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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
My iPad’s touch screen and buttons don’t work, but nothing has happened. Not splashed, scratched, bumped, dropped, nothing. I was in the sun for a few minutes earlier but I didn’t directly face the sun.
I charged it because I thought I was out of battery or something, but when I charge it, the screen lit up and showed 93%.
Im confused and desperate, seeking for help.
iPad, iPadOS 17
If your iPad is unresponsive to input, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least and hour. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Touch and buttons don’t work!
