Family Apple Music Subscription Issue

Dear Apple Support Team,

I hope this message finds you well.

I am writing to seek assistance with an issue regarding my Family Apple Music subscription. Despite being a member of the family sharing group, I have recently lost access to the Apple Music subscription, while other members of my family continue to have access without any problems.

Here are the details of the issue:

  1. I am signed in with the same Apple ID that is part of the family sharing group.
  2. In the "Settings" app, under "Subscriptions," it indicates that I do not have an active Apple Music subscription.
  3. The "Show Apple Music" option in the "Music" settings is enabled.
  4. I have restarted my device and signed out and back into my Apple ID without resolving the issue.
  5. My device is running the latest version of iOS/iPadOS.

Given these steps, I am still unable to access the Family Apple Music subscription. Could you please assist in resolving this issue?

Thank you for your time and assistance.


iPhone 15 Pro Max, iOS 17

Posted on May 19, 2024 8:17 AM

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Family Apple Music Subscription Issue

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