Family Apple Music Subscription Issue
Dear Apple Support Team,
I hope this message finds you well.
I am writing to seek assistance with an issue regarding my Family Apple Music subscription. Despite being a member of the family sharing group, I have recently lost access to the Apple Music subscription, while other members of my family continue to have access without any problems.
Here are the details of the issue:
- I am signed in with the same Apple ID that is part of the family sharing group.
- In the "Settings" app, under "Subscriptions," it indicates that I do not have an active Apple Music subscription.
- The "Show Apple Music" option in the "Music" settings is enabled.
- I have restarted my device and signed out and back into my Apple ID without resolving the issue.
- My device is running the latest version of iOS/iPadOS.
Given these steps, I am still unable to access the Family Apple Music subscription. Could you please assist in resolving this issue?
Thank you for your time and assistance.
iPhone 15 Pro Max, iOS 17