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My iphone wont restore. It keeps saying Iphone "iphone" could not be restored. A unknow error occured (6).

Iphone wont restore. I keeps saying Iphone "iphone" could not be restored. A unknown error occured (6).

iPhone 4, Windows 7

Posted on Sep 26, 2011 1:06 AM

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3 replies

Sep 26, 2011 2:43 AM in response to jmlh5245

First you should start your own thread. Did you try this?


Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.


If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

  1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
  2. Restore and wait for error 1604.
  3. When prompted, click OK.
  4. Close and reopen iTunes while iPhone remains connected.
  5. iPhone should now be recognized in Recovery Mode again.
  6. Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

My iphone wont restore. It keeps saying Iphone "iphone" could not be restored. A unknow error occured (6).

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