple times, reset the phone, updated everything’s and deleted and reinstalled the app nothing is working.


[Re-Titled by Moderator]

iPhone 8, iOS 16

Posted on Jul 17, 2023 10:01 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2023 2:48 PM

I just confirmed it.

Changed plans from "Standard with ads" to "Standard" and it instantly started working on iPhone


Incredible Netflix doing this.


If there are ads, they want us to see them and not put them in a PiP and do something else. wow

31 replies

Aug 25, 2023 7:33 PM in response to tabathay2k

EXACTLY! I’ve been sharing accounts with family and have just now decided to get mine. I opted for the Basic plan (wt ads, I don’t care..have time to make a bathroom or snack run) BUT I realized some shows are now missing, and my PiP won't work! By the way, this is not stated anywhere in their contract. C’mon Netflix, that’s a lowball…

I think Apple should push back. 1-It’s not the same with Google Play; 2-Tgey messing with Apple’s brand

Jul 22, 2023 12:53 AM in response to Demo

Yeah I understand what you mean it just doesn’t work like that for me. It just brings up the menu with the volume/brightness etc on it. I tried calling Netflix and the tech support lady, didn’t understand the concept of Picture in Picture and then tried to convince me that it’s not possible with Netflix at all. So I honestly just dgaf anymore I cancelled my subscription anyway. But thanks for trying

Jul 21, 2023 5:00 PM in response to Jayfork

I just thought about this again, and maybe I’m describing the process incorrectly. I have an iPhone XR and it looks like you have an iPhone 8 so I’m not sure it works the same way on both models.


When I start a show in the Netflix app, it goes into landscape mode and plays that way automatically. When I say swipe up from the bottom of the screen, I am talking about the bottom in landscape mode, not the bottom in Portrait mode. When I swipe up, it is not a swipe up all the way off the screen. It’s a swipe about two thirds of the way up the screen and then I let go.


Jul 22, 2023 8:02 AM in response to Jayfork

I’m sorry I wasn’t able to help. I wanted to show you a couple of screenshots of what I can do on my phone. You can’t see the image on the one screenshot. I think that is a Netflix thing that disallows the image being captured. This is from the Tom Hanks movie, A Man Called Otto. You can see the closed captioning here.



This shows the video is playing PIP.


Feb 27, 2024 2:58 AM in response to amelie267

This started when we joined t-mobile and the “perk” of choosing this phone provider was they’d pay our Netflix bill. We thought this was the best thing ever since we’d save $15/mo. All was well for a while and now not only is there no PiP, but when I went to watch Netflix on my TV yesterday, I got a pop up saying “Netflix is no longer supported streaming on this device”… which means we can only watch on our phones.


No more family movie night, just all of us with our heads in our phones separately now I guess. We’ve decided when our t-mobile plan is up, we are going back to AT&T or even Verizon.

Aug 25, 2023 7:41 PM in response to connectingthedots

connectingthedots wrote:

EXACTLY! I’ve been sharing accounts with family and have just now decided to get mine. I opted for the Basic plan (wt ads, I don’t care..have time to make a bathroom or snack run) BUT I realized some shows are now missing, and my PiP won't work! By the way, this is not stated anywhere in their contract. C’mon Netflix, that’s a lowball…
I think Apple should push back. 1-It’s not the same with Google Play; 2-Tgey messing with Apple’s brand

This really doesn’t have anything to do with Apple. Apple doesn’t make the decision to decide if it’s going to do this or not. There are other apps that don’t do it and I have the basic plan with Ads and I can go into the PiP mode with no issues as I can with other apps as well.

Unable to watch Netflix in a picture-in-picture mode on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.