“Thanks. I thought my name was anyways displayed in forum and the receipt had the name, hence posted it. Please suggest on how to get the refund as the transaction is not visible”
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You are most welcome.
Using your Name on Forums:
I recommend not using your name in any forums whatsoever. Elsewise, someone will know to whom the account pertains. That is why I am not placing your name in the top of my replies.
As for Troubleshooting Refunds:
For Financial Assistance, Contact Apple Store Support:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)