app store wont let me download without adding payment

I passed an iPhone down to a family member and completely forgot to wipe it! They tried to purchase subscriptions under my card but thankfully my bank flagged it and didn’t let the purchase go through. That subscription is now pending and when I try to download something on my new iPhone it says I need to update payment. I’m scared if I update the card the subscription will go through. Is that why it keeps asking for a new form of payment? Is there any way to cancel the purchase? I canceled the subscription through the settings on my iPhone.

iPhone 12

Posted on May 7, 2024 8:57 PM

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1 reply

May 8, 2024 12:35 AM in response to Gisselisaura12

You need to speak to Apple Support to resolve a defaulted payment.


Direct link to Apple Support options -

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198


World-wide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 14.4.1;  Watch, series 7 GPS/cellular, watchOS 10.4; iPhone 12 Pro, iOS 17.4.1; TV 4th Gen, tvOS 17.4; HomePods, audioOS 17.4 and Airport Express w/ Airplay 2

app store wont let me download without adding payment

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