Unable to add funds to a Suica or PASMO card in Apple Wallet

Hi I have been having the same problems with Australian issued cards. My Mastercard worked initially but then keeps failing. Visa cards refusing on both initial set-up and then on top up. This is in Feb 2024. Any ideas???

Thanks Jeff. Weirdly that worked, at least for our Mastercard. No idea how we got our initial money on it outside those hours. Thanks again.

How to: Use Suica, PASMO, or ICOCA cards on iPhone or Apple Watch in Japan - Apple Support

Top up your transit card with Apple Pay - Apple Support

What to do: If your transit card balance doesn't update in Apple Wallet - Apple Support

Thank you kindly for your reply.

Re: I wanted to know *which* credit/debit cards were successful for adding funds to existing Apple Pay Suica or PASMO cards.

Sorry I do not know which particular cards are eligible for use with Suica or PASMO in which countries. (We are all Apple-users, like yourself, in the community. )

The closest info., may be the lists of "Apple Pay" participating banks in the various countries, reached through this article: Countries and regions that support Apple Pay - Apple Support

If needed: Apple Pay Support have a webpage online with contact info.

There is a "Get support -start now" link at the bottom of their web-page.

Apple Pay - Official Apple Support

Also, if you would like to see improvements, there is a web-form online for Apple Pay feedback that will reach those who work behind-the scenes:

Feedback - Apple Pay - Apple

All the best with your upcoming trip to Japan!

re: Unable to add funds to a Suica or PASMO card in Apple Wallet

Wondering if Apple support's new online article may be in some way helpful:

Published Date: September 18, 2023

Add a Suica, PASMO, or ICOCA card to Apple Wallet - Apple Support

eg says:

"To add a new Suica, PASMO, or ICOCA card, you need an eligible payment card in Apple Wallet."

and

Seems you add funds to the card when you add it to Wallet ... guessing you top it up in the same way ?

"How to add a new Suica, PASMO, or ICOCA card on your iPhone or Apple Watch

1. To add a card:

• • iPhone: Open the Wallet app and tap the Add button .
• Apple Watch: On your iPhone, open the Apple Watch app and tap the My
• Watch tab. Then scroll down, tap Wallet & Apple Pay, and tap Add
  • Card.

1. Tap Transit Card.
2. Choose the card that you want to add.
3. Tap Continue.
4. Choose an amount to put on the card and tap Add.
5. Follow the steps on the screen to confirm your purchase and add your Suica, PASMO, or ICOCA card".

Check the times you’re requesting service. Some people are reporting that it only works with MasterCard. Other community members are reporting it only works between the hours of 8 AM to 5 PM Monday through Friday.

I have the pasmo card stored in my Apple wallet.

as others said, USA visa doesn’t work to add money.

I am in Singapore so I tried my AMEX issued in Singapore and it worked.

it is unfortunate because US travel credit card gives zero foreign fees. Oh well the amount is not so much.

Please take this with a grain of salt, but some cards are reported to work, when used in Japan. This could be an issue of various settings on iPhone and also GPS data. In other words, cards that don’t work in US, may work when the account holder is physically in Japan.

You would need to ask the discussion thread's author, norcal.katonk,

or

you can start your own discussion thread, using the "Ask the Community" link at the very top of the discussion page, to ask everyone in the community.

So I seem to be having the same issue as most in this thread and I can not for the life of me figure out what to try next...

I transferred my old Suica card to my iPhone and it still had ￥527 on it and I wanted to top it off before I leave for Japan in a few weeks and no matter what card I use in my wallet I cannot get it to approve and add funds. So far I have tried:

Apple CC (MC)

Chase United Explorer CC (MC)

Chase United Explorer CC (VISA)

Chase Debit Card (VISA)

Apple Cash

I even tried to use one of my wife's CC's which was also a MC and that did not work either.

These are all the cards I own, so I am not sure what else to try to get funds added to this card. Anyone ever figure out a sure fire way to get money on the card via Apple Wallet?

Thanks All!

Good morning. After trying so many other times and with different cards in the past, I was finally able to add funds to my PASMO card last month. I used my Apple credit card. I have tried in the past and it has never worked til now. Not sure what changed, but it seems it is fixed.

It’s a 3D secure issue. Japan recently changed their credit card security measures when it comes to foreigners using their cards as well as citizens using their Japan issued cards when it comes to online or digital payments. You’ll need to call your card issuer and make sure that you have 3D secure set up for each card that you plan on using in Japan. My parents live in Japan and my mom had issues using her Japanese banking cards and my dad had issues using his US based cards when they tried to make online purchases or use digital payments (Apple Pay, etc.) It was explained to them that they need to have 3D secure set up and would need to contact their card issuers. Since they did that, they no longer have any issues with processing payments. I had to do that for all of my cards as well. Some banks say 3d secure is automatically set up when you activate your Visa cards but I found out that is not the case at all. SMH