Google pages (search engine, google doc, google forms, etc.) not loading

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Level 1

20 points

Google pages (search engine, google doc, google forms, etc.) not loading

Hi I can't get any Google pages to load on my MacBook Pro, using Safari OS is Monterey, everything is up to date. I get an error message that the connection was dropped. My work uses Google docs for time sheets and Google forms for other stuff, I really need it to work. I used Antivirus Zap to check the browser, clear out the cache, etc. No viruses were found and it worked for like 6 hours. But it's back to not working in Safari. I can get it to load using Google Chrome but I really hate Google Chrome and would like to continue using Safari. Anyone else have this issue?

MacBook Pro (M1, 2020)

Posted on May 13, 2024 11:46 AM

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Answer 1

John Galt

Level 10

142,250 points

May 13, 2024 2:51 PM in response to Litzz11

You asked if anyone else is experiencing that problem, and the answer is yes — if they are using non-Apple "anti-virus" products. I should have been more explicit. Uninstall your "anti-virus" product. As a category, they are junk. Never install such things on a Mac.

Follow its uninstallation instructions, assuming you can find them, and that they actually work.

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Answer 2

Litzz11 Author

Level 1

20 points

May 16, 2024 11:51 AM in response to Litzz11

UPDATE: Not long after I posted this I got an alert about a Safari update and that fixed the problem. BUT BUT BUT just now I got another alert about a Safari update, which I downloaded, and NOW SAFARI DOESN'T WORK AT ALL.

Thanks, Apple. What fresh **** is this? No unhelpful snark from our Libertarian friends, please. Helpful comments only.

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Answer 3

John Galt

Level 10

142,250 points

May 13, 2024 1:17 PM in response to Litzz11

... Anyone else have this issue?

If they are using non-Apple "anti-virus" junk, yes. It's a very common affliction. Rule 1 of Macs is don't install junk.

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Answer 4

Litzz11 Author

Level 1

20 points

May 13, 2024 2:25 PM in response to John Galt

So are you saying I have a virus and my anti-virus app is junk and didn't find it? A little more information would be helpful.

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Answer 5

Litzz11 Author

Level 1

20 points

May 13, 2024 3:24 PM in response to John Galt

So you're saying the anti-virus program CAUSED the problem? The only reason I question that is because I didn't use the antivirus program until AFTER I had the problem.

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Answer 6

John Galt

Level 10

142,250 points

May 13, 2024 3:38 PM in response to Litzz11

Causing problems is all such things are capable of doing. Uninstall it.

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