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Nebula app from the App Store has charged for the free trial.

So i downloaded this app that charged me ₱2990, they were offering a 3 day trial but in the first hour I downloaded I already saw charges on my card.


the subcription also doesnt show up in my apple subscriptions so there is no option to cancel and it looks like im stuck and no way to escape this.


Ive tried emailing them but are very annoying as they don’t give out clear answers or instructions and the emails just go round and round.


anyone experienced the same thing?


[Re-Titled By Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Sep 27, 2023 2:50 AM

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Question marked as Top-ranking reply

Posted on Feb 26, 2024 4:17 AM

I don’t know what you guys are even talking about. I used the trial, didn’t get charged for anything I didn’t pay for, and easily unsubscribed once I wanted to.

If you can’t find the unsubscribe feature (seriously, HOW?), text the support team. They will help.

I don’t understand why you’re even blaming the app for your failure to navigate it or read the terms and conditions.

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59 replies
Question marked as Top-ranking reply

Feb 26, 2024 4:17 AM in response to tkd0205

I don’t know what you guys are even talking about. I used the trial, didn’t get charged for anything I didn’t pay for, and easily unsubscribed once I wanted to.

If you can’t find the unsubscribe feature (seriously, HOW?), text the support team. They will help.

I don’t understand why you’re even blaming the app for your failure to navigate it or read the terms and conditions.

Feb 19, 2024 9:34 AM in response to tkd0205

I was unable to find an unsubscribed link. I did the following so hopefully it worked.

Using the website:

  1. find the help option
  2. started a chat
  3. typed cancel subscription
  4. the bot then asked if I acces through website or app
  5. then asked for my username and confirmed if found my account
  6. then and said it was now canceled

Hopefully this worked

May 30, 2024 5:00 AM in response to rutva49

rutva49 wrote:

i want my money backkk

If you clicked a link that directed you to their website, then you will need to request a refund by going back to their website and visit their support pages. This was the case for others here. When signing up or making a purchase on a service on a website, you are bypassing the in-app purchases that are maintained by Apple, so Apple is not able to refund your money or cancel any subscription you signed up for.


There are many apps that also maintain subscriptions on their own website, such as Netflix and YouTube. Don't do this if you want to be able to cancel your subscription, or request a refund, using the standard method provided by Apple.

Jan 31, 2024 7:13 PM in response to tkd0205

I keep getting charged for services I never request. I clicked on an ad to get a free reading and chose to provide a 1.20€ contribution then suddenly I had a deduction of an additional 19.99€ towards some report I never requested. I contacted support and was notified in email that this is a one-time transaction rather than subscription. I thought Ok maybe I made a mistake. Now I’ve just been charged 22.80€ out of no where. I go onto their platform and find that I’m subscribed to some weekly thing I again never requested (and as per their support reply should not be on). Turns out they also automatically subscribe you without notifying you. Been trying to get a refund and they refuse to be held accountable. This is completely unacceptable.

Mar 7, 2024 12:00 AM in response to tkd0205

If you have problems unsubscribing (don’t know how, though - just do it via Apple Store as usual), use the live chat on Nebula’s website. Just say you’re using the app and want to cancel. 

If that’s the only thing that stops you from trying the app, that’s just sad. Nebula is fun and helpful, and I haven’t been charged unfairly ONCE. I’ve been using it for months.

Feb 25, 2024 10:06 PM in response to tkd0205

Me also I don’t know how to contact or unsubscribe I can’t find any information on how to do so I’m now in the hundreds of dollars being charged. I’m not sure that Apple should pay us back. However, they are company of integrity so I would suggest, they apply the heat us our money back for us and ban them forever. if anybody has an idea on how to shut this off, please let me know

Nebula app from the App Store has charged for the free trial.

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