iPhone 4 stuck in "roaming" mode

Question

iPhone 4 stuck in "roaming" mode

I returned from vacation in Mexico 3 days ago (Sunday) and since returning, my iphone has been stuck in "roaming" mode. I called Verizon Wireless and they confirmed that my phone is hitting local towers (and so I'm not being charged at roaming rate), but I need to get this fixed so that when I DO go out of my area, I know when I'm roaming vs. not roaming. Verizon Wireless had me try several things (phone reset, settings reset, etc., but nothing fixed the problem).

Any ideas?

iPhone 4, OS 4.2.6 (not available in OS dropd

Posted on May 18, 2011 3:45 PM

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Answer 1

May 20, 2011 3:57 AM in response to dianafrommoon township

Can anyone help? Verizon is now saying I might have to switch phone plans (I'm grandfathered into an older 1000 minute local plan). The Verizon tech I talked to on the phone in another city wanted my local store to try bringing my line up on a differnet phone to see if the other phone was also roaming (if it was, then we could conclude the problem was on the Verizon network side; if not, then it was the phone), but of course, my local store claims they don't have a spare phone they can do that with. They won't guarantee the plan switch will fix it, so I'm looking for other options at this point.

Please help!!

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Answer 2

mike279

Level 1

0 points

Jul 6, 2011 10:59 PM in response to dianafrommoon township

I also have this problem although i didnt visit mexico. i did an esn change back and forth from a second phone. im guessing it is a setting that messes up at verizon for that plan....the phone i switched to was also roaming. Please respond how you fixed the problem. Im afraid the roaming is killing my battery as well.

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Answer 3

Jul 6, 2011 11:29 PM in response to mike279

Has Anyone tried turning Data Roaming off in Settings>General>Network>Data Roaming? Just a thought.

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Answer 4

Jul 7, 2011 4:09 AM in response to dianafrommoon township

Hi,

Yes, I had tried changing Data Roaming settings (and a bunch of other things with Verizon and Apple Support). Verizon sent me a new phone and when we activated it, it was also roaming. After talking to several different reps who thought my old plan should still work, the last rep said he was 100% sure it was my plan. Because my plan was so old, it was semi-working but not totally compatible with the network. This guy had been with Verizon for a long time and couldn't believe that two other reps told me it should be ok, OR that they even activated an iphone on that plan. So, I finally gave in and switched to a new plan. (Believe me, I resisted and made them try EVERY OTHER OPTION before agreeing to that). My phone immediately went out of Roaming mode. I have NOT been out of the country again yet, but I'm hopeful that this won't happen next time now that I'm on a newer plan.

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