"Your Apple ID has been Disabled" (Not for Security reasons)

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Level 1

137 points

"Your Apple ID has been Disabled" (Not for Security reasons)

Hi
Just try to download a free App today and got this message. I Tried to reset the password but it didnt fixed it.
I can access all my information, change password and stuff. But I cannot download apps in my iphone. I search for all apple support but I only found support for "This Apple ID has been diabled for security reasos"
Dont know what to do.

Iphone 4, iOS 4

Posted on Jan 18, 2011 8:08 AM

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Answer 1

Best reply

Natalibg

Level 1

4 points

Jan 8, 2017 3:47 AM in response to wjosten

Hi, I was facing same problem for two days but it can be solved only with Apple support. My account was disabled because I changed time zone! I could use everything else but to use App Store. So the only solution is for support to verify your account. When I asked them will this be happening every time I travel to different zone answer was no and that this happened randomly.

Hope this helps someone in future as I vasted too much time!

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Answer 2

wjosten

Level 10

95,321 points

Jan 18, 2011 8:20 AM in response to Mr.Acacio

http://www.apple.com/support/itunes/contact.html

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Answer 3

Jan 18, 2011 1:35 PM in response to Mr.Acacio

Same here. Resetting apple id password did nothing. Am waiting for a reply from apple..

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Answer 4

Mr.Acacio Author

Level 1

137 points

Jan 19, 2011 5:17 AM in response to Mollerade

I`ve contacted Apple and got a reply saying they are going to fix it soon. But they didnt say the reason why my ID was diabled. =\

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Answer 5

Feb 7, 2011 1:24 PM in response to Mr.Acacio

Did you hear back from Apple? What was the problem?

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Answer 6

Feb 7, 2011 6:29 PM in response to erickson1906

Hey everyone, I am having the same excate issue. Opened AppStore app on my macbook pro ( not itunes ) and tried to download a free app. and the i got this " Your Apple ID has been disabled. " I am pretty stumped ... I could edit my info under my user account however. I have only download one other thing from the app store back on Jan, 20 2011.

Just wanted to share My thoughts.

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Answer 7

Feb 22, 2011 2:02 PM in response to Mr.Acacio

I'm starting to get frustrated. After detecting a fraudulent charge on my debit card from iTunes a few weeks ago, which I alerted them to, it seems my Apple ID has been disabled.

I set up my new debit card number in my accounts settings, have changed my password 3 times, and have contacted Apple via the support page 5 times, all to no avail. I even visited my local Apple store. Everyone just points to the support page which for me has been a dead end.

Anyone have a resolution for this?

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Answer 8

Feb 27, 2011 5:16 AM in response to Mr.Acacio

Same problem is happening to me.
My apple ID is suddenly disabled,
and it makes me more frustrating as I've never used any credit cards on my account, used only gift cards, so I'm very sure that my case cannot be a chargeback issue.

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Answer 9

deleonju

Level 1

4 points

Mar 15, 2011 11:21 AM in response to Jeanne Lee

I also got this problem last night. I emailed and got a reply asking me for some info and that they would investigate and that it would take a couple of days... No reason why it got disabled.. Did all of you get your accounts re-activated?

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Answer 10

ibob93

Level 1

5 points

Mar 17, 2011 8:15 AM in response to deleonju

same problem for me. I just post a question to the itunes support in France…
Since 3 weeks I haven't be able to upgrade my iphone softwares

Message was edited by: ibob93

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Answer 11

Mar 18, 2011 2:42 PM in response to Mollerade

Has Apple responded? I had a bogus iTunes charge due to credit card fraud a month ago and now my Apple ID has been disabled. I can access the account at iTunes.com and all is well--the credit card on the account is valid. I can access the account via Settings on the iPad and all is ok with no mention of the account being disabled. When I try to update my apps on the iPad, however, I get the disabled Apple ID message. Multiple attempts to contact Apple result in being routed to Tech Support and told I have to spend $29 for support for what seems to be a problem on the Apps Store servers.

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Answer 12

Mar 18, 2011 3:02 PM in response to Mr.Acacio

when will it get fixed?

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Answer 13

vgiorda

Level 1

0 points

Mar 22, 2011 5:10 PM in response to wjosten

How do you do to communicate with them? it is so confusing and no solution my account Your Apple ID has been disabled.
and no solution just because steve jobs is dying may be they are letting apple go down with him

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Answer 14

Apr 26, 2011 3:44 PM in response to Mr.Acacio

I just got an iPhone today (its my first iphone) and my account was disabled too...

I can log in to my apple ID online just fine but not from my phone...

this is ridiculous.

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Answer 15

JLBike

Level 1

0 points

May 7, 2011 12:14 AM in response to Mr.Acacio

I did type my apple ID that i seems to work to me but password can enter but apps won't download for upgrade. What kind of iTune is it doing? No phone call! I really need to call to iTune on the phone for much easier than e-mail. I need your help for save time period!

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