Apple Event: May 7th at 7 am PT
My provider accidentally switched my phone number, which made my Apple ID automatically take over this phone number for my iPhone device. The provides gave my back my original phone number, but now I can't change the iPhone device number back to my original number. I've tried logging out of my apple ID on all my devices, turning it on and off, etc. Anyone have more ideas?
iPhone 8, iOS 16
I had this problem when I changed number.
i accidentally fixed it by going on settings - FaceTime - selecting my old number which was still an option. It suddenly changed the number, and changed it in the other places too.
I had this problem when I changed number.
i accidentally fixed it by going on settings - FaceTime - selecting my old number which was still an option. It suddenly changed the number, and changed it in the other places too.
Under both Messags and FaceTime I see the wrong phone number & my e-maildres. I can de-select the wrong phone number (which helps in preventing sending out iMessages through the wrong phone number), but I can't add my correct phone number.
Yep, this is the fix, Jess_047! I had changed providers, also replaced a regular SIM card to eSIM card, and "My Phone" was showing the old number that could not be re-written for some reason. But based on your advice above, I went to the FaceTime settings, tapped my 'wrong number' and voila, it started changing to the correct number everywhere (lots of prompts on MacBook and iPhone where I had to say "yes"), so it's all good now. Thanks! Thank goodness you found this solution by accident. Perfect.
Who I go to Settings -> tap my Name -> tap name, numbers & mail -> I see my correct phone number
Who I go to Settings -> tap my Name -> tap login and security -> I see my correct phone number
Who I go to Settings -> tap my Name ->scroll to & tap my iPhone -> I see the wrong Phone number, which I can't change.
Who I go to Settings -> scrol down and tap phone -> I see the wrong Phone number, which I can't change
I've also tried removing my SIM card and starting the iPhone without simcard, deleting my Apple ID on the device and then restart with my SIM card, but that din't work either.
My provider changed back my initial number to my SIM card, the issue currently remains on the iPhone itself.
I had the same problem but messages and FaceTime didn’t have the option to switch to the number I wanted - only the ‘wrong ‘ number or my email address. I fixed it by putting my old Sim in which allowed me to go into settings and set messages to the number I wanted. Then, without turning the phone off, I took that Sim out and put the new Sim in it. This set the phone numbers for messages, phone and FaceTime, to the correct number.
When you call someone, does the recipient see your 'correct' telephone number?
Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
Try this:
Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com
Please check -> go to Settings -> tap your Name ->scroll to & tap your iPhone -> then you will see your trusted Phone number.
Try also to remove and reinsert the SIM card.
This worked for me too. Thank you for the tip! 👍
Hi Raicya, thank you for your quick answer!
Strangely I already managed to change the trusted number under my personal information, but the phone number linked to my iPhone under 'devices' remains the wrong number.
Yes, when I call or text, it goest through my correct phone number. However for iMessage, it wants to use the other wrong phone number or my e-mailadres, there I can't select or insert my correct phone number.
I had the same problem but messages and FaceTime didn’t have the option to switch to the number I wanted - only the ‘wrong ‘ number or my email address. I fixed it by putting my old Sim in which allowed me to go into settings and set messages to the number I wanted. Then, without turning the phone off, I took that Sim out and put the new Sim in it. This set the phone numbers for messages, phone and FaceTime, to the correct number.
Check if this helps -> Add or remove your phone number in Messages or FaceTime
Add or remove your phone number in Messages or FaceTime - Apple Support (NZ)
Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.
Can't change my iPhone device phone number
