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ipad locked up

Screen locked up with apple logo and 3 inch line across. can't power off or on. help!!!!

iPad

Posted on Aug 3, 2011 7:17 PM

Reply
9 replies

Aug 3, 2011 7:27 PM in response to fontka

Sounds like it stalled when you were updating the software maybe. Is that what occured? If it wil not respond you can try to reset it. Hold down on the sleep and home buttons at the same time for about 1-15 seconds until the Apple logo appears - ignore the red slider - let go of the buttons. See if it starts up.

Aug 3, 2011 8:39 PM in response to fontka

You did try the reset this way - Hold down on the sleep button and the home button together - at the same time - for about 10-15 seconds - and wait until the Apple logo appears on the screen - (ignore the red slider shut off bar if it appears) - let go of the buttons. It could take a little longer even but you have to wait until the apple logo appears before you let go of the buttons.


If that did not work - I dont know what else to try now other than start with these troubleshooting links.


This article describes the steps on how to deal with an unresponsive iPad.

http://support.apple.com/kb/TS3281


iPad not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538


iPad not recognized in iTunes for Mac

http://support.apple.com/kb/ts1591


This article tells you how to restore the iPad.

http://support.apple.com/kb/ht1414


This describes how to force the iPad into recovery mode if you can't restore the iPad.

http://support.apple.com/kb/ht4097

Aug 17, 2011 12:15 AM in response to Demo

Your the Best! I have to tell you, I won my Ipad last December in a raffle at the local Mall. I was SHOCKED! The only problem was, the company I won it from had it sitting on a shelf for more than 90 days before they raffled it off. This invalidated my warranty before I even opened the box. Being mainly a PC user, I had a problem when I first tried to set it up and they gave me so much crap on the phone because of the warranty crap. They finally agreed to help me the one time to get it working.


Anyway, about 2 hours ago, I was plugging it into my pc to back it up and Itunes said it could not backup my ipad. So, I was able to reboot both my pc, but when I went to reboot my Ipad, it got down to where that little circle of lines in the middle would not stop going around in circles. it just would not shut down. I was freaking out! Then I saw your post about holding the 2 buttons down for 15 seconds and it finally shut down. I waited a minute, then tried to turn it back on,m and it came right back up. Your post really saved me.


Thank you so much.


Apple wont give me the time of day for this thing because of that stupid warranty crap being "Expired" before I ever got it out of the box. Because of that crap, this Ipad is the ONLY Mac product I own, and it will probably stay that way.


Thanks again for sharing this information. It REALLY Saved me!!!

ipad locked up

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