Ipad will not connect to new Xfinity router

I had this problem with an iPhone SE and a brand new Scientific Atlanta router from Xfinity. The iPhone worked fine on Wifi networks outside my home, and other devices in my home worked fine. However, at home, the iPhone would successfully connect to any of the multiple WiFi networks in our house, but could not get to the internet.

After trying many solutions suggested (turning off all routers in the house for 30 minutes, hard reset of phone, magic sequence of airplane mode and hard reset, changing WiFi channel, . . . ) I finally found something that worked. Using the Xfi app on another phone, I changed a setting on the Xfinity router. I set the 5 GHz Wifi WiFi Mode to 802.11 a,n,ac. I left Channel Select at Auto, and Channel Width at 80 MHz. Now, my iPhone SE works fine on the 5GHz network. However, I can't find a setting for the 2.4 GHz WiFi that works. At least I have one working now.

Get rid of the comcast router and just stick with a cable modem and your own airport extreme or other router.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398

iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304

iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199

Additional things to try.

Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.

Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.

Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html

Another thing to try - Go into your router security settings and change from WEP to WPA with AES.

How to Quickly Fix iPad 3 Wi-Fi Reception Problems

http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/

If none of the above suggestions work, look at this link.

iPad Wi-Fi Problems: Comprehensive List of Fixes

http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/

Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE

Unable to Connect After iOS Update - saw this solution on another post.

https://discussions.apple.com/thread/4010130?tstart=60

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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.

 Cheers, Tom 😉

Turn off the Xfinity radio and use your Extreme.

Im experiencing the same problem. Were you ever able to fix the problem?

I had a similar problem. I did a software update on the router and it fixed the problem. If you haven't already make sure the router is up to date.

I had the same issue... Could see the wireless connection on my phone but would get "cannot connect" message while trying to connect. I was able to get it to connect by turning off / on my iphone

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Message was edited by: Diavonex

So far changing the security setting to WPA seems to have solved the "unable to connect to network" problem for my 2010 MBP. Must be some sort of issue with the implementation of WPA2 on the Motorola Xfinity router.

I had the same issue and just did the following fix on my IBM laptop. My iphone, ipad and mac book pro just connected with no problem. I tried to call comcast to get them to do this and after talking to 4 people that said it couldn't be done I figured out how to do it on my own. Go to the following website and use this information to sign on (i think you need to be on a device connected to your internet)

• Admin Site – http://10.0.0.1
• User Name – admin (not case-sensitive)
• Password – password (case-sensitive)

Click on Connection - WiFi along the left side. Click "edit" next to your network.

Here my security mode was set to WPA/WPA2-PSK (TKIP/AES). Using the drop down I selected the WPA-PSK (AES) instead. (not sure what the difference is between TKIP and AES). I changed my password while I was at it because the preset one was nuts. Then saved my settings.

It then kicked me offline and I had to go into my network connections to change my security settings as I used different settings when I initially set it up. Once I changed those settings to WPA and AES I was able to sign back on the internet on my IBM. I had all of my devices forget the network and signed on to my network again and it worked on all of my devices.

I am keeping my fingers crossed that this is a permanent fix. I hope this helps you because this has been driving me nuts and it took it interfering with football for me to take some action. 🙂

Yep. I have a buffalo router using wpa2.

Not a single problem.

This was super helpful for my new iPhone 5 as well

One week update:

It worked well for a few days and then it went back to the same error. I changed it from AES to TKIP and will see if that works better.